Project Management Relationship

LEILA LEGARDA

Cell: 415-***-****

********@*******.***

LinkedIn: http://www.linkedin.com/in/llegarda

Professional Summary:

A seasoned, dynamic, resourceful, and driven professional equipped with over twenty years of business process analysis, consulting, project management, strategic planning, relationship management, staffing, leadership, and training successes.

Work background includes experience with business & technical analysis, forecasting requirements, project management, systems management, and team leadership.

Developed and maintained comprehensive IT policies and procedures documentation, ensuring compliance with industry standards and enhancing project efficiency for Epic implementations.

Developed and revised project plans, business, and systems analysis, tracked project status and results, and ensure project task completion according to critical timelines. Exercised communication resulting in solid leadership, creative problem solving, and strong interpersonal and organizational abilities.

Industries:

Maintaining the knowledge of compliance standards and expertise in, Healthcare (6), Government (Judicial Council of California,) (1.5), Banking (4) Utility (2)industries, and Hospitality/Retail Technologies (4).

Projects:

Business development and re-engineering, enterprise application integration (EAI), identifying and rolling out security aspects to an environment in support of web applications, HIPAA data standards, EHR – electronic health records, wireless banking, financial management systems, data warehouses, workflow management, document management, enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), purchasing, inventory, corporate network infrastructure, help desk, and customer service.

Technical Summary:

Hardware: iCloud, Sun Solaris Hardware, Financial Fusion, Object Broker Runtime, BEA-Web Logic, I-Planet, IBM Hardware, Mac, Windows 3.1, 95 - 2000, Windows XP, Windows NT, Novell Netware, Linux

Software: Office365, Skype, MS TEAMS, Microsoft Office 365 Suite, Microsoft Project (Online, Server), Microsoft Publisher, Visio, Tapestry, Jira, Epic Systems, SharePoint, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat, PPM,Work Manager, Service Fusion, SAP, Remedy, Aldus Pagemaker, Crystal Reports, Lotus Notes, Active X, TIBCO, SharePoint, PPM, FACETS, SalesForce; Kronos, IBM InfoSphere, Infogix, Informatica, BOx, Tableau.

Networks: CICS, MVS, TSO, LAN Systems, Client/Server, IBM & Advantis Network, IBMMAIL, Internet, Intranet.

NIST 800-53, Payment Card Industry Data Security Standard (PCI-DSS), SOC2 Type1 and Type2, HITRUST, CSF, HIPAA, SOX, DES, RSA, PGP, SSH, SKEY, IP360, SSL, SSL Hardware Accelerators, Crack, PowerBroker, TripWire, Kerberos, Stonebeat, F5 Big-IP, F5 3DNS.

Database Products: MYSQL, Oracle Financial Analyzer, PVCS Tracker,SnowFlake, Azuer, Cloud, Goldmine, Paradox, Access, Operational support and MSP management

Web Products: HTML, Dreamweaver, Robohelp

File Transfer Software: Expedite Manager, DNS Software, Premenos

Testing Products: WinRunner & Load Runner, SQA

Education:

Culinary Arts Certification, Contra Costa College, San Pablo CA

Hayward High, High School Graduate, Hayward CA

Certifications:

Scrum training in progress.Training (Completed)

RMC Project Management, PMP Certification Training (Completed)

LearnIt Business Writing (Completed)

LearnIt MS Project (Completed)

LearnIt Dealing with conflict and difficult people (Completed)

Certified Administrator (WI12) Salesforce License Certification Number: 823315 (Completed)

Detailed Experience:

From September 2021 I have been doing hospice care for family September 2021 till end of January 2022.

Robert Half Executive Search Innc. (september2023 to Present)

Project Manager Consultan

Managed the evaluation and the development, and implementation of multiple projects that have a major financial or operational impact to the county of Contra Costa. In collaboration with appropriate clinical and business operations’ Team Leads, Managers and Directors, under my current role as the Sr. IT Project Manager, 500P Program - Inpatient Clinical Applications Portfolio which is to lead either the upgrade, sunsetting, replacement, and implementation of new and/or existing inpatient clinical applications. Managed technical implementations of client integration efforts; including UNIX and NT servers, Oracle and SQL databases, proprietary client software, and hardware and software security efforts.

Streamlined Documentation Process: Designed and implemented a standardized documentation process, reducing time spent on policy updates by 30%. Created a centralized repository for IT policies and procedures, facilitating easy access and knowledge sharing among team members. Developed and implemented comprehensive disaster recovery (DR) plans to ensure business continuity and minimize downtime during emergencies.

Zones INC (April 2023 to July 2023) Project Manager Consultant at Southern California Edison - Grid Management Services . Managed Telecom,instalations, resources- vendors, construction and engineering resources through all phases of projects. Responsible for the management, coordination, and execution of project plan, multiple vendors, contracts, relationships, SOW & MSP review & approval with legal, RFP’s, Procurement efforts (hardware, software, licenses, external resources), financial management, Network Engineers, Security Team, Storage Team, Data Center Team, Application, Business & Infrastructure owners. Audited IT systems for compliance to governance model, SOX, HIPAA, Privacy, NIST-800, ISO-27000, PCI-DSS, and IT Controls. Created audit reports, action plans, risk and mitigation plans, issue management and continuous improvement plans.

Multiple Cloud, network, telecom, Wireless, initiatives - system product replacements at Power Plants throughout southern California. Procurement, project financial governance, RAID, and meetings, communications. documentation to crew, engineers, and stakeholders. Engineered and Improved Processes for Change Management, Documentation, Document Storage Strategies, Hardware Procurement, Hardware Implementation, QA Process, RTP, MTP, Event Communication, Test and Validation Plans, Website Modifications, Metrics Evaluation, Disaster Mitigation, and Downtime Planning

Cognizant (April 2022 to July 2022) Project Manager Consultant.

Managed Hybrid phases of projects supporting Cloud initiatives. Deployment of Security solution utilizing Azure, Data solution for data Lake the set up with SnowFlake integrating with downstream systems.

Southern California Edison, (August 12, 2019 to September 2021) Project Manager Consultant

Managed the evaluation, development, and implementation of multiple projects that have a major financial or operational impact to the business unit or Company.

Supported SCE’s Solution Delivery Projects and provided end-to-end Delivery Management services for quality and company objectives.

PM reporting to IT Solution Planning Deployment Manager while working with architects, cross-functional team management including multiple Vendors, SCE, engineers, and plant operations team.

Managed IT Portfolio of Projects including responsibility for Project Managers, Portfolio Budgets, Resource Allocations, IT Strategy and Roadmap for Research and Development Lines of Business

Consolidates and synthesizes customized audience-dependent, consumer-specific, project and portfolio scorecards to the program leadership.

Collaborated with cross-functional teams to gather requirements and feedback, ensuring documentation accuracy and relevance.

Ensured all IT policies and procedures met HIPAA, HITECH, and other regulatory compliance standards.

Provided training and support to team members on new documentation protocols, improving adherence and understanding.

Producing project reporting, and status communications to stakeholders obtaining approvals to execute the deployment of the Continuous Emissions Monitoring Systems (CEMS)retrofit.

Build out of new intranet on Office 365 using Metalogic to migrate content from old on premises due to cloud hosting & migrating exchange to the cloud; relied on tech leads but documented bumps in the road; the tools used to perform migration required a learning curve impacting schedule.

SDLC phases included supporting the Emerson Ovation DCS Balance of Plant system retrofit and completing deployment preparations for all Five SCE power plant IT Solution Planning and Delivery team initiatives.

Executed Project Administration of Budget, and Resource tracking obtaining POs, CR requests, and hardware procurement and processing invoices. Completed NERC CIP CERT training.

Audited SOX, IT Controls, privacy, HIPAA, PCI-DSS, security, SIEM, IAM, NIST-800, ISO-27000, COBIT, IT Controls, Six Sigma

Managed technical implementations of client integration efforts; including UNIX and NT servers, Oracle and SQL databases, proprietary client software, and hardware and software security efforts

Disaster recovery, redundancy, and load balancing architecture advisement and recommendations to Executive leadership

During deployments, coordinated SCE team Covid team safety, Infrastructure assessments of the power plants CEMS system ensuring vendor addressed the disaster ercovery requirementschange management requirements establishing a data management process for migration to the database for the new Continuous Emissions Monitoring System.

Waterfall-Produced Project documentation, project schedule, milestone, and key stakeholder assessment.

-Maintained a system of record for all project artifacts for historical and audit purposes.

-Create a delivery plan per site/device.

-Managed and completed all site refresh objectives.

-Managed and completed all training site installations.

-Created site Operational Readiness Plan and ensure site readiness.

Employer: University of California Office of the President The UCPath Center ( August 27, 2018 - August 12, 2019)

University of California Office of the President The UCPath Center, IT Project Manager, Consultant, IT Shared Services

IT Project Manager responsible for the planning, implementation, tracking organization, and coordination of technology projects which support business operations. Hybrid.

The UCPath Center IT Project Manager is responsible for the planning, implementation, tracking organization, and coordination of technology projects which support business operations.

Reporting to the IT Shared Services Senior Manager Program Management, the Lead IT Project Manager using established project management methodology and templates to manage projects of broad and diverse scope, size, impact, and budget.

As IT Project Manager my responsibilities include the following:

Manage and/or support technology projects throughout the project lifecycle. Lead effort to streamline/operationalize release management activities, e.g., refine migration process (i.e., QA to Production), capacity planning, and resource planning.

Established best practices for documenting IT policies and procedures, leading to consistent and high-quality documentation across projects.

Collaborated with cross-functional teams, including IT, operations, and senior management, to align disaster recovery plans with organizational goals and requirements.

Provided the gap analysis, impact report and recommendation for client to move forward in transitioning to the regulatory ICD-10 mandate. Collaborated with clients on vendor contract & portfolio management for top-tier projects, focused on EMR, ICD-10 in a complex service organization.

Coordinating activities for the Infrastructure, cloud services, networks, marketing, sales, accounting and finance organizations.

Coordinated with external vendors and service providers to ensure the availability and reliability of disaster recovery services and solutions.

Facilitating SCRUM of SCRUMs and all scrum ceremonies including daily stand-up, backlog grooming, Sprint Planning, Sprint Retrospective and Sprint Reviews.

Developed, Implemented, and administered a number of large SQL and Oracle databases.

Develop project documents, such as charters, schedules, RACI, etc.

Support meetings (develop agendas, capture meeting notes, etc..

Organize and coordinate project activities, e.g., schedule workshops and meetings; follow up on tasks/action items.

Created a centralized repository for IT policies and procedures, facilitating easy access and knowledge sharing among team members.

Managed incident response efforts during actual disasters, coordinating recovery activities and communicating effectively with stakeholders.

Facilitated data mapping between current application MS 365; worked with developers and SMEs on data clean-up, addressing gaps between systems and developing new naming conventions used by Microsoft

Coordinated onboarding templates for new joiners as well as documenting lesson learned.

Monitor and control projects ensuring milestones are met according to project charter and schedule; manage triple constraints.

Identity and Service Provider solution architecture/design - ForgeRock, Ping, NetIQ, Radiant Logic, WSO2 Identity Server. Federated Authentication/Authorization, XACML, OAUTH, OpenID Connect, UMA, API implementation /Security, role mining, engineering, LDAP, HIPAA, HiTech, PCI, DSS, NIST, FISMA.

Assist with test cases/test plans development. Assist with requirements elicitation /gathering and tracking.

Maintain action items log, risks and issues log, and status updates.

Conduct gap analysis (e.g., planned vs. actual).

Develop/maintain project communication plans.

Support project debriefing sessions (capture lessons learned).

Support project stakeholder engagement activities.

Employer: Apex Systems April 16, 2018 - August 27 2018

Client: University of California Office of the President The UCPath Center (Contract), IT Project Manager, Consultant, IT Shared Services

IT Project Manager responsible for the planning, implementation, tracking organization, and coordination of technology projects which support business operations.

The UCPath Center IT Project Manager responsible for the planning, implementation, tracking organization, and coordination of technology projects which support business operations.

Reporting to the IT Shared Services Senior Manager Program Management, the Lead IT Project Manager using established project management methodology waterfall and templates to manage projects of broad and diverse scope, size, impact, and budget.

As IT Project Manager my responsibilities include the following:

Manage and/or support technology projects throughout the project lifecycle. Lead effort to streamline/operationalize release management activities, e.g., refine migration process (i.e., QA to Production), capacity planning, and resource planning.

Administered and troubleshot ASP / SQL audio/video web search engine.

Identified potential risks in current IT policies and procedures, recommending and documenting mitigation strategies to enhance system security and reliability.

Co-developed "training" sheets to improve international integrations portfolio scores.

Develop project documents, such as charters, schedules, RACI, etc.

Support meetings (develop agendas, capture meeting notes, etc..

Organize and coordinate project activities, e.g., schedule workshops and meetings; follow up on tasks/action items.

Created and maintained detailed disaster recovery documentation, including step-by-step procedures, contact lists, and recovery timelines.

Planned and architected high: performance, availability and security hybrid Cloud infrastructure for the corporate data system.

Conducted training sessions and awareness programs for staff on disaster recovery protocols, improving overall preparedness and response capabilities.

Developed, Implemented, and administered a number of large SQL and Oracle databases.

Involve in IT Security internal and external audits, annual Cyber Security Insurance, Application Security, internal and external network vulnerability scans, HIPAA Security Risk Assessment & Vulnerability Management (NIST 800-30) process wif third-party vendors.

Perform daily, weekly, and monthly administrative o365, Exchange On-Line, and Exchange on-prem during teh office 365 migration project.

Monitor and control projects ensuring milestones are met according to project charter and schedule; manage triple constraints.

Assist with test cases/test plans development. Assist with requirements elicitation /gathering and tracking.

Maintain action items log, risks and issues log, and status updates.

Conduct gap analysis (e.g., planned vs. actual).

Develop/maintain project communication plans.

Employer: Tata Consultancy Services September 2014 - May 5 2018

Client: Kaiser Permanente (Contract), Oakland, CA, Senior Project Manager, Consultant, KP Enterprise Analytics Initiatives, KPIT - Waterfall, Agile for testing

Program Management for KP's Analytics Enterprise Initiatives for 2015, 2016, 2017 2018. Identifying existing and upcoming analytic tools and technologies to provide KP agility for rapid time-to-market, managed cost, support scale, and various workloads. A Program wide alignment of management of data practices to improve member and care provider's experience by making more data accessible in a timely manner.

Staffed projects with Project Managers across the Portfolio, focused on CMS, Collaboration Tools, Project Management and Enterprise Resource Planning tools and Web Applications

Managed the implementation of an infrastructure to support Informatica PowerCenter Platform Upgrade 9.5.1 to 10.1. This included upgrades to the servers OS, AIX, GPFS and Oracle Repository environments (Dev, Test, Prod & DR) to support the Informatica PowerCenter Platform Upgrade to 10.1. Increase Capacity to the Production environments by adding new servers to the environments.

Managed the implementation of an Informatica infrastructure to support DI/DM effort in Kaiser's Data Center.

Played a key role in the standardization of IT policies across multiple departments, ensuring uniformity and reducing redundancy.

Corporate Webmaster responsibilities included being final staging gateway and security audit prior to releasing code to live production environment.

Managed Business Intelligence & Tableau Product environments upgrades, customer set up, and data migrations.

Managed Cloud Automation projects (Python, Linux, Apache, Kafka, Containers, TeamCity) for development, configuration, testing, deployment and testing of custom Web application for Cloud Services.

Managed and produced the Business Cases for the KP Analytics Enterprise Initiatives for 2015 & 2016. Prepared funding SBAR presentation for VP & Executive VPs and Management. Identifying best practices process for a go forward solutions while communicating and implementing standards and tracking in support of Program Governance for the KP Enterprise Analytics Initiatives.

Environment: MS Suite, MS Project, SharePoint, RPM

Employer: Aditi Staffing, August 2012 - April 27, 2014

Client: BlueShield of California (Contract), San Francisco, CA, Project Manager, Consultant, IT Integration, Mandates - IT Medicare. 2013 Health Care Reform Act- Master Person Index Project, Infogix deployments

●Managed the implementation effort to install IBM's InfoSphere (Initiate) tool and The Infogix system in Blue Shield's Data Center to meet mandates requirements of CMS to provide a unique data identifier for every member existing and new. Worked with the Data Governance group to established the data elements requirement using HIPAA standards for the unique data identifier requirement for claim submissions. In addition BlueShield's efforts to track details of their claim submissions to CMS using the Infogix product.

●Managed the production of weekly IT Medicare Internal Audit initiative reporting, while proactively reporting on all IT Medicare project inter-dependencies for the VP of IT and CEO. Maintained PPM reporting, resource allocation and budgeting.

●Published SharePoint docs and set up users and set up areas on SharePoint to support project team members with a central repository.

●Identified and analyzed reporting metrics and operational information.

●Worked with management making recommendations to improve the process, and operational improvements increasing productivity and efficiency.

●Produced process definition, analysis documentation. Defining, tracking, monitoring and reporting on performance improvement measurements.

●Served as liaison between business, IT and the PMO

Environment: MS Suite, MS Access, MS Project, SharePoint, PPM

Employer: Manz Brady Group, October 2011 - December 2011, (End of Assignment)

Client: Kaiser Permanente, SCAL (Contract), Pasadena, CA, Project Manager, Consultant, Ambulatory IT, Health Connect -EHR Kaleidoscope Project

●Managed and produced weekly project status reporting for executive management on the overall EPIC Kaleidoscope system implementation project progress. Managed project plans, timeline, issues, along with supporting the Ambulatory BAs with developing their deployment plan. Deployed Epic Kaleidoscope with Business Analysts in Kaiser;s Data Center. Worked to submit requests to Epic kaleidoscope updates using RUP process for deploying updates and changes. Presented status to the HLT board on the overall project success following the HLT directive to complete this project by end of 2011.

Environment: MS Suite, MS Access, MS Project, SharePoint, EPIC

Employer: KForce, January 2011 - September 2011 (End of Assignment)

Client: Wells Fargo & Company (Contract), San Francisco, CA, Project Manager, Consultant, Consumer Deposits Group

●Manage and produced in-depth weekly data integration division project statistical reporting from all areas of Consumer Deposits Group for executive management. Developed and managed project plans, budgets and reported weekly to management on project status. Project Manager on the Pricing Project database migration and integration of Wachovia customer account conversion data management. Managing project team to key milestone dates.

●Managed the deployment of an SVT test lab.

Environment: MS Suite, MS Access, MS Project, Visio, SharePoint

Employer: Independent Contractor, February 2009 - March 2010

Client: Center for Healing Medical Services (Contract), Oakland, CA, Business Management Consultant

●Evaluated business needs with the goal of improving customer base thus impacting bottom line positively. Business was losing income due to insurance billing issues and a low customer base. Identified, implemented, and managed office process enhancement, upgraded medical billing application from paper to electronic billing, trained system users. Implemented marketing strategies resulting in an increase of the client base. Identified and coordinated the move of the office to a new location improving the business visibility.

Environment: MS Suites, MS Access. MS Project, Visio, SharePoint

Employer: AddaStaff Consulting Inc., October 2007 - November 2008

Client: Delta Dental (Contract), San Francisco, CA, Project Manager, Consultant, IT Support Services

●Managed the development and migration data strategies for Delta Dental and their vendor SunGard resources on the project to upgrade the MACESS 2.0 product to EXP MACESS 2.6.1. Negotiated, documented SLAs for the four different Delta Dental business. Provided quality documentation and exercised communication skills.

●Manage client relationships while working with client staff defining project requirements utilizing HIPAA standards.

●WHR was used for loading documents

●Managed staffing issues, interfaced with vendor contacts for all issues.

●Developed and managed project plans, budgets and reported weekly to management on project status.

●Developed and presented detailed project reports and status documentation regarding project findings.

●Worked with Delta Dental's Data Center teams when deploying the EXP Macess upgrade.

Environment: MACESS 2.0, SLA, MS Suite, MS Access. MS Project, Visio, SharePoint

Employer: Judicial Council of California (FTE), September 2006 - September 2007

San Francisco, CA, Sr Business Systems Analyst- Project Manager, Administrative Office of The Courts (AOC)

●As the JBSIS Reporting, Lead provided direction and work review to assigned staff. Managed the design requirements for the upgrade of the existing JBSIS reporting system to a Service Oriented Architecture (SOA) online web service. Managed the AOC's vendor TIBCO. Established SLAs supporting the fifty-six courts reporting data to the AOC when using the new online system.

●Served as a consultant and performed complex and specialized work in planning and developing strategies for annual Court Statistical Reporting procedures for the state of

●California's Administrative Offices of the Court (AOC).Conducted business and technical impact analysis; determined critical processes, and analyzed risks and vulnerabilities. Recommended court's reporting data to the JBSIS system identifying avoidance and risk-reduction strategies; and established resources for successful consistent reporting of the courts statistical data integrity. Initiated the JBSIS web portal solution to enhance the intake of court data to JBSIS.

●Published SharePoint docs and set up users and set up areas on SharePoint.

Environment: MS Suite, MS Access, MS Project, Visio, SharePoint

Employer: Rose International, January 2005 - September 2006 (End of Assignment)

Client: Kaiser Permanente (Contract), Oakland, CA, PMO Senior Project Manager II, HealthConnect, Interfaces Team

●Responsibilities included analyzing the business needs while working closely with the development team, utilizing my understanding of technologies while providing possible business solutions.

●Maintained project documentation, development plans, interdepartmental reporting. Monitoring HIPAA requirements and EHR – Electronic Health Record details met requriements.

●Met deliverables that were clear to development, QA, and the business teams with minimal ambiguities as the Interfaces application were rolled out to Production.

●Worked with the EPIC Bridges application on a UNIX platform using CACHE running error reports, troubleshooting data issues. Monitoring set up of Pharmaceutical transactions.

●Supported the Interfaces Lotus Notes database repository for Error reporting utilized by the Interfaces project team. Generated and distributed weekly Interfaces work requests reports.

●Created and maintained Error Baseline reporting, assisted with the analysis of error data and the severity of the amount of error data being generated by the Epic Bridges application.

●Designed and implemented the process for the Technical Review Board which reviewed

●Change Control requests submitted to make changes in the Production environment in support of the Kaiser hospitals IT integration and use of the EPIC software.

●Established documentation regarding the Interface team's SLAs supporting users impacted by EPIC Bridges application availability.

Environment: MS Suite, MS Access, MS Project, Remedy, SharePoint, Cognos, NIKU, EPIC

Employer: Eatec Corporation, (FTE), January 2004 - January 2005

Emeryville, CA, Project Management Consultant, Web Based Inventory Management Systems

●Manage implementation projects for multiple client business types utilizing the Eatec inventory management system.

●Responsibilities included analyzing the business needs while working with the development team, using my understanding of technologies provided possible web-based business solutions.

●Maintained project documentation, product development plans, resource allocation, interdepartmental workflow coordination.

●Coordinated SDLC and performed the deployment of deliverables (dependent on the client's needs for support) for the clientele assuring development, QA, and the business with minimal ambiguities.

●Maintain version control according to existing standards.

●Managed and maintained daily database server backups and copies.

●Identified and established SLAs supporting users of our Eatec application.

Environment: MS Suite, MS Access. MS Project, Visio, SharePoint

Employer: Avoca Group, February 2000 - March 2002

Client: Wells Fargo Bank (Contract), San Francisco, CA, Project Management Consultant

●Managed several successful, high-profile and complex technology integration and implementation projects, directing project staff, locating resources, ensuring project control, identifying project requirements, interfacing with users to define needs and issues, developing project plans and strategies, planning and estimating tasks and timelines, preparing business cases.

●Wireless Implementation: Worked with the host bank, which provided a hosting environment for the Financial Service Provider, driving the development integration schedule and coordinating internal and external workflow. Maintained issues investigation and coordinated resolution with the development team. SLAs were negotiated with users and documented and communicated to customer support areas.

●UNIX OFX Server Implementation: Replaced existing OFX Open Financial Exchange NT Servers, driving the product development schedule, coordinating internal teams and external vendors, scheduling project development flow, meetings, and status reports, and writing project documentation.

●SLAs were negotiated with PSG users and documented and communicated to customer support areas. Documented security plans.

●Bill Presentment & Payment: Assisted the technical group responsible for the development and roll out of an enhanced online banking product that allowed users to view their bills online while making payments. Managed the vendor migration of Wells

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