Quality Assurance Data Entry

Zinna Xiong

Email: **********@*****.*** Cell Phone: 916-***-****

SKILLS

- Excellent customer service - Organizational Planning

- Ability to Multitask - Inventory and Data Entry

- Attention to Procedures and Details - Bilingual (Hmong)

- Dependability and Punctuality - Problem Solving and Leadership EXPERIENCE:

Lorian Home Health - Data/Intake Coordinator

March 2024 - Current

● Manages and oversees the entire Referral Quality Assurance process from referral reception until SOC visit.

● Confirms all patient information and specific needs prior to every SOC for all patients, based on their unique needs.

● Acts as a liaison between LORIAN and referral sources to obtain all the Referral Quality Assurance Checklist requirements.

● Ensures that all relevant patient information is obtained in an accurate and timely manner, and is entered into the HomeCare HomeBase system, when patients are referred to LORIAN by referral sources.

● Regularly collaborate with the Sales, Intake and Clinical management team in reviewing new referrals and determining any needed information for a smooth Referral Quality Assurance process.

● Provides all relevant patient information (i.e. patient personal demographic, confirmed Primary Physician, emergency contacts, primary language, DME needs, Wound Care needs, Infusion needs and requirements, and all other relevant information to ensure a completed SOC visit) obtained upon referral for scanning into patient charts.

● Identify availability for scheduling of SOC visits in collaboration with the Intake Coordinator II and Schedulers.

● Calls patients Primary Physician’s office to confirm patients’ status within their practice and the Physicians willingness to be involved in the Home Health plan of care and sign orders.

● Assists in patient concerns and immediate needs of the patient and delegates to clinical staff as necessary.

● Assists in answering incoming phone calls.

● May perform other duties as assigned by management staff. Premier Lab Solutions - Accessioner

October 2022 - March 2023

● Data entry of requisitions in an accurate and timely manner

● Input clients diagnoses into ICD-10 Code

● Creating spreadsheets on excel to keep track of specimens from various facilities

● Identify and properly labeling the full name of the client, DOB, collection date, and the source of the specimen.

● Resolve and document any problem specimens

● Responsible for updating incoming specimen processors of all pertinent information regarding current tasks being performed

● Maintain and document requisition forms as per SOP

● Call facilities regarding informations on requisitions and rejections of specimens

● Always Maintaining personal and professional confidentiality Gainwell Technologies - Mailroom Prep Clerk

November 2020 - October 2022

● Responsible for the processing of confidential documents.

● Receive mail, open, sort and prep the mail

● Perform sorting and organizing of various documents such as Claims and Tars.

● Quality Check the documents.

● Scan documents into a Kodak scanner, analyze and check for errors.

● Lifting boxes/trays of mails weighing 10-50lbs

● Efficiently manage the mailroom inventory by keeping track of supplies and reordering materials as needed to ensure seamless mail processing operations.

● Meet established production and quality standards daily and ensure contractual SLA's are met

● Work within the Data Entry Team performing a variety of tasks including data capture, data correction, verifying data for accuracy and being proficient in all keying programs. Amazon Fulfillment Center, Sacramento, CA - AFE Packer January 2020 - September 2020

● Picked products from shelves to fill order shipments, packed orders for shipping, and properly record in operating system

● Matched and reviewed purchase orders to packing slips to ensure all items are included

● Affixed labels and examined products for quality to ensure packing specifications are met and components are intact

● Inspect and replace defective goods; pack and moved completed orders to conveyor belt

● Review and analyze records of incoming/ outgoing deliveries for count and condition

● Effective hand eye coordination; maintained proper safety procedures at all times, including proper lifting

● Stocked shipping area shelves daily with inventories; kept record of supplies on the floor Amazon Delivery Station, West Sacramento, CA - Load Out September 2019 - January 2020

● Using a smartphone and handheld device with various apps, and scanning barcodes to stage and locate where packages are.

● Lifting bags of packages weighing up to 50lbs onto a cart and staging it to correct routes.

● Building, wrapping, sorting, and transporting pallets and packages based on destination.

● Help workers push their cart up and down the rail for staging. Bring carts inside the facility for workers to use.

● Check drivers for their ID and what route they have while making sure they are wearing the proper PPE.

● Lead drivers to their correct route. Making sure drivers ignition is turned off when parked also making sure drivers always have their windows down when entering the station.

● Help drivers with their routes and answer any questions/complaints that the drivers have. Franchise Tax Board, Sacramento, CA - Seasonal Clerk March 2019 - May 2019

● Extract, date stamp, assemble, and doc prep Personal Income Tax (PIT), Business Entities (BE) and Non-Tax forms to appropriate bins

● Sort tax returns by tax type, year, and criteria: remit, non-remit, WASS

● Audited remittance and non-remittance returns and documents for completeness and accuracy; process remittance payment vouchers and billings in batches

● Review contents of incoming mail and green tagged correspondences accordingly

● Maintain confidentiality while safeguarding cash, checks, money order received

● Assist Lead with quality review on bundles, move large blocks of returns/documents and load return from carts into shelving units or destruct bin

● Maintain an average production score of 125% with 100% accuracy rate to meet quotas and deadlines

EDUCATION

Rio Cazadero High School, Sacramento — Diploma

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