Customer Service Dispatch Specialist
Resume:
EDUCATION
Misamis University
BS in Psychology
Clairvoyance Training Center
October-14-25, 2024
Virtual Assistant
RUBIE JOY ALVARADO
JOB TITLE HERE
PROFILE
Highly organized and detail-oriented transportation dispatcher with 8 years of experience in efficiently coordinating taxi services. Proven track record of optimizing routes, ensuring timely pickups, and delivering exceptional customer service seeking to leverage expertise in dispatching to contribute to the success of my previous company.
CONTACT
PHONE:
EMAIL:
**********************@*****.***
WORK EXPERIENCE
Taxi Dispatch Specialist
Azpired Inc.
Cebu City Philippines
2016-2024
RESPONSIBLE TASK
●Coordinate taxi services for clients by dispatching drivers and optimizing routes to minimize waiting time and maximize efficiency.
●Monitor driver locations and adjust assignments as needed to accommodate client requests and traffic conditions.
●Communicate effectively with drivers and customers to provide real-time updates on pickup times, traffic delays, and other relevant information.
●Maintain accurate records of dispatch activities, including pickup and drop-off locations, driver assignments, and customer feedback.
●Handle customer inquiries and complaints in a professional and courteous manner, resolving issues promptly to ensure customer satisfaction.
●Collaborate with other dispatchers and supervisors to streamline operations and improve service quality.
●Managed a high volume of incoming calls from customers requesting taxi services, providing accurate information and scheduling pickups as needed.
●Handle customer inquiries and complaints in a professional and courteous manner, resolving issues promptly to ensure customer satisfaction.
●Collaborate with other dispatchers and supervisors to streamline operations and improve service quality.
●Managed a high volume of incoming calls from customers requesting taxi services, providing accurate information and scheduling pickups as needed.
●Assigned drivers to pick up locations based on availability, proximity, and customer preferences, optimizing efficiency and minimizing wait times.
●Coordinated with drivers to ensure timely arrivals and departures, monitoring traffic conditions and adjusting routes as necessary.
●Resolved customer complaints and concerns by listening attentively, addressing issues promptly, and offering appropriate solutions to ensure customer satisfaction.
●Maintained detailed records of dispatch activities, including call logs, driver assignments, and customer feedback, to track performance and identify areas for improvement.
●Assisted in training new dispatchers on company policies, procedures, and software systems to ensure consistency and efficiency in operations.
SKILLS
●Excellent communication and interpersonal skills.
●Strong organizational and multitasking abilities.
●Proficiency in dispatch software and GPS navigation systems.
●Ability to work effectively under pressure in fast-paced environment.
●Attention to detail and accuracy in record- keeping.
●Knowledge of local geography and traffic patterns.
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