Customer Service Class A

Sharell Fagbeyiro ********@*****.*** 917-***-****

Professional Summary

CDL class A no restrictions

All Lines Claims Adjuster license from Texas

Dedicated and detail-oriented professional with over 7 years of accumulated experience in customer service, and team management. Proficient in analyzing data, managing customer relationships, and resolving conflicts. Skilled in using Microsoft Office, managing teams, and training peers. Strong ability to identify and mitigate risks while maintaining high standards of service

Professional Experience

CITY CARRIER TECHNICIAN

United States Postal Service

November 2020 – Present

Provide reliable mail delivery service to the community, covering weekdays, weekends, and holidays in all weather conditions. Deliver and collect mail on foot and by vehicle within assigned routes, maintaining positive relations with customers and ensuring compliance with postal laws and regulations. Investigate and resolve delivery issues efficiently, ensuring accuracy and completion of all postal routes.

REFUGEE SITE LEAD

TAD PGS, Inc. / Adecco - Camden, NJ / Bethesda, MD

August 2021 – March 2022

Ensured the safety and security of over 10,000 Afghan refugees at a U.S. government facility during Operation Allies Refugee. Supervised a team of 10+ employees, overseeing security at perimeter access points, maintaining situational awareness, and communicating with law enforcement and military personnel. Trained and supported staff in handling multiple security checkpoints, while engaging respectfully and empathetically with refugees.

RETENTION ACCOUNT EXECUTIVE

Comcast

August 2015 – November 2020

Drove customer satisfaction and retention by delivering value and building positive client relationships, contributing to team goals. Collaborated with the customer success team to develop data-led strategies for reducing customer churn. Identified growth opportunities for Account and Business Development Managers, ensuring alignment between Retention and Sales teams.

ASSISTANT PROGRAM DIRECTOR / SUPERVISOR

Service for the Underserved - Brooklyn, NY

May 2010 – August 2015

Provided crisis intervention and direct support for individuals with disabilities, homelessness, and poverty. Managed medication administration, coordinated shift changes, and enforced program policies and procedures. Conducted training for staff to enhance skills, facilitated group sessions, and maintained clear communication with supervisors regarding resident and program updates. Managed over 125 workers throughout all shifts. Maintained and oversaw 50 individuals with disabilities.

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