Customer Service Representative

************@*****.*** 226-***-****

** ********** ******, *********, **

Availability: FULL TIME

Summary

Dedicated and empathetic customer service professional with more than a year of experience, enthusiastic about joining Concentrix as a Customer Service/Technical Support Representative. Committed to delivering outstanding customer experiences and promoting a positive, inclusive work environment.

Work History

Customer Service Representative

Amazon Warehouse 01/2021 – 02/2023

• Handled customer inquiries and suggestions courteously and professionally.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Provided primary customer support to internal and external customers. • Utilized customer service software to manage interactions and track customer satisfaction.

• Maintained up-to-date knowledge of product and service changes IT Help Desk Technician

The Academy 12/2020 – 03/2022

• Efficiently document end-user issues within the ticketing system, ensuring accuracy and detail, while prioritizing and scheduling resolutions, escalating complex issues when necessary.

• Build rapport with users to extract detailed information about technical issues, utilizing online resources and knowledge bases to troubleshoot and resolve problems effectively. Perform hands-on support tasks, including software installations, hardware upgrades, system configurations, and workstation setups, adhering to established standards and procedures.

• Follow up with users’ post-resolution to ensure satisfaction, maintaining a detailed record of the entire help desk request process, and analyzing documented resolutions to identify trends for proactive problem prevention.

Customer Service Representative A&W Restaurant

05/2023 – Present

• Prepared and cooked food items according to company standards and customer preferences.

• Maintained cleanliness and organization in the kitchen and dining areas.

• Provided excellent customer service by taking orders, answering questions, and ensuring customer satisfaction.

• Worked collaboratively with team members to ensure a smooth and efficient operation during peak hours.

• Assisted in training new employees and provided support to management as needed.

Relevant Skills

Technical Support

Typing Proficiency

Computer Proficiency

Sales Expertise

Recordkeeping Strengths

Administrative Support

Problem-Solving Ability

Professional Telephone Demeanor

Active Listening

Cash Register Systems

Order Packaging

Microsoft Office

Accounting Software

Server Support

Crew Leadership

Teamwork and Collaboration

Spreadsheet Software

Communication

Leadership

Adaptability

Time Management

Creativity

Positive Attitude

Education

Conestoga College :

Postgraduate in Information

Technology Network Security

August 2024

Postgraduate in Software Quality

Assurance and Test Engineering

April 2024.

Master in Computer

Application (May 2016,

Punjabi University

GAGANDEEP KAUR

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