Customer Service Claims Adjuster

Wanda Hatfield

**************@*****.*** 504-***-****

PROFESSIONAL SUMMARY:

Highly motivated and detail-oriented with a passion for providing exceptional customer service. Self-motivated with excellent problem-solving skills, analytical skills, and communication skills.

EDUCATION:

BS Criminal Justice

Southern University

New Orleans, Louisiana

1st Choice Certification – Claims Adjuster

CLAIMS ADJUSTER.LICENSE STATES/TECHNOLOGY SKILLS:

Alabama

Florida

Georgia

Mississippi

North Carolina

Oklahoma

South Carolina

Texas

Microsoft Office Suite

Microsoft Teams/Zoom

CERTIFICATIONS:

State Farm Property Certification – Estimatics

State Farm Auto Certification – Auto

State Farm Property Certification – Policy Exam

KEY HIGHLIGHTS:

Handled over 300 calls per month, maintained a high customer service satisfaction rating

Ability to stay up to date on relevant state regulations and best practices for handling insurance claims

PROFESSIONAL EXPERIENCE:

March 2023 to Current

Unemployed

October 2022 – April 2023

Auto Express- Eberls Claim Services, LLC

Made prompt contact with policyholders and claimants, schedules the appropriate method of inspection and sets repair and rental expectations

Complied with Best Practices

Complied with State specific regulations

Conducted thorough investigation of the claim

Determined liability

Identified and negotiate comparative negligence

Identified subrogation opportunities

April 2020 – October 2022

Unemployed

April 2019 – April 2020

Direct Service Worker– ResCare

Assisted with personal hygiene

Assisted residents with housekeeping tasks

Cooked meals

Transported residents to their assigned program

Transported residents to doctor’s appointments

October 2018 to April 2019

Companion – Home Instead

Provided emotional support

Reminded client to take medication

Completed light housekeeping

Transported and accompany client to appointments

March 2018 – October 2018

Retired to care for mother

Over 20 Years with the State of Louisiana Civil Service

-Mississippi River Bridge Police Officer

-Child Protection

-Child Support

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