Customer Service Representative
Resume:
STACIE HARMON
PROFESSIONAL SUMMARY
Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. SKILLS
• Quality Control • Remote Office Availability
• 60 wpm Typing Speed • MS Office
Customer Relationship Management
(CRM)
• • Administrative and Office Support
• Teamwork and Collaboration • Calm and Professional Under Pressure
• Medical Terminology • Quality Assurance
• Problem-Solving • HIPAA Compliance
WORK HISTORY
May 2022 - July 2024
AdaptHealth - Customer Service Representative, Remote July 2019 - February 2022
Aerotek - Customer Service Representative, Remote
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolution.
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Enhanced patient satisfaction by efficiently addressing and resolving healthcare- related inquiries.
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Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
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• Cross-trained and provided backup support for organizational leadership. Successfully corresponded with over 70+ agents, in an internal chat to answer their real time questions regarding job processes or patient accounts.
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Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
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*****.******@*****.***
Ransom, IL 60470
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EDUCATION
Business Management
Joliet Junior College, Joliet,
IL
May 2019 - August 2019
O'Reilly Auto Parts - Parts Specialist, Bradley, IL Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
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Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
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Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
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• Was able to increase personal KPI's by 4% within 14 days.
• Issued parts to technicians to complete customers' repairs.
• Served customers in-store and by telephone to answer questions and place orders. Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
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Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
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Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
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• Tracked parts use and charged items to customer accounts for billing. Was able to increase sales by 3% overall in under 30 days, received positive feedback from customers and offered key holder position within first 30-days on floor.
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VOLUNTEER WORK
• Provided emotional support and companionship to elderly in community homes. Completed daily domestic tasks in shelters and group homes to assist people in need.
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Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
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INTERESTS
• Drawing and Painting
• Music
• Photography
• Creative Writing
• Personal Development and Self-Improvement
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