Customer Service Office Manager

**** **** ** ****** ****: 305-***-****

Hialeah, Florida 33014 E-mail: ******************@*****.***

Mariela Hernandez

Career Overview

Dedicated professional with years of experience recognized as a solid team player and known for providing unwavering commitment to customer service in order to achieve win-win outcomes as well as customer loyalty.

Skills

• Strategic relationship and partnership

building skills

• Customer service skills and experience

face-to-face and via phone

• Self-starter

• Diplomacy to find common ground and

achieve win-win outcomes

• Show attention to detail

• Computer Literate and experience with

Word, Excel, Quickbooks and Calyx

• Ability to build productive relationships

• Ability to resolve complex issues

• Meets/exceeds goals

• Ability to work under pressure

• Skilled problem solver

• Great leadership experience

• Excellent customer service skills

• Able to handle multiple assignments

• Great team-working abilities

• Ability to learn new tasks

Professional Experiences

Office Manager 2011 to Present Steelcare of Miami, Corp. Managerial tasks using dedicated proficiencies in administrative and procedural tasks reducing redundancy and improving accuracy and efficiency in order to achieve organizational objectives. Working directly with customers, vendors and sales representatives in person and via phone. Accounting operations such as managing payroll, accounts receivable and accounts payable. Overseeing Human Resources department and OSHA Compliance. Experience with Quickbooks, Word, and Excel.

Senior Loan Processor 2007 to 2010 Kasa Mortgage, Inc 1997 to 2007 All American Mortgage, Inc.

Worked directly with customers, agents, lenders, loan officers, title agents and appraisers. Constantly assisted customers with questions and concerns to provide them with excellent customer satisfaction. In charge of obtaining necessary information such as loan applications, credit documents and appraisals in order to process and complete mortgage loan files. Verified all documentation for accuracy and completeness for all types of programs: Conventional FNMA, FHLMC, BC, Subprime and FHA Loans.

Interviewed applicants, examined, evaluated and recommended customer applications for approval for conventional residential mortgages and FHA loans. Presented customer with loan program that was best fitted for them and would qualify them for loan. Supervised and originated required documents for submission and final approval of HUD. Built productive relationships with customers in order to achieve mutual win-win outcomes.

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