Customer Service Store Manager

Jonathan Gray

Tullahoma, TN

***********@*****.*** - 231-***-****

Work Experience

Stan McNabb Detail Shop - Tullahoma, TN

Detail Shop Manager

May 2018 to Present

Responsibilities

While managing the detail shop my main goal is efficiently keeping the shop busy and raising the profit margin while maintaining a high standard of excellence.

Complete interior and exterior full detail on all used cars for our Chevrolet and Chrysler locations. Along with customer vehicles. Maintaining supplies, equipment, and efficiency. Inventory, hiring and firing, training and advertising to bring in new customers and companies expanding the businesses portfolio.

Since taking over the detail Shop I have been able to lower cost of running by 23% while raising profit by 38%.

We have won best detail Shop of the year in Coffee County 3 out of the 5 years.

Stan McNabb Chrysler Dodge Jeep Ram - Tullahoma, TN

Sales Consultant

June 2014 to May 2018

Responsibilities

Customer service, help guide customers to the car they are going to love for years to come and ensure they find a realistic vehicle for what they need, want and can afford all while also being profitable for the company.

Basic PCS Sprint - Ludington, MI

August 2012 to May 2014

Store Manager

I was in charge of all aspects of the business, including, hiring and firing, training of staff, reviewing paperwork, ordering devices and accessories, loss prevention, working with the community to grow business, coming up with new ways sell more, promos for both sales staff and customers, reconciliation of store and employee profits and loss at end of each month. Customer service, digging in and getting to know all of our clients and needs to help them with all of their wireless needs. Solving any customer issues swiftly and effectively.

Duration achievements

Grew business month over month for the past year.

Was able to keep shrink under .5% year one and .05% for year two.

Was able to keep our turnover down to only one employee over the past two years.

Received most gross new activations for the region in the first quarter of 2013.

Most profitable Basic PCS location 6 times in two years.

Only reason for leaving is current company is due to my family and I moved to Tennessee.

Russell Cellular Verizon - Ludington, MI

January 2010 to August 2012

Store Manager

Manage staff to outsell themselves by increasing the month over month sales. Daily cash reconciliation. Manage inventory levels. Coach and teach staff. Communicate with the community. Daily reporting to District Manager. Work with District Manager to create new action plans and ensure they are executed

Duration Achievements

Broke highest store profit month 7 times at the Ludington Location and 5 times at our Manistee location during my 2 year tenure with the company

Very hard decision to leave this company with possibility of District Manager available within the next 6 months. Moved positions due to the higher responsibilities, Pay and Benifits. New job would ensure furthering my knowledge in business management.

Dunhams Sports Outfitters - Ludington, MI

May 2007 to January 2010

Keyholding Shift Manager

Provide overrides for cashiers, keep department clean, stocked and organized. Complete any seasonal changeovers. Complete opening and or closing job duties. Including cash reconciliation, and bank deposits.

Duration achievements

Part of the management staff bringing the shrink percentage to below .05%.

Moved from department coordinator to Keyholding Department Coordinator and finally to shift manager within 6 months.

Education

High School Diploma in Basic

Mason County Central High - Scottville, MI

1999 to 2002

Skills

Coaching, customer service, goal oriented, motivated to move to next level, honest, dependable. I am organized, have a proven sales record and truly enjoy teaching others what I have learned while pushing them to heights even they didn't think they could reach!

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