Customer Service Representative

DJ Deidra Jenkins

Spencerport, NY ***** 585-***-****

***************@*****.***

PROFESSIONAL

SUMMARY

Personable, friendly and solution-oriented customer service with over 10 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Flexible Customer Service Representative offering 10 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. [Industry] Regulations Knowledge Problem-Solving Abilities Sales Expertise Responding to Difficult Customers Route Management Order and Refund Processing Stockroom Procedures High-Energy Attitude Building Customer Trust and Loyalty Multitasking and Prioritization Business Development Understanding Customer Service Quality Control Customer Account Management Retail Sales Customer Service Understanding Customer Needs

SKILLS EXPERIENCE Hi, I'm Deidra Jenkins.

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 03/2023 to CURRENT Carecentrix Remote

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

PCA, Angels In Your Home 04/2018 to CURRENT

Supported treatment goals by helping clients with prescribed medication, exercises and ambulations

Planned and prepared meals meeting patients' nutritional requirements Completed frequent cleaning and sanitizing to maintain healthy environment for patients

Transported patients between facility rooms and helped move individuals between mobile equipment and beds.

EMERGENCY DISPATCH OPERATOR 11/2022 to 03/2023

Doyle Security Services

Maintained accurate records and updated files using electronic Type database.

Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.

Completed daily reports, forms and other documentation accurately to avoid errors in patient care.

Reported alarm activity to subscribers' emergency contacts. CUSTOMER SERVICE REPRESENTATIVE 10/2020 to 11/2022 Maximus

Take inbound calls for healthcare clients,set up clients accounts,enroll them in healthcare, assist with online account creation and password resets disenroll or re-enroll them make account inactive issue insurance cards assist brokers with application transfers

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions Asked probing questions to determine service needs and accurately input information into electronic systems

Consulted with customers to resolve service and billing issues. CUSTOMER SERVICE REPRESENTATIVE 09/2019 to 09/2020 Continuum Irondequoit

Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary

Performed minor housekeeping tasks to keep patient areas clean and sanitized

Supported healthy patient skin with bedside baths, wound care and integrity checks

Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions Answered incoming telephone calls to provide store, products and services information

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices

Assisted customers with making payments or establishing payment plans to bring accounts current

Answered customer questions and addressed concerns resulting in reduction in customer complaints

De-escalated problematic customer concerns, maintaining calm, friendly demeanor

Asked probing questions to determine service needs and accurately input information into electronic systems.

PACKAGE HANDLER 08/2016 to 03/2018

CooperVision

Assisted in loading delivery trucks with prepared packages Loaded completed orders on pallets according to delivery numbers Alerted purchasing team of shortages or damaged goods identified when unloading trucks

Disposed of debris and hazardous materials properly to avoid contamination

Resolved conveyor system issues by clearing jams and blockages Operated power tools and special machinery to move, pick up and store products.

FRESH PRODUCE ASSOCIATE 08/2016 to 12/2017

Walmart

Maintained clean, sanitized and well-stocked food areas for optimal presentation and food safety

Checked prices and located products for customers

Updated pricing and sales signs to promote merchandise Checked delivered merchandise and order information to verify shipment accuracy

Rotated stock to maintain freshness

Loaded, unloaded and moved heavy products using material loading equipment

Pulled items from stock using lift equipment and added to shelves or bins Followed instructions to properly arrange merchandise items Identified and quickly handled spill clean-up

Followed company guidelines for cleaning and sanitizing work surfaces and equipment

Monitored work environment to maintain safety, cleanliness and organization

Removed expired and overripe items to provide freshest options and eliminate health risks

Maintained current and accurate inventory with cycle counts and audits Assessed floor displays to restock merchandise.

CASHIER 01/2014 to 02/2016

Tim Hortons

Operated cash register, collected payments and provided accurate change Accepted cash and credit card payments, issued receipts and provided change

Learned roles of other departments to provide coverage and keep store operational

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

EDUCATION GED 07/2007

Rochester, NY

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