Customer Service Forklift Operator

Devin Burrell

Baltimore, MD *****

***************@*****.***

+1-227-***-****

Enthusiastic individual with superior work skills in both team-based and independent capacities, bringing strong work ethic and excellent organizational skills to any setting. Authorized to work in the US for any employer

Work Experience

Digital Personal Shopper-OGP

Walmart-Randallstown, MD

June 2023 to January 2024

• Dispensing orders to customers in a timely fashion, verifying customer identity, and loading groceries into customer vehicle

• Providing excellent customer service by answering questions regarding products, helping to locate products in-store, and performing price checks

• Staging orders in the storage area, and performing quality checks

• Used mobile application to complete online orders, request permission for substitutions and communicate in real-time with online order customers

• Consistently meet deadlines and quality goals for accuracy and service expectations Forklift Operator

22nd Century-Curtis Bay, MD

March 2022 to May 2023

• Unloading materials and merchandise from incoming vehicles and stacking them to assigned places

• Locating and moving stock of products to pallets or crates for storage or shipment

• Keep updated records of inventory and activity logs

• Identifying damages and report shortages or quality deficiencies

• Help maintain a safe and orderly environment of the facilities Customer Service Associate

Royal Farms-Baltimore, MD

October 2021 to April 2022

• Operates the point of sale (POS) and maintains proper cash controls

• Maintains operational excellence and consistency in store cleanliness, food safety, merchandising, and

“just-in-time” replenishment

• Completes all store side work as required (e.g., cleaning, dusting, sweeping, mopping, emptying trash, etc.)

• Food preparation

Guest Service Agent

The Maryland Zoo in Baltimore-Baltimore, MD

November 2020 to December 2021

• Courteously greets and assists all guests

• Takes food orders and serves guests

• Serves food to guests while ensuring guest satisfaction and anticipating the guests’ needs

• Replenishes food items and ensures product is stocked to appropriate levels

• Responsible for running a cash register and collecting payment for sale from guests

• Reconciles cash to register sales and stand inventory Education

High school diploma

Coppin Academy - Baltimore, MD

September 2017 to May 2021

Skills

• POS

• Merchandising

• Guest Services

• Warehouse experience

• E-Commerce

• Customer service

• Negotiation

• Materials handling

• Forklift

• Pallet jack

• Reach truck

• Mechanical knowledge

• Mechanic experience

• Heavy lifting

• Swimming

• Retail sales

• Microsoft Office

• Microsoft Excel

• Microsoft Word

• Leadership

• Sales support

• Manufacturing

• RF scanner

• Packaging

• Communication skills

• Banquet experience

• Catering

Certifications and Licenses

Forklift Certification

Pallet Jack Certification

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