General Manager Food Service
Resume:
Joseph Garnett
Elysburg PA
***************@*****.***
SUMMARY OF EXECUTIVE LEVEL MANAGEMENT
RESTAURANT/HOSPITALITY INDUSTRY
SUMMARY QUALIFICATIONS
Successful professional qualified by twenty-plus years of visible achievements in food service/ hospitality industry. Praised by supervisors for being a pleasure to work with, a superb apprentice with an unsurpassable work ethic.
2023-Present
Marley’s
Bloomsburg PA
General Manager
Recruiting, hiring and training all FOH staff, including servers and hosts
Scheduling employees to ensure shifts have proper coverage
Streamlining the restaurant processes to improve the guest experience
Monitoring restaurant finances, including sales and expenses
Extensive knowledge of NCR,ALOHA restaurant systems
Maintained a consistent labor percentage
Arooga’s
Harrisburg, PA
Assistant General Manager
Improve customer engagement by delivering exceptional service while managing the bar and tending to all guest needs
Promote upcoming bar events, programs, and weekly trivia game nights
Ran successful night club venue on Friday and Saturday evenings, which included a security staff of 10
Recruit, hire, and train all new bar staff (currently manage a team of 20)
Lead and coordinate the set-up of special events and private parties
Extensive knowledge of Decision Logic, RASI, and Aloha restaurant systems
2021-2022
Romano’s Macaroni Grill
Harrisburg, PA
Manager
Specialize in Italian Cuisine and serving lunch and dinner offerings seven days a week; accommodates up to one hundred fifty guests
Configured server station charts to assure high degree of cost-efficient guest service; focused on guest problems identification and resolution
Emphasis on inventory control and payroll
Managed staff of forty-five associates including servers, server assistants, and hosts, bartenders, in addition to kitchen staff
Credited with high degree of diplomacy resolving problems without sacrificing guest relations
2010- 2021
McDonalds
Baltimore, MD
General Manager
Responsible for opening and closing restaurant; including all banking, verifying drawers and made accurate deposits
Knowledgeable of all McDonalds Operating Systems, specifically the Quality Control Report, Optimum Food Cost Report, Projection Report and the Operations Report
Screens all applicants; hires determine
pay scale, sets up training schedule for all new employees, prepares all employee evaluations
Recognized for cultivating stable staff with team player philosophies.
Schedule (for employees and managers) manager
Successfully completed ASM, BSM, and EMP training, also won the Philadelphia Region Green Hat Award and the Bronze Hat award
As Hiring Manager, developed and cultivated relationships with various local agencies to recruit potential job candidates
Graduated from Hamburger University
Furthermore, won the team award at Hamburger University
Professional References
Brian Deagan
(443) 621 - 5042
Leanne Zimmerman
(717) 350 - 4900
Abbott Garnett
(443) 822 – 0271
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