Case Manager Service Coordinator

Richard Berthil

Case Manager/Service Coordinator - Community Care Health Services

Elmont, NY

**********@*****.*** - 516-***-****

to obtain employment in a productive environment with opportunity to advance and enhance my business skills Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Service Coordinator/Case Manager

Community Care Health Services - Hicksville, NY - July 2015 to March 2017 Intake and management of cases from private and insurance providers. Placing employees on cases coinciding with their availability. Daily and random attendance calls to ensure employees are on time and at work. Regulation of case hours and overtime via HHA Exchange system. Verifying client electronic schedules for payment. Obtaining service authorizations from insurance providers to maintain home care consistency. Writing reports of client and employee incidents/grievances. Reporting any changes in client condition to supervising RN and insurance case managers. 24/7 on call service for issues occurring after regular office hours. Counseling/warning/termination of employees in violation of company policies and/or protocol. Currently managing case load in Nassau county and the 5 boroughs. Case Manager/Service Coordinator

Bestcare, Inc - August 2013 to July 2015

Intake and management of cases from private and insurance providers. Placing employees on cases coinciding with their availability. Daily and random attendance calls to ensure employees are on time and at work. Regulation of case hours and overtime via HCPlus system. Verifying client electronic schedules for payment. Obtaining service authorizations from insurance providers to maintain home care consistency. Writing reports of client and employee incidents/grievances. Reporting any changes in client condition to supervising RN and insurance case managers. 24/7 on call service for issues occurring after regular office hours. Counseling/ warning/termination of employees in violation of company policies and/or protocol. Compliance Coordinator

Bestcare, Inc - May 2012 to August 2013

Interview and hire of prospective employees. Orienting new hires to company policy and protocol. Ensuring that current employees maintained protocol and policy for employment. Scheduling weekly inservice class, medical appointments, electronic fingerprints and record keeping of all current and prospective employees. Writing employment letters and references for employees. Sending employee profiles to business contracts in regards to cases. Maintaining employee files in satisfactory organization for contract auditors. Payroll Associate

Bestcare, Inc - Levittown, NY - December 2008 to May 2012 Payroll/Bookkeeping December 2008-May 2012

• Managing timesheets and electronic system to ensure employees are paid on time. Troubleshooting issues in regards to employee paychecks. Keeping logs and records of all employee timesheets and electronic calls. Home health aide

Bestcare, Inc - June 2008 to December 2008

Caring for well being of clients in a home setting. Duties included bathing, dressing, feeding, toileting, transfer, range of motion exercise, remind clients to take medications, safety & standard precautions EDUCATION

Biology/Health Science

Hofstra University

September 2007 to January 2008

Associate of Science in Biology/Health Science

Nassau Community College

September 2003 to January 2006

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