Customer Service Qc Manager

DWAYNE HERRERA

Seguin, Tx *****, 830-***-****

*****************@*****.***

Production/Yard Supervisor, QC Manager. Demonstrated great work ethics. Great management leadership skills. Safety mindset for an accident free work environment. Conducted safety training and awareness that included regular weekly, daily and monthly safety meetings and training. Ensure all equipment inspections were done daily to ensure safe operations. Successfully complete post incident investigations. Ensure proper record keeping for receipts, invoices and payroll. Manage paperwork efficiently and effectively. Excel in achieving outstanding project results. Focus on results. Demonstrate the ability to achieve desired results and to recognize the importance of accuracy EXPERIENCE:

July 2022- June 2024 Ameritex Pipe and Products- Logistics Coordinator Gunter, Texas

Coordinated with Customers with daily schedules on receiving products. Created QR Codes and Maps. Experience with MS and Excel. Filing of daily and monthly transfers, loads, and pick-ups. Coordinated with Project managers for special projects and any issues with projects. Experience in Titan software. Involved in sales and production meetings. Experience in drawings. 14 years of precast experience. 12 + years of customer service. Great at multitasking and troubleshooting. Scheduled for the next day deliverys. Sales and Production meetings. Strong computer skills. Excellent "people" person with superior skills in the areas of customer service, problem resolution, and sales. Reliable and Self- motivated.

June 2021 to July 2022 Superior Ready Mix - Plant Supervisor Cibolo, Texas

Coordinated with drivers on job sites they were delivering to. Pin drops and maps. Billing and filing of reports. Maintain operations of all drivers and their hrs. Update Cab cards and insurance on all commercial vehicles. In charge of all operations of the facility. Experience in Titan software. 10 + years of customer service. Superior communication and diplomacy skills necessary to fully resolve any customer concern or complaint and assure total customer satisfaction. Team Player. Organized. Reliable and Self-motivated.

4-27-2020- June 2021

Comal Concrete- New Braunfels, Texas

QC Manager

ACI Certified Field Tech. I,PQS 1 & 2 Certified, OSHA 10 certified. Monitor all operations and procedures of employees. Prepare all post pour and pre pour reports . Maintain a safe work environment and follow all safety regulations, ensuring all compliance needs are met. Manage scheduling for a fully operational team. Oversee daily floor operations. Hire and Train employees. Develop strategies to increase productivity and production, Oversee all shipments, incoming inventory and storage production (organize). Make concrete cylinders to be tested 3 times a week to check concrete strength on product. Order material we needed for what we used on a daily basis. 10 yrs. of loader and skid steer operator. 16 yrs. of forklift experience.

5-1-2018 – 12-28-2019

CUDD ENERGY SERVICES – SAN ANTONIO, TEXAS

DISPATCHER

Shipping and receiving, loading and unloading trucks. Recording of inventory. Monthly reviews, safety audits and housekeeping audits. Dispatcher, Knowledge of DOT rules and Regulations. Knowledge of getting oversize permits. Kept up with the logs of registration and inspections of 200 tractors and trailers, Keep track of all paperwork on a month to month basis on all equipment, inspections and CAB cards. Communicated with customers on arrival dates and any issues . Customer service. Dispatched and recorded on a daily basis over 200 + trucks and trailers to different locations in and out of Texas. I also ran Sand Hulks for 2 months out on locations before I became a Dispatcher.

8-4-2016 – 4-30-2018

OLD CASTLE PRECAST- SAN ANTONIO, TEXAS

Forklift Operator

Shipping and receiving, loading and unloading trucks. Involved with inventory, Safety committee, monthly reviews, Certified instructor for forklift certifications. Record filing. Coordinated with PMs on scheduled deliveries. 7-19-2007 – 1-20-2015

Capitol Precast Inc – New Braunfels, Texas

Yard supervisor -4 years experience, Shipping and receiving, unloading and loading trucks. Involved in recording inventory. Safety committee, Monthly reviews on Man hours per ton. Make sure we are making money and not losing money. Certified instructor for forklift certifications. Able to run a front end loader, skid steer,and backhoe. Dispatched trucks to locations. Supervised a crew of 10 forklift operators. Checked all trucks before they left to make sure the right product was on the trucks.

EDUCATION:

GED

TEMPLE ISD

SKILLS:

● Great organization skills with attention to detail and the ability to multi- task ● Excellent written and verbal communication skills with the ability to relate with every level of the organization effectively

● Ability to deal with problems involving several concrete variables in standardized situations ● Strong attention to detail

● Strong minded on leading safety work environments

● Utilize improved technology for administrative support

● Demonstrate ability to delegate and/or authority where applicable

● Able to execute the essential functions and responsibilities of the job with or without reasonable accommodations

● Bilingual/English/Spanish/Read Both

● ACI Certified Field Tech. I

● PQS 1&2 Safety

● Member of NPCA

● Confined Space Certification

References Upon Request

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