Customer Service Data Entry
Resume:
Shanice Smith
Shift Manager - Tony & Benny's Brooklyn Pizzeria
Baltimore, MD 21217
**************@*****.***
● Well qualified professional with 7+ years' experience in customer service, operations, marketing, sales, administration, and cash handling
● Experienced in Microsoft Office products (including Word, Excel, and PowerPoint)
● Comfortable working in a team environment, in addition to being able to work unsupervised
● Strong verbal and written communication skills
● Able to type 65 words per minute
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Fiscal Account Tech 1
MDH Spring Grove Hospital-Catonsville, MD
April 2024 to September 2024
• Processed and verified payroll for XX employees on a bi-weekly basis
• Maintained accurate records of employee hours, wages, taxes, and deductions
• Collaborated with HR department to ensure timely and accurate processing of new hires, terminations, and changes in employee status
• Generated payroll reports for management review, including summaries of earnings, taxes, deductions, and benefits
• Researched and resolved discrepancies or errors in payroll data to ensure accuracy
• Managed electronic timekeeping system to accurately track employee attendance and calculate hours worked
• Responded promptly to employee inquiries regarding paycheck issues or general payroll questions
• Collaborated with finance department to reconcile payroll accounts on a regular basis
• Ensured compliance with company policies as well as legal requirements related to wage payments and deductions
• Participated in audits of payroll records conducted by internal or external auditors Office Services Clerk
MDH Laboratories Administration-Baltimore, MD
October 2023 to April 2024
• Entered and verified data accurately into company database, ensuring data integrity
• Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy
• Developed efficient methods for data entry, resulting in increased productivity by XX%
• Collaborated with team members to resolve discrepancies or missing information in the database
• Managed multiple projects simultaneously while meeting strict deadlines for data entry tasks
• Maintained an organized filing system for physical documents related to the entered data
• Communicated effectively with other departments or clients to clarify any unclear or incomplete information before entering it into the system
• Trained new employees on proper procedures for accurate and efficient data entry Customer Service Representative
Lin's Market Associated Food Stores, Inc-Timonium, MD August 2023 to September 2023
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Upsold additional products or services to customers based on their needs and preferences
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
Delivery Driver
SJF Logistics Inc-Edgewood, MD
June 2022 to December 2022
Deliver packages
Operate step van to load packages for delivery
Operate phone to use for GPS and scanner to deliver packages to the correct addresses Collect packages fro customers and hub lockers for returns Follow customer instructions for safe and correct delivery Customer Service Agent I
Motor Vehicle Division-Baltimore, MD
March 2019 to May 2022
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Booked appointments for clients
• Collected and documented orders
• Operated the cash register
Shift Manager
Tony & Benny's Brooklyn Pizzeria-Linthicum, MD
March 2017 to February 2018
• Assign each member of the team tasks based on their competencies and the needs of the group to meet production goals
• Utilize the backgrounds and talents of crew supervisors to enhance their abilities and groom them for future management roles
• Develop a work environment that encourages compliance with company, state and federal safety and employment guidelines
• Set performance metrics for each team member and then work with team members to make sure that all metrics are met
• Meet with management once each week to discuss the company's production goals and how the team is working to meet those goals
Assistant Manager
Starbucks-Baltimore, MD
2013 to 2017
Along with store manager, manage the day to day operations, which consist of meeting the stores daily sales goals, in addition to marketing the company's various goods
● Support store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives
● Contribute to positive team environment in addition to promoting the company's values/mission
● Develop positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
● Engage with customers to understand their needs, in addition to addressing their feedback
● Review store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals
● Support store operations by recognizing and reinforcing individual and team accomplishments
● Coach and mentor staff by assessing performance, providing feedback and coaching to improve performance, and effectively recommending employment decisions to store manager Collector
Access Receivables Management
April 2015 to June 2015
• Identifies and resolves patient billing complaints
• Answers questions from patients, clerical staff and insurance companies
• Evaluates patient's financial status and establishes budget payment plans.
• Performs various collection actions including contacting patients by phone,
• Correcting and resubmitting claims to third party payers.
• Participates in educational activities and attends monthly staff meetings
• Conducts self in accordance with HPA's employee manual
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations HR Assistant
Starbucks-Baltimore, MD
2014 to 2015
• Welcomes new employees to the organization by conducting orientation.
• Provides payroll information by collecting time and attendance records.
• Submits employee data reports by assembling, preparing, and analyzing data.
• Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
• Maintains employee confidence and protects operations by keeping human resource information confidential.
• Maintains quality service by following organization standards. Shift Leader/Manager
Burger King-Baltimore, MD
2006 to 2008
Managed the stores daily operations and staff
● Consistently met the operating standards and daily sales objectives
● Built and maintained a high quality of customer services and guest satisfaction
● Trained, developed, and motivated successful team
● Properly maintained food and others goods
● Effectively communicated ideas/ expectations to staff
● Built profitable top line sales
Education
Billing & Coding
The Fortis Institute
2010 to 2011
Certificate in Medical Emergency Technician
Coppin State University - Baltimore, MD
2007 to 2007
High school diploma or GED
Skills
• Customer Service (9 years)
• Microsoft office (6 years)
• Typing (10+ years)
• Management (6 years)
• Shift Supervisor
• Food Service
• Data Analysis
• Store Management Experience
• Medical Terminology
• HIPAA
• Employee Orientation
• Medical Office Experience
• Human Resources
• Retail sales
• Office experience
• Bookkeeping
• Time management
Certifications and Licenses
Food Handler Certification
Contact this candidate