Business Development Operations Manager

PROFESSIONAL SKILLS

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

ADDITIONAL INFORMATION

Westland, Michigan

****.********@*****.***

WILLIAM BUCHANAN 248-***-****

Expert Relationship Manager

imageOne July 2024 - October 2024 Oak Park, MI

Spectrum VoiP April 2024 - July 2024 Southfield, MI Sterling Security LLC July 2023 - September 2024 Metro Detroit, MI Master of Business Administration -HR Management

Bachelors of Art -Political Science

Policy Development

New Hire Onboarding

Negotiations

Continuous

Improvement

Analytical Thinking

Staff Hiring and

Retention

Performance

Management

Staff Management

Proficient and familiar with HRIS systems:

Workday and Paycom

Business Development Specialist

Business Development Representative

Regional Field Operations Manager

Herzing University, Milwaukee WI

linkedin.com/in/william-buchanan-mba-

03a922122

Eastern Michigan University, Ypsilanti MI

Expanded client base by identifying and targeting new business opportunities through market research and analysis. Used Sales Chain to handle current portfolio and prospective leads. Expanded customer base by identifying needs, developing solutions and delivering client-centered products.

Developed business pipeline using cold and warm techniques. Attended monthly sales meetings and quarterly sales trainings. Developed strong relationships with clients, resulting in enhanced customer satisfaction and repeat business.

Expanded client base by identifying and pursuing new business opportunities through market research and networking. Engaged directly with customers and partners to build solid business networks and relationships.

Conducted meetings with clients to understand their needs, tailor solutions, and finalize deals.

Negotiated contracts with key stakeholders, securing favorable terms and fostering long-term partnerships.

Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through diverse outreach methods. Managed a team of over 50 employees and leaders across 18+ locations. Enhanced regional performance through effective operational strategies and streamlined incident documentation processes.

Cultivated strong relationships with key stakeholders to foster a collaborative problem-solving environment.

Conducted regular audits of field operations, identifying improvement areas and implementing corrective actions.

Assessed staffing needs to optimize resource allocation, ensuring adequate staffing during peak periods.

Promoted open communication across teams by organizing regular meetings to discuss progress, challenges, and successes. Collaborated with Regional Field Operations Managers to share scheduling strategies, achieving a 15% reduction in overtime. Assisted in recruiting, hiring, and training team members who advanced to site leadership roles.

Resolved customer and client issues to support lower-level employees and maintain high standards of service.

Launched staff engagement, gender diversity, and cultural initiatives, along with a reporting tool that improved retention by 20%. Mitigated business risks by collaborating with team members and regularly assessing performance

Driven and results-focused MBA graduate in Human Resources Management, eager to leverage my education, enhance my skills, and gain valuable experience through commitment and effort. Incident Response

Objection Handling

MS Office

Adaptability

Personnel Training and

Development

Operations Management

Workflow Coordination

Recruited, onboarded, and trained new employees, enhancing team capabilities. Managed payroll and operations across departments, ensuring compliance with policies. Set clear performance expectations, increasing accountability among staff. Streamlined processes, reducing nonproductive time by 18% and overall delays by 20%. Implemented cross-training initiatives, improving versatility and increasing unloader wages by $2.00 per hour. Fostered a professional environment through proactive conflict resolution and open communication. Improved customer satisfaction through attentive service and effective issue resolution. Assisted in talent acquisition, hiring top candidates to strengthen the team. Conducted fair performance evaluations and provided constructive feedback, while setting ambitious employee targets to enhance motivation and performance.

Optimized staffing schedules to balance coverage and employee satisfaction. Monitored quality programs to address compliance issues and leveraged data analytics to drive business improvements. Prepared reports on trends, sales, and inventory to support management decisions. Led initiatives that increased departmental visibility and recognition within the organization. Department Manager

FHI July 2022 - April 2024 Newport, MI

PROFESSIONAL EXPERIENCE CONTINUED

Integrated Solutions Consultant

AT&T June 2021 - July 2022 Metro Detroit, MI

Conducted service reviews for new and existing customers, managing both consumer and business accounts. Resolved billing and service issues, consistently achieving or exceeding quotas for 11 months, with 150%+ attainment for 8 months. Successfully activated 214 business accounts.

Enhanced client satisfaction by delivering customized integrated solutions tailored to specific needs. Developed long-term relationships with clients, fostering trust and loyalty for future opportunities. Assessed client needs to propose and implement suitable solutions. Provided comprehensive training on new technologies to improve client efficiency and productivity. Delivered exceptional customer service by resolving issues promptly and maintaining clear communication. Monitored market trends and competitor strategies to inform product enhancements and offerings. Mentored junior consultants on best practices for client relationship management and problem-solving. Maintained regular communication with clients to ensure satisfaction and promote new offerings. Built rapport with challenging accounts, boosting revenue opportunities. Researched potential clients and markets to prepare for appointments and expanded business through networking. Managed customer promotional logs for product advertising campaigns. Account Executive

T-Mobile September 2020 - June 2021 Port Huron, MI Exceeded sales targets by identifying new business opportunities and providing tailored solutions. Delivered exceptional customer service, promptly addressing concerns to build long-term loyalty. Negotiated contracts to secure favorable terms for clients and the company. Presented product value effectively to potential clients. Built a strong pipeline of prospects through targeted research and outreach. Managed multiple accounts, prioritizing tasks for efficiency, while conducting regular client check-ins to assess needs and identify upselling opportunities and driving revenue growth. Maintained product knowledge for accurate sales representation. Executed sales strategies to convert leads into customers. Collaborated with internal teams on account strategies. Managed the sales cycle to sustain a solid customer base. Utilized CRM tools to organize and manage sales data. Resolved customer complaints through effective negotiation. Consistently achieved or exceeded sales quotas.

Participated in sales meetings and training sessions. Developed a diverse sales portfolio through cold calling and networking. Outside Sales Representative

Michigan Office Solutions-A Xerox Co December 2018 - April 2020 Novi, MI Provided consultative services to small and medium-sized businesses, generating sales leads through self-prospecting and existing networks.

Trained and coached new associates on customer support and product offerings. Recognized as 2019 Rookie of the Year, achieving 155% of annual quota. Built rapport with potential customers through cold calling and tailored presentations. Increased territory sales by cultivating relationships with key clients and identifying new opportunities. Delivered after-sales support to ensure customer satisfaction and long-term loyalty. Mentored junior sales representatives on communication and relationship-building strategies. Enhanced brand awareness through strategic recommendations to long-term accounts. Developed sales pipelines using targeted marketing strategies to boost profitability. Achieved KPIs through teamwork and a customer-centric approach. Engaged in training, product demonstrations, and branding initiatives to drive revenue. Negotiated contract renewals, maintaining high retention rates and increasing account value. Expanded market presence through industry events, networking, and social media engagement. Identified new sales opportunities within existing accounts for revenue growth.

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