Patient Care Customer Service
Resume:
AR
ANITRA RANDOLPH
**************@*****.*** 281-***-**** Houston, TX 77087
Patient Education
Problem-Solving
HIPAA Compliance
Registration Management
Post-Discharge Care Coordination
Multitasking and Organization
Customer Service
Registration and Admissions
Pre-Admission Requests
Scheduling Diagnostic Procedures
Insurance Verification
Appointment Scheduling
Patient Registration
Payment Processing
Phone and Email Etiquette
Insurance Billing
Medical Terminology
Money Handling
Team Leadership
Eligibility Determination
Professional Foot Care Houston, TX
Patient Access Representative
01/2017 - Current
Responded to patient inquiries regarding billing or financial matters. Processed patient admissions, registrations, transfers, and discharges according to established procedures.
Verified insurance coverage for services provided by the facility. Collected co-pays and other payments from patients at time of service. Assisted with scheduling outpatient appointments.
Amcare Group Houston, TX
Patient Care Coordinator
06/2013 - 01/2017
Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
Scheduled appointments for patients and coordinated follow-up visits as needed.
Maintained accurate records of all patient care activities using electronic health record systems.
Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
Northwest Medical Management
Houston, TX
Medical Claims Examiner
08/2010 - 06/2013
Reviewed and processed medical claims for accuracy and completeness according to established guidelines.
Verified insurance coverage and eligibility of patients for services rendered. Assessed coding accuracy, using ICD-10 codes, CPT codes, HCPCS codes, and modifiers.
Ensured HIPAA compliance by maintaining strict confidentiality of patient information.
Houston Community College Houston, TX
Certification in Medical Business Office Profession
12/2022
Skills
Experience
Education and Training
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