Sales Manager Customer Service

HON FUNG

Sales Manager

***.****@***.*** • 646-***-****

LinkedIn • MCKINNEY TX 75071

Summary

Customer-orientated and dynamic automotive sales manager with over eight years of management experience. Excel at driving performance, setting example with track record of success in achieving sales goals. Excellent communicator, adept at developing rapport with customers, leading negotiations to close sales, and generally delivering quality customer services. Leverage strong banking relationships and in-depth knowledge of financing procedures to provide astute financial advisory services to clients adhering to sound regulations and policies. Thrives in tackling new challenges, guiding/motivating others to succeed.

Areas of Expertise

Sales & Marketing Management

Financial Advisory Services

Performance & KPIs

Credit Assessments

Revenue Growth

Negotiation & Sales Closing

Customer Service & Retention

Financial Regulatory Compliance

Licenses & Certifications

BMW M Specialist Certification

Automotive Compliance Certification

Professional Training

Finance & Insurance Compliance Course – EWG

Languages

English – Fluent

Mandarin - Fluent

Cantonese - Fluent

Accomplishments

Achieved top three ranking out of 40 F&I Managers companywide, hitting all performance benchmarks.

Attained recognition within company as BMW M Specialist.

Lead sales negotiations, overcoming objections by employing tactful sales techniques for high closure rates.

Recognized for companywide achievement, with highest closing conversion rate while at DCH Honda.

Professional Experience

Circle BMW, Eatontown, NJ 2018 – Present

Finance Director / Sales manager (2022 to present)

Oversee and structure deals to attain maximum profitability and collectability. Uphold knowledge of changing trends, rates, programs, and special offers. Drive sales performance through leveraging effective lender network.

Spearheaded client negotiations regarding terms to reach profitable results.

Advocated compliance with all regulations and company policies concerning financial services and products.

DCH Honda, Old bridge NJ 2017 – 2018

Sales Manager

Oversaw and assisted sales consultants in closing deals and managing timely follow ups. Delivered one-on-one training to sales consultants in closing individual deals and maintaining profitable outcomes to meet performance.

Garnered highest closing conversion rate companywide during short stint.

Princeton BMW, Princeton, NJ 2013 – 2016

Finance Manager

Drove sales through developing product knowledge, demonstrating vehicles, explaining features and capabilities prior to test drives, followed by presenting warranties and services. Interfaced with clients daily, greeting drop-ins, responding to inquiries, and suggesting trade-ins.

Generated sales by developing buyers, striking up rapport with customers while presenting sales campaigns and promotions.

Achieved top three ranking out of 40 F&I Mangers companywide, hitting all performance benchmarks.

Overcame objections, employing trusted sales techniques to close deals via payment variations.

Promoted dealership reputation in enhancing customer service.

Earlier Experience

Finance Manager, Princeton BMW, Princeton, NJ

Client Advisor, Hamilton Honda, Hamilton NJ

-References available upon request.

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