Customer Service Representative

Tiffanie Berry

Jonesboro, GA *****

***************@*****.***

+1-678-***-****

Obtain a challenging leadership position applying creative problem solving and learn management skills with a growing company to achieve optimum utilization of its resources and maximum profits. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Work Experience

CSR - Customer Service Representative

Advanced Call Center Technologies - Memphis, TN

November 2019 to December 2021

1. File Fraud claims

2. Answer calls

3. Transfer cardholders to different departments

4. Rest password

5. Answer skype message

6. Be in multiple group chats via skype chat zendesk 7. Check claim status

8. Give Balance inquiry

Health Home Aide

Home Nurse - Griffin, GA

April 2015 to Present

Responsibilities

1. Give everyday care

2. Document care of client

3. Run errands

4. Check vitals

5. House keeping

6. Transfer client

Skills Used

CPR and First Aide Training

Delivery Driver/Cashier

OReilly Auto Parts - Riverdale, GA

January 2012 to January 2013

Responsibilities

1. Delivery Parts to and from different locations

2. Stock shelves with parts

3. Pull parts from shelf

4. Handle cash

• Drove dedicated driver routes

Tax Preparer

S&S Tax services - College Park, GA

January 2007 to December 2012

1. Meet and Greet customers

2. Answer questions about tax status

3. Make copies

4. File documents

5. Fax documents

Skills

• Medical coding

• Medical terminology

• Quality assurance

• Google Docs

• Search engines

• Linux

• Microsoft Windows Server

• Succession planning

• Windows

• WAN

• Databases SKILLS

• Manufacturing

• iOS

• Direct support

• Medical billing

• Mobile applications

• Active Directory

• TCP/IP

• Software troubleshooting

• Workforce management

• Network Monitoring

• Mac OS

• Upselling

• Automotive service

• VPN

• Retail sales

• Ethernet

• Network Support

• Logistics

• Technical support

• DHCP

• SQL

• Analysis skills

• Computer networking

• Customer support

• Medication Administration

• Public health

• First aid

• Operating Systems

• Microsoft office

• LAN

• Customer service

• DNS

• Tax experience

• Front desk

• Help Desk

• Negotiation

• Vital signs

• Fraud

• Banking

• Communication skills

• Financial services

• Data entry

• Sales

• Typing

• Help desk

• Banking

• Live chat (5 years)

• Zendesk (5 years)

Certifications and Licenses

First Aid Certification

Driver's License

Contact this candidate