Administrative Assistant Customer Service

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Linda Nesbit

PROFESSIONAL EXPERIENCE

VXI Global Solutions formerly Chime Solutions Morrow, GA June 2023 VXI Site Engagement Officer (July 2023)

• Organize and implement daily, weekly, and monthly engagement activities, locate and implement food vendors

• Coordinate and plan community support for non-profit programs, organize recognition programs, create flyers for site events, placing orders to fulfill department needs,

• Work directly with the Facility Manager on site needs & upgrades

• Working directly with the Janitorial Services to ensure all training rooms are stocked with essentials Personal assistant to the Site Director

HR Receptionist- Chime Solutions November 2021

• Greeting and welcoming guest as they approach in office, answering questions and addressing concerns

• Properly direct inbound calls in phone queues, receive letters, packages etc. to distribute, office machines (e.g., fax, printer)

• Facilitate information flow between customer service agents, and training of new hire, assign and maintain employee badges to ensure onsite security

Southlake Church of Christ Jonesboro, GA August 2015 – Administrative Assistant

• Making appointments and receiving visitors.

• Screen and route all incoming calls,

• Type correspondence and other items for staff

• Letters, design and/or editing of church content, faxes, email, flyers, and postings

• Retain personal file folders

• Track security issues

• Maintain church website

• Log weekly donations for tax purposes

Havells USA Atlanta, GA January 2013 – June 2015 HR Administrative Assistant

• Maintains human resources records record new hires, transfers, terminations, I9, changes in job classifications, tracking vacation, sick, and personal time

• Document human resources actions complete forms, reports, logs, and records

• Orients new hires by providing orientation information packets, reviewing company policies. gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs, drug screening, background check

• Monitor unemployment claims by reviewing claims, verifying documentation for UI Accomplishments:

• Hired permanent after four weeks from Randstad

Wells Fargo Third Party Administrators Newnan, GA January 2011 – May 2013 Customer Service

• Assisting callers inbound/outbound with medical, dental, vision, FSA, HRA, and DCA benefits

• Responsible for responding to routine inquiries and complaints from customers regarding the claims process

• Answering medical providers and product providers regarding benefit plans and the claims process, processing dental claims

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Linda Nesbit

Chromalloy Peachtree City, GA July 2010 – September 2010 HR Support/ Production/Customer Service

• Entered new customer’s information for shipment in Jerpis system

• Maintained customer retention folders

• Prepared folders for new customer

• Log employee time

Gerresheimer Peachtree City, GA June 2009 – March 2010 HR Assistant

• Maintained electronic and hard copies of controlled documents.

• Organized Master List of all controlled documents

• Gathered reviewer’s signatures for validation of new or revised documents.

• Entered measurement data for Quality lab as needed; assist in the development of the new Training Matrix.

• Spreadsheet development, streamlining of the filing system; Issued out new training requirements for managers. ERA United Realty Newnan, GA December 2006 – November 14, 2008 Administrative Assistant

• Coordinated contract and closing procedures with Finance Manager. Deposited money for operating and trust accounts.

• Gathered data, reviewed, and recorded data for property listings. Entered them initially into GAMLS, FMLS, AMS, CrestEdg and updated as required.

• Prepared PowerPoint presentations for weekly company meetings.

• Organized realtors’ calendar for constant customer duty roster.

• Created flyers and virtual tours for company listings.

• Greeted customers, acted as company ambassador with all clients. Prudential Georgia Realty Peachtree City, GA June 2005 – December 2006 Administrative Assistant

• Served as liaison between customers, clients, agents, and corporate employees.

• Collected invoices, prepared monthly billings for agents.

• Gathered data, reviewed, and recorded data for property listings. Entered them initially into Swift and AMS updated as required.

• Assisted with sales contracts as needed.

• Maintained office supplies, ordered special brand items as needed and expedited orders.

• Prepared PowerPoint presentations for weekly company meetings.

• Arranged duty roster with realtors to assure constant realtor availability to customers.

• Customized flyers, postcards, and virtual tours for company listings.

• Provided mailing using DHL, USPS, and UPS.

Accomplishments

• Received in six months Agency Outstanding Achievement Award voted by agents for excellence in customer service.

TECHNICAL SKILLS

Software: Microsoft Office Professional, Windows,12, Outlook, PDF Publisher, Workforce, Smartsheet, Avigilon, Microsoft Teams, Envoy, Workday, Navori,

EDUCATION

New Albany High School (W.P. Daniel) New Albany, MS Northeast Community College Booneville, MS

South University Savannah, GA Online

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