Sales Advisor Customer Service
Resume:
JOSE
NAJERA
**********@******.***
Bakersfield, CA 93305
Bold Profile
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly Sales Advisor knowledgeable about Fashion/Home products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Poised to leverage sales and service expertise developed over 5 years in Retail industry.
PROFESSIONAL SUMMARY
Ashley Furniture Homestore - Sales Advisor
Bakersfield, CA • 10/2023 - Current
JCPenney - Sales Assistant
Bakersfield, CA • 10/2021 - Current
WORK HISTORY
Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
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Increased sales by establishing rapport with customers and identifying their needs.
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Increased sales by offering advice on purchases and promoting additional products.
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Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
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Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
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Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
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• Demonstrated features, answered questions and offered solutions. Informed customers of promotions to increase sales productivity and volume.
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Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
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Processed transactions accurately while maintaining a high level of customer service.
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Increased sales by building strong customer relationships and providing excellent service.
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Helped customers locate products and checked store system for merchandise at other sites.
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Assisted customers with prompt and polite support in-person and via telephone.
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Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
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Supported store management with administrative tasks such as scheduling appointments or updating client records.
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SKILLS
• Sales experience
• Customer service experience
• Brand Awareness
• Building rapport
• Cross-selling services
• Fluent in Spanish
• Product Demonstrations
• Relationship Building
• Sales closing
• Product Merchandizing
• Opening and closing procedures
• Food safety and sanitation
Bakersfield College
Bakersfield, CA
Psychology
A.I.U
Los Angeles, CA
Fashion Design & Marketing
EDUCATION
Relevant Coursework:
Merchandising & Product
Placement
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Professional Development: Visual
Merchandising
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• 3.0 GPA
• Dresser Club Member
Capstone Project: GUY by j.
Brand Developer, Design a Life
Style for a certain Demographic
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Rosemary Family Creamery - Food Service Worker
Bakersfield, CA • 04/2001 - 06/2016
Stocked merchandise, clearly labeling items, and arranging according to size or color.
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Maintained up-to-date knowledge of store sales, payment policies and security standards.
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Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
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Maintained clean, trash-free workspaces to maximize productivity and safety.
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Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
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Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
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Contact this candidate