Front Desk Agent

CORTNEY SOK

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PROFESSIONAL SUMMARY

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking front desk positions. Offering excellent communication and good judgment. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience.

SKILLS

Account Balancing

Hotel Safe Deposits

Guest Ledger

Lobby Auditing

Guest Amenities

Creative Solutions

Checking Guests In and Out

Lobby Maintenance

Personable Demeanor

Verifying Reservations

Safety and Security Procedures

Transportation Arrangements

Feedback Collection

Guest Registration

Registration Services

Common Area Maintenance

Credit and Cash Payments

Restaurant Reservations

Room Key Issuance

Posting Charges

Housekeeping Notification

Registration Processing

Two-Way Radio Operation

Room Assignments

Guest Satisfaction

Nightly Audits

Check in and Checkout Procedures

Professional Relationships

Appointment Confirmation

Service Quality

Performance Strategies

Guest Inquiries

Billing and Payment Processing

Performing Room Inspections

Confirming Transactions

Telephone Reservations

Customer Feedback

Hotel Amenity Information

Message Delivery

Hotel Accommodations

WORK HISTORY

09/2008 - 12/2010

Front Desk Agent

Extended Stay America - Eden Prairie, MN

Took reservations over phone, in person and via computer for guests and provided confirmation information.

Answered customer telephone calls promptly and appropriately handled needs. Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Collected room deposits, fees and payments.

Used internal software to process reservations, check-ins and check-outs. Issued room keys to guests upon check-in and answered questions regarding proper use. Answered multi-line phone system and greeted callers enthusiastically. Welcomed each new arrival pleasantly and confirmed reservations and identification. Lakeville, MN 55044 320-***-**** *******.***@*****.***

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