Technical Support It

EXPERIENCE:

Oct **** –

May ****

Pentair / ***5 Apopka Blvd, Apopka, FL 32703

IT Support Analyst

Support all local and remote user's hardware, software and networking needs at two Apopka and a Daytona site consisting of 4 company divisions. Work with Tier 1 and 2 IT team to resolve various exchange, communication, networking and infrastructure issues and upgrades. Manage local inventory, image new computers, modify & create email distribution lists, install apps, give access to network resources via the AD, setup VOIP accounts along with soft and desktop phones, and many other IT related processes.

-Computers – Dell Lattitude7420 7430, 7430, Optiplex 5000,7000 Micro PCs, Precision 5760,7760

-Ticket System: ServiceDesk Plus

-Imaging: SCCM, Autopilot/Intune

-Communications: Teams, 3cx via softphones and Snom D875 phones

-Apps: Office365, OneDrive, Visio, Project.

May 2021 –

Oct 2021

Oct 2017 -

June 2019

Hays/Pentair / 2395 Apopka Blvd..Appoka, FL/2601 Mason Ave Daytona, FL

.Contractor

United Data Technologies at FDOT / 719 S Woodland Blvd DeLand, FL 32720

Workstation Lead (Consultant)

Support all local ITS department computers including I-4, I-95,I-75 Road Rangers laptops and regional traffic monitoring operator computers. Image new computers and application via SCCM. Other duties include equipment and facilities access and monitoring 400 cameras for issues.

.

June 2017-

Aug 2017

Convergys/NetApp / 285 International Pkwy, Lake Mary, FL 32746

Technical Support Engineer

Trained to support NetApp storage products that provide Network Attached Storage technology(NAS) using NFS, CIFS and/or Storage Area Network technology (SAN) using iScsi, FCoe or Fiber Channel using High Availability (HA) cluster infrastructure.

May 2016 -

Feb 2017

HealthFair / 1030 Spring Villas Point, Winter Springs, FL 32708

Tier 2 Technical Support

Provide software, hardware, desktop, server and network support for the corporate office, call center and mobile screening buses. Support mobile health screening buses medical equipment, computers and Verizon communication systems. Create, modify and delete user, groups, shares in Active Directory on Windows 2008/2012 server environment, VOIP PBX and other web based systems used by the company.

Jul 2015 -

Dec 2015

BrookSource/Humana / 1200 W. Granada Blvd. Ormond Beach, FL 32714

Contracted Technical Specialist

Provide hardware, software, remote, printing and network support for Humana users at 8 Volusia county sites as well as work at home users all over state of Florida.

Setup and install new desktop computer, laptops and peripherals for existing and new users. Resolve local network issues, trace network runs and patch workstation connections.

Dec 2010 –

Jan 2015

Panda Security / 2600 Lake Lucien Dr., Maitland, FL 32810

Corporate Technical Support

Provide technical support to corporate customers on Windows computer and server protection products. Prepare, update, test and support Unified Threat Management appliances that protect company network traffic. Log all calls in ticketing system and follow up with tickets that need escalation.

EDUCATION

SEMINOLE STATE COLLEGE

Acquired : Cisco Networking Certificate

Acquiring: Network Services Technology Degree

- Windows Workstation Support

- Windows Server Support

- Cisco Basics & Routing

- Introduction to Linux

S.C.S BUSINESS & TECHNICAL SCHOOL / 25 W 17th St. New York, NY 10036

Diploma: Computer Technology-Digital Electronics

References Furnished Upon Request

Contact this candidate