Customer Service General Manager
Resume:
Lilibeth Melendez
Kissimmee, FL *****
*************@*****.***
Detail oriented professional in administering/managing teams/tasks with many years of experience. Highly adaptable and solution driven, producing efficiency. Cultivated safe, diverse work environments founded on equality and proficiency.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
7-Eleven-Kissimmee, FL
April 2023 to Present
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Promoted business deals
• Found solutions for customer complaints.
• Assisted customers with returns, refunds and resolving transaction issues.
• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Opened and closed shifts
• Counted lottery books/ sold lottery tickets
• Stocked/organized and scanned inventory
• Worked flexible schedule and extra shifts to meet business needs. Server/Hostess
Old Town Tavern-Kissimmee, FL
June 2024 to September 2024
• Tasks included marketing the new establishment
• Conducted call backs
• Wrote down reservations to align with current events/seating
• Seated/engaged with customers
• Served customers fine dining
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Assisted in anything such as picking up restaurant inventory General Manager
Burger King-Kissimmee, FL
October 2018 to February 2023
• Conducted bank runs every morning with revenue collected from the safe
• Analyzed Inventory cash reports
• Created employees in the system
• Created the schedule
• Ordered/counted inventory
• Managed budget implementations
• Formulated projections
• Forecasted
• Transferred Invoice information into the system
• Conducted paid outs
• Regulated write offs
• Fixed the registers and the internet
• Stabilized coca cola machines and the broiler
PCA Personal Care Assistant
Stavros-Remote
April 2014 to December 2019
• PCA for a patient who has Multiple Sclerosis
• Took care of her medicine organization and appointments
• Assisted with her walking and domestic duties
• Assisted with showering, ensuring proper hygienic practices
• Improved mental health through mentoring
• Maintained a clean, safe environment that lead to the reduction of risk to infections Manager
Wendy's-Worcester, MA
February 2016 to September 2018
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Cooked a variety of dishes
• Opened and closed shifts which included register count and change
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Walked around the restaurant to greet and verify customer satisfaction Sales Representative
Cutco-Auburn, MA
March 2016 to August 2016
• Participated in Insourced marketing
• Attended various meetings to strategize
• Hosted parties within the community to show off products
• Expanded customer base through cold calling, networking, and relationship building. Cashier
FOX'S - Clothing/Shoes/Accessories-Orlando, FL
January 2015 to December 2015
• Worked the floor as a sales associate which lead to cashier and then onto manager
• Engaged with the customers from various parts of the world
• Closed expensive sales while overcoming language barrier Education
Bachelor of Arts in Criminal Justice with a Minor in Legal Studies University of Central Florida - Orlando, FL
September 2024 to Present
• Relevant Coursework: Law & the legal system
• Domestic violence & Systems Responses
• Juvenile Justice System
• Corrections & Penology
Associate's degree in Criminal Justice
Valencia College - Kissimmee, FL
January 2022 to April 2024
• Dean's List [ Fall/spring 2021-2023]
• Relevant Coursework: Criminology, International Politics and Public speaking Skills
• Problem solving (10+ years)
• Ms excel (5 years)
• Cash flow management (10+ years)
• Caregiving (10+ years)
• persuasiveness (10+ years)
• Inventory control (5 years)
• Schedule management (7 years)
• Team management (7 years)
• Detailing (10+ years)
• Organizational skills (10+ years)
• Revenue management (5 years)
• Computer skills (10+ years)
• Public speaking (5 years)
• Writing skills (10+ years)
• Analytical skills (5 years)
• Time management (10+ years)
• Administration (5 years)
• Legal terminology (3 years)
• Filing (3 years)
Languages
• English - Expert
• Spanish - Expert
• French - Intermediate
Certifications and Licenses
CPR/First Aid
Alzheimers/Dementia care
Driver's License
ServSafe
Additional Information
• Volunteered in the MS society walk event.
• Volunteered with the Union to help low income families
• Volunteered to assist voting registration
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