Customer Service Line Cook
Resume:
Tara Davis
Customer service/Support/ Collection advisor/Claims/ Line cook
Orlando, FL 32808
*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Claims Specialist
Sedgwick CMS Claims-Orlando, FL
March 2024 to October 2024
Intake claims, providing plan benefits.
Intake for STD and Long-term benefits. Also FMLA, WC And State benefit. Helping customers understand the process of filing claims. Working directly with Examiners to get approval or denial on claims. While providing a Tier 1 customer service experience.
Pharmacy Benefits Manager
CVS CAREMARK-Orlando, FL
July 2023 to January 2024
Pharmacy benefits manager. Mail order prescription and customer service support. Customer care representative for member services. Pharmacy tech assistance Credit and Collections Specialist
Concentrix-Lake Mary, FL
January 2021 to March 2023
Collection advisor
Out bound call for retention/ collection.
Apple credit card/Marcus credit card
Upsale Apple products and negotiate delinquent payment s. Line Cook/Prep Cook
Chick-fil-A-Orlando, FL
April 2019 to July 2020
Line cook position
Education
Associate's degree in Dental Assistant EFDA
SANFORD-BROWN ORLANDO - Orlando, FL
January 2010 to September 2012
Skills
• Banquet Experience (10+ years)
• Catering (10+ years)
• Cooking (10+ years)
• Food Safety (10+ years)
• Food Preparation (10+ years)
• Host/Hostess
• Kitchen Experience (10+ years)
• Restaurant Experience (10+ years)
• Meal Preparation (10+ years)
• E-commerce
• Dental Assisting
• Dentrix
• Eaglesoft
• Chairside Assisting
• Culinary Experience
• Microsoft Word
• Retail Sales
• Kitchen Management Experience
• Merchandising
• Marketing
• Management
• POS
• Upselling
• Busser
• Laundry
• Office Management
• Microsoft Powerpoint
• Negotiation
• Customer relationship management
• Technical support
• Cash register
• Cooking
• Hospitality
• Guest services
• Customer service
• Restaurant experience
• Typing
• Banking
• B2B sales
• Cash handling
• Windows
• Retail sales
• Leadership
• Microsoft Access
• Clerical experience
• Software troubleshooting
• Front desk
• HIPAA
• PeopleSoft
• Benefits Administration
• Dental Receptionist
Languages
• English - Fluent
Certifications and Licenses
ServSafe
Assessments
Attention to detail — Proficient
April 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
September 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Call center customer service — Proficient
October 2024
Demonstrating customer service skills in a call center setting Full results: Proficient
Retail customer service — Proficient
April 2023
Responding to customer situations in a retail setting Full results: Proficient
Food safety — Proficient
March 2024
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Verbal communication — Proficient
January 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Cooking skills: Basic food preparation — Proficient March 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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