Operations Manager Customer Service

Darrell E. Cody

**** **** **. **********, ***** *5402

214-***-**** / ***************@*****.***

Management / Electronic Engineering / Logistics / Training & Development

SUMMARY OF QUALIFICATIONS

A versatile, dependable professional with proven expertise in reducing overall manufacturing costs by implementing lean manufacturing processes, and motivating employees to excel and achieve goals through effective training and exceptional team building skills. Able to comprehend complex technical topics and specialized information, and perform work accurately and thoroughly. A self-starter known for poise and competence while maintaining a sense of direction under pressure, transcending cultural differences, and thriving in deadline-driven environments. Flexible and a fast learner able to adapt to changes in the workplace and deal with unexpected events through discipline, organization, knowledge and a personal drive to exceed yearly goals.

Key Strengths:

Technical Lead Manufacturing Engineering RF Engineering Operations Product Development Customer Service

Negotiations Strategic Planning Presentations Problem Solving Budgeting Management Financial Reporting Capital Planning

Leadership Skills Team Building Personnel Management Training & Development Recruiting / Staffing Policy & Procedures

Communication Analytical Skills Interpersonal Skills Organizational Skills Planning / Coordinating Quality Control Compliance

Testing complex RF/Digital black boxes OSHA Regulations Six Sigma Certified SAP Knowledge Active Security Clearance

PROFESSIONAL EXPERIENCE

Ametsa Packaging – Operations Manager Paris, Texas 2023 - Present

●Operations manager for a start-up of a specialty sugar packaging plant.

●Responsible for all aspects of manufacturing including P&L, planning, labor, and production.

●Responsible for the following KPI’s: Planning, Safety, Labor, Production, Training, and Quality.

●Verified plant was in compliance with SQF (Safe Quality Foods) at all times by conducting daily audits.

●Verified all packaging meets strict quality standards.

●Developed processes to reduce cost in planning, quality, safety, and production.

National Vision Inc. – Manager Finish Department Plano, Texas 2019 - 2023

●Manager for managing the finish department.

●Responsible for production efficiency for all mounters, shipping, and inspection.

●Familiar with running Foco vision inspection systems, MEI lens cutting machines.

●Responsible for training all mounters for proper techniques in reducing breakages due to chips, scratches, and damaged frames.

●Verified payroll for each employee on a daily basis.

●Created processes to help reduce overall costs.

Holman Distribution – Operations Manager Kimberly Clark Corporation, Paris, Texas 2017- 2019

●Operations manager for 3PL with 139 permanent and 106 temp employees.

●Responsible for weekly scheduling, cross training, and safety.

●Created database using Microsoft Access to maintain all records for audits.

●Created supervisor training database using Fred Pryor online training system.

●Responsible for maintaining weekly budget for Kimberly Clark.

Masonite Corporation – Weekend Shift Manager 2014- 2017

●Managed weekend shift operations for interior door manufacture plant.

●Reduced overtime by increasing productivity using lean manufacturing.

●Created team to handle all offsite discrepancies.

●Instituted new 5S project using visual display system reducing wrong construction in manufacturing new designs.

●Created new report system which automatically sends daily labor and productivity data.

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Angelica Corporation – Plant Manager 2012- 2014

●Managed day to day operations for industrial laundry service with 120 employees and 75 customers.

●Verified schedules and costs were within budget.

●Managed new customer installs.

●Excellent communication skills while working with employees on parole/probation.

●Redesigned plant layout to increase efficiency which resulted in reducing all part time employees working second shift.

●Created new databases using Microsoft Access to help maintain productivity charts for manufacturing.

L3 Communications – Manager Test engineering 1987- 2012

Testing / Reports / Lean Manufacturing / Six Sigma / Technology

●Prepared Test Procedures for First Article Evaluations for both Digital and RF Systems. Verified systems were being tested within specifications and ready for manufacturing.

●Team lead on numerous cost cutting projects for Manufacturing Tests.

●Required all manufacturing employees earned their six sigma specialist certifications.

●Thorough knowledge working various types of test equipment including spectrum analyzer’s, network analyzers, oscilloscopes, multi- meters, power meters, VXI Test platforms, and noise figure meters.

●Able to troubleshoot complex digital and RF designs down to component level.

●Played a significant role in reducing overall costs by $7M ($2M more than senior management requested) by moving specialized engineers to areas to provide a quicker response, holding employees accountable for quality, and planning effective changes

●Played a key role in company investing $75K in new equipment to manufacture all fiber-optic cables in house that reduced the $1M+ yearly cost of outsourcing to various vendors.

Customer Service / Problem Solving

●Communicated daily with military officials to help determine problem issues were resolved in a timely manner.

●Negotiated time charges on repair and return items with customers.

●Traveled offsite to troubleshoot vendor issues with various products.

Detail Mastery & Organization

●Managed all aspects of day-to-day operations in a Manufacturing Test Environment for L3 Communications.

●Involved in hiring and terminating employees.

●Involved in various projects to encourage employee retention.

●Focused on details and used organizational skills consistently.

●Completed yearly evaluations for all employees and determined merit / promotions.

EDUCATION

National Education Center – National Institute of Technology Campus

Associates Degree in Applied Science 1986

Awards: Received top 100 employees award for 3 years (1993, 2003, 2004) Received top star awards for company sponsored fund raising events Received numerous achievement awards throughout career

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