Customer Service Senior Accountant

Yolanda Richardson

Hollister, NC *****

************@*****.***

+1-252-***-****

Authorized to work in the US for any employer

Work Experience

Senior Accountant

Continuum - Henderson, NC

January 2019 to Present

I take escalation calls on supervisor line, I assist other CSR representatives, order meds for members, take pharmacy management calls for rejecting medication claims and help process through members insurance. Also document each calls and others

Senior Accountant

Conduent - Henderson, NC

November 2018 to December 2018

Assistant representative/ senior team lead

Customer Service Representative

ACS - Henderson, NC

February 2011 to November 2018

Customer service representative doing refill orders, looking at rejected claims advising members what’s has to be done for the claim to process through the insurance, file grievances, check for prior authorization on file for medication, reach out to members and others Education

High school diploma or GED in NA

Northwest High School - Littleton, NC

Skills

• Typing, Microsoft words, database, internet, documents and others

• Accounting

• Documentation review

• Microsoft Word

• Customer service

• AS400