Housekeeping Supervisor Customer Service

PB Pamela Burleson

Alpharetta, GA ***** ****************@*****.***

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PROFESSIONAL

SUMMARY

Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Highly- qualified Housekeeping Supervisor offering Number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS Staff Training

Room Turnover

Inventory Restocking

Guest Relations

Invoice Processing

Dusting Furniture

Daily Facility Operations

Stocking Bathrooms

Chemical Cleaners

Customer Service

Quality Improvement

Daily Progress Reports

Vacuuming and Sweeping

Cleaning and Sanitation

Microsoft Office

Cleaning Bathrooms

Folding Clean Laundry

Linens and Toiletries

Team Performance Management

Hotel Reservations

Inspect Work

Word Processing

Room Occupancy Maintenance

WORK HISTORY HOUSEKEEPING SUPERVISOR 02/2023 to CURRENT Fti Taskforce North Carolina

Trained and mentored all new personnel to maximize quality of service and performance.

Managed laundry sorting, washing, drying, and ironing. Monitored staff performance and provided feedback to drive productivity. Completed schedules, shift reports, and other business documentation. HOUSEKEEPING SUPERVISOR 03/2022 to 11/2023

Caver Hotel Group Atlanta Ga

Trained and mentored all new personnel to maximize quality of service and performance.

Managed laundry sorting, washing, drying, and ironing. Monitored staff performance and provided feedback to drive productivity. Completed schedules, shift reports, and other business documentation. HOUSEKEEPER 03/2023 to 10/2023

Cleaning Staffing Solutions Atlanta Ga

Hang, cleaned and rehung draperies to maintain freshness. Ran special errands, including retrieving dry cleaning and making requested purchases.

Sorted, laundered and put away various laundry items. Changed bed linens and collected soiled linens for cleaning. Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

HOUSEKEEPING SUPERVISOR 08/2022 to 02/2023

Ths Taskforce North, SC

Trained and mentored all new personnel to maximize quality of service and performance.

Managed laundry sorting, washing, drying, and ironing. HOUSEKEEPING ATTENDANT 06/2014 to 12/2022

Hyatt Regency Of Atlanta Atlanta Ga

Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Engaged with guests on room requirements and amenities to promote overall satisfaction.

EDUCATION Hephzibah High School, Hephzibah, GA 05/1993 General studies

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