Customer Service Security Guard
Resume:
ALYSSA SMITH
*************@******.***
Objective:
Motivated and personable individual seeking a serving position where my strong communication skills, experience in providing excellent customer service, and ability to handle high-pressure situations can contribute to a positive dining experience. Dedicated to delivering exceptional service, enhancing guest satisfaction, and supporting team success in a fast-paced restaurant environment.
EXPERIENCE
FEBRUARY 2022 – AUGUST 2023
LIFEGUARD, SEAWORLD PARKS & ENTERTAINMENT
As a lifeguard at SeaWorld Parks and Entertainment, my responsibilities included:
Enforcing Rules and Regulations
Providing Emergency Assistance
Assisting Guests
Collaborating with Team Members
Adhering to Policies and Procedures
Participating in Training Programs
NOVEMBER 2023 – CURRENT
SECURITY GUARD, SENTRY EVENT SERVICES
As a security guard for Sentry Event Services, my responsibilities included:
Conflict Resolution
Emergency Response
Customer Service
Communication
Patrol and Surveillance
Crowd Control
EDUCATION
GRADUATED
HIGH SCHOOL DIPLOMA, THOMAS JEFFERSON HIGH SCHOOL
I graduated high school with a 5.4 GPA and many extracurriculars. I was part of the golf (Team Captain), swimming, wrestling (Team Captain), and tennis (Team captain) teams. I was involved with the following clubs and honors societies: NHS, NEHS, NAHS, NTHS, Cosmetology, SGA, HBCU, NAPS, Key Club and won Most Spirited in high school as well.
SOPHMORE
ASSOCIATE DEGREE, TALLAHASSEE COMMUNITY COLLEGE
I currently have a 4.0 GPA as a full-time student pursuing a degree in criminology.
SKILLS
Leadership Abilities
Problem-Solving Skills
Communication Skills
Emergency Response Skills/ Water Safety Knowledge
Teamwork and Collaboration
Adaptability/ Attention to Detail
Patience and Empathy/ Child Interaction
ACTIVITIES
Volunteered with special needs children during hippotherapy horseback riding sessions, demonstrating empathy, patience, and the ability to handle diverse needs—skills that translate well into providing exceptional service to a variety of guests.
Leadership roles in NHS, NAHS, NEHS, and SGA involved organizing events, facilitating teamwork, and mentoring peers, showcasing strong organizational and communication skills essential for a dynamic restaurant environment.
Certified in Lifeguarding (American Red Cross), CPR, and First Aid (American Heart Association), ensuring a strong focus on safety and the ability to remain calm and effective in emergency situations.
Security Guard License (Class D) and BoatUS Foundation course certification reflect a commitment to maintaining a safe and orderly environment, beneficial for managing high-pressure situations in a busy dining setting.
Contact this candidate