Case Manager Management

Blanca Angelica Valdez

Cabello

Case Manager

*************@*****.*** • 619-***-****

www.linkedin.com/in/blanca-angelica-valdez-

c-947557190• San Diego, CA.92115

Empathetic and solution-oriented professional with progressive experience in supporting migrants and refugees through complex transitions. Adept at coordinating comprehensive services to ensure the well-being of recently arrived individuals in shelter facilities. Excel at directing essential services, from arrival logistics to family reunifications, with a keen eye for legal compliance and documentation. Capable of managing intake procedures, immigration processes, and logistical arrangements. Skilled in developing tailored service plans and fostering community integration through educational and financial empowerment initiatives. Known for enhancing client autonomy and promoting self-sufficiency by facilitating access to essential resources and services.

Areas of Expertise

• Strategic Planning

• Process Improvement

• Immigration Procedures

• Community Resources Navigation

• Team Building & Leadership

• Case Management

• Client Advocacy

• Immigration Procedures

• Relationship Building

• Resource Coordination

• Regulatory Compliance

• Project/Program Management

• Community Engagement

• Client Needs Assessment

• Cross-functional Collaboration

Professional Experience

Favorites Healthcare Staffing, Chicago, IL.

Case Manager, Migrants Refugee Services

2023 — Present

Coordinate and manage comprehensive support services for recently arrived migrants and refugees to ensure their well- being in shelter facilities. Organize initial arrival logistics, such as intake procedures, medical appointments, and potential family reunifications. Confirm legal status by reviewing documents and oversee timely immigration procedures, including fingerprint registration and biometric appointments. Key Contributions:

● Enhanced client assistance by pinpointing tailored educational and financial opportunities, promoting integration and self- sufficiency.

● Graduated over 30 migrants from a culinary program and optimized employment prospects and self-reliance.

● Facilitated access to banking services for migrants without Social Security Numbers, adhering to legal requirements.

● Sourced English language classes for non-native speakers and contributed to community integration and personal growth.

Catholic Charities, San Diego, CA. 92115

Case Manager, Refugee Services

2022 — 2023

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Evaluated and addressed needs of refugees for successful integration into the community. Coordinated initial arrival logistics, including paperwork, sponsor communication, and transportation. Managed comprehensive case files and maintained progress notes and records for effective tracking and follow-up. Facilitated travel and housing arrangements for seamless transition to new environments. Developed tailored service plans for each individual, exhibiting a commitment to personalized care.

Key Contributions:

● Empowered refugees to connect with local education, work, and volunteer opportunities, promoting community engagement and self-reliance.

● Guaranteed completion of the Housing and Material Needs checklist for each case before the client's arrival.

● Streamlined processing of travel arrangements and oversaw all necessary bookings for flights or buses.

● Aided clients in recovering and finalizing vital immigration paperwork, facilitating protection of legal status.

● Attained and maintained precise current records through regular data entry and record-keeping. TSM/Xator Corp and Aperture Solutions, San Diego, CA. & Pomona, CA

Youth Care Worker

2021 — 2021

Assisted minors in transitioning smoothly between activities and locations within San Diego Convention Center. Enforced regulations established by government agencies and state mandates through constant supervision. Organized and led activities and events to engage and support youth under care. Managed staff performance and cultivated a supportive environment for children as Team Lead at Aperture Solutions. Key Contributions:

● Achieved safety and well-being by overseeing unaccompanied children at a 24-hour facility.

● Guided teenagers towards academic growth to motivate to pursue at least associate degree.

● Improved communication abilities and promoted cultural assimilation by educating youth in English and American Sign Language (ASL).

● Cultivated passion for community involvement among adolescents, instilling dedication to giving back and aiding their localities.

The Salvation Army, San Diego, CA

Resident Assistant

2016 — 2021

Facilitated access to essential services for Safehouse residents, including financial assistance, healthcare, housing, and educational opportunities. Delivered tailored victim services to meet individual resident needs. Managed detailed case records and logs in strict compliance with HIPAA regulation. Coordinated with external agencies to secure resources and support for residents.

Key Contributions:

● Developed and implemented resident assistance programs and workshops.

● Attained two college graduations by enabling residents to pursue higher education.

● Enhanced transition to self-sufficiency by assisting residents in securing stable housing. Additional Experience

Case Manager, Father Joe’s, San Diego, CA

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Education & Credentials

Certificate in Spanish

Grossmont College - El Cajon, CA

CPR / First Aid Certification

IT Support Certification - In Progress

Calbright College - Calbright College.org

Note: Two more classes needed to obtain AA degree. Languages

English: Fluent

Spanish: Fluent

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