General Manager Customer Service

Latishia Voss

Very dedicated, hard working, and responsible woman

Simsboro, LA

#ready to grow with your company

#eager to start and learn your company's do and donts Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Car Detailer

self employeed-Arcadia, LA

January 2019 to Present

Owner, worker

General Manager (GM)

Burger King-Hereford, TX

June 2001 to Present

I have been working with this company for many years... I enjoy my job. Just ready to experience something new and grow with another company as I done with this one currently Caregiver/Personal Assistant

self employeed-Simsboro, LA

January 2008 to December 2019

Lived with and cared for my elderly grandmother 24/7 round the clock! Owner/Opera

Voss Catering-Simsboro, LA

January 2001 to December 2015

I catered to all occasions and made plenty of references.. I am from Louisiana so I have southern draw... I love talking to people make people happy and smile... I made very true friends while in my own business.. then reason I closed the business was because I relocated to Texas then and started at bottom of the business as cashier at Burger King ... With in 2 years I've now become RGM and relocated stores... I'm very dedicated to my work . And I'm very smart and easily trained Please allow me to grow within ur company. I'm also friends with Delia Tovar

Education

Bachelor's degree in Business

Strayer University-Global Region - Washington, DC

May 2020 to Present

High school diploma in Computer science

Simsbury High School - Simsboro, LA

May 2001 to August 2006

Associate in Computer science

Louisiana vocational school - Simsboro, LA

August 1995 to May 2001

Bachelor's degree in Business Administration

Skills

• Microsoft Word

• Microsoft Office

• JavaScript

• MySQL

• Python

• Spanish

• Microsoft Outlook

• Java

• HTML5

• Microsoft SQL Server

• XML

• CSS

• Retail sales

• Sales

• Retail management

• Human resources

• Front desk

• eClinicalWorks

• Customer service

• Accounting software

• Accounting

• English

• Cashiering

• Multilingual

• Business development

• Hotel experience

• Budgeting

• Asset management

• Outside sales

• Sales management

• CRM software

• Communication skills

• Team management

• Microsoft Excel

• Home care

• Guest services

• Heavy lifting

• Computer science

• Teaching

• Microsoft Powerpoint

• Administrative experience

• Web services

• Quality control

• Restaurant experience

• Restaurant management

• Leadership

• Office manager experience

• Schedule management

• Computer operation

• Software development

• Typing

• Store management

• Financial planning

• Inventory control

• Management

• Supervising experience

• Organizational skills

• Schedule management

• Budgeting

• Typing

• Supervising experience

• Leadership

• CRM software

• Childcare

• Outside sales

• Front desk

• Human resources

• Store management

• Hotel experience

• Retail sales

• Sales

• Customer service

• Cash register

• Heavy lifting

• Guest services

• Accounting software

• Office management

• Financial planning

• JavaScript

• Quality control

• Java

• Computer science

• Microsoft SQL Server

• Asset management

• Payroll

• Web services

• Cash handling

• Team management

• Restaurant experience

• Sales management

• Business development

Languages

• English - Expert

• Spanish - Intermediate

Links

http://STRAYER.EDU

https://www.jobcase.com/community/feed?

conserve_vertical_space=1&pinned_convo_id=d65726dd-61a5-4b2f-a3ef- fed2cccc1f46&_esk=1ggXrC5k0f9l1Rcu6IHcm_he&odin=hV-4OQXtJaDznHx8i6k0WFRt&utm_campaign=3fb0bfaca60274 Awards

Most improved store 02/2020

February 2020

My store was rewarded most improved location. When I arrived as RGM IN SEPT 2019 the store was on verge of closure Today we are now tripling weekly numbers and very successful location And this is only 9 months I have saved this location from closure Certifications and Licenses

ServSafe

Food Handler Certification

CNA

TABC Certified

Bartender License

Assessments

General manager (hospitality) — Completed

June 2020

Solving group scheduling problems and reading and interpreting P&L statements Full results: Completed

Sales skills — Completed

January 2022

Influencing and negotiating with customers

Full results: Completed

Customer service — Proficient

April 2022

Identifying and resolving common customer issues

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Completed January 2022

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed

Analyzing data — Proficient

April 2022

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Retail customer service — Proficient

January 2022

Responding to customer situations in a retail setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have amazing voice and an enjoyable tone when i speak on the phone. i love feeling my energy and making the person on the other end satisfied for calling in with whatever situation it is i am able to figure it out. i love helping people and figuring out things

Contact this candidate