Assistant Manager Vice President
Resume:
Norma J. Hernandez
970-***-**** Cell
Loveland Colo, 80537 ***************@*****.***
Professional Profile
Manager with 8 years of experience who understands the responsibilities of leading an effective team.
●Examining sales and staffing projections
●Payroll analysis
●Hiring manager
●SERV-Safe Certified (April 2013 – 2018)
●Cash handling and deposit preparation
●Understanding of opening and closing procedures
Professional Accomplishments
Leadership
●Led of a crew of an average of 12 employees through opening and closing the store
●Problem solved with crew members by breaking down procedures in a professional manner
●Acted as general hiring manager, from accepting applications through interview process
●Recognized by corporate office for productivity and leadership abilities in a store audit
Understanding of Accounting Processes
●Up-to-date training on POS data systems
●Balanced cash drawers, prepared previous day’s deposit and recorded transactions
●Analyzed sales reports to determine ideal labor as directed by corporate vice president
●Performed inventory checks and verified supply stock three times daily
Customer Service
●Secret Shopper scores were 90% and above for previous 3 years
●Emphasized the importance of store presentation
●Held pre-shift briefings with employees to review expectations for the day, adjusting staffing as needed
Work History
AM1 Assistant Manager
Nomar Inc. (Burger King), Greeley, CO
April 2013 to Current
Assistant Manager
Dairy Queen, Greeley, CO
October 2005 to October 2012
Education
GED
Bueno HEP Program (AIMS), Greeley, CO
May 1990
References
References are available upon request.
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