Customer Service Front End

ANNE M. ARNOLD

Phone: 507-***-****

Email: ****-***@*******.***

Work Status – US Citizen

Objective:

To secure a permanent full time position utilizing my skill sets within a growth oriented business environment specializing in Insurance Verification.

Work Experience:

Tom Thumb Plano, TX June 2015 to Present

Customer Service Supervisor

•Supervise and manage a team consisting of front end cashiers and courtesy clerks in their required job duties.

•Responsible for customer service desk duties including audits of cash drawers and contents of the store safe.

•Handling customer requests including sales of vehicle tags, money orders, Western Union receipts and Texas lottery items.

•Assisting front end personnel as needed including customer check out, handling all monetary transactions and providing guidance to the team as needed.

Butcher Sales

•Responsible for customer orders, responding to any specific customer requests and providing exemplary service within the store’s meat and seafood market area

•Maintaining both the meat and seafood cases to ensure a full selection within the highest standards

LifePath Systems McKinney, TX May 2021-February 2023

Insurance Verification Specialist

Insurance benefit determination for both mental health and substance abuse programs

Verification of Medicaid, Medicare and commercial Insurance benefits

Prepare and maintain patient appointment scheduling program

Monitor the monthly BECA Report

Initiated patient authorization of benefits prior to treatment scheduling

A-Line Staffing Plano, TX November 2020 to April 2021

Benefits Verification Specialist

Created benefit profiles of patients for purpose of insurance verification

Created and triaged prescriptions for patients

Proactive communication to medical professionals regarding patient information

Medical Practice Solutions Richardson, TX Sept. 2015 to Nov. 2018

Insurance Benefit Verification Specialist

Contacted insurance companies to ensure that patient’s health care benefits cover the required procedures.

Obtain insurance authorizations for procedures requiring prior authorizations.

Accurate data entry of patient’s benefit information to HER system as required.

Processing of claims either electronically or hard copy within filing requirements.

Benefit verification including Medicare within network guidelines

Completed daily work queues within required performance metrics.

Performed other duties such as filing, scanning, copying, faxing.

Leo Hoffmann Center St. Peter, MN Feb. 2013 to Aug., 2014

Benefits Specialist

Responsible for assisting with the administration of all benefits and retirement programs, including COBRA, medical, dental, vision, life insurance, short- and long-term disability, and 401(k) plan.

Responsible for new-hire paperwork and orientation.

Performed quality checks on benefits and related data.

Performed insurance verification of new inpatient residents and outpatient clients.

Processed monthly insurance billing for current residents and outpatient clients.

Other Skills/Knowledge

Ability to both learn and adapt within a fast paced environment, detail oriented with ability to multi task individually or within a team setting, exemplary communication skills both oral and written, maintaining a positive, goal oriented attitude to ensure success.

Proficient in medical terminology, HIPAA regulations including related healthcare ethics, Advanced, USMON, offices skills including 10 key touch, MS Office – Word, Excel, Outlook.

References Available on request

Contact this candidate