Project Management Application Support
Resume:
BRETT MACKINGA
San Vicente Road, San Diego, CA **065
*****.********@*****.***
PROFESSIONAL SUMMARY:
Dedicated and accomplished IT professional with over three and a half decades of extensive experience spanning various domains including system administration, project management, and technical training. Proven track record of delivering exceptional support and leading successful projects in diverse environments. Skilled in UNIX/Linux systems, application support, documentation systems, and project management methodologies. Proficient in technologies such as Red Hat Linux, Solaris, HP-UX, AIX, Oracle, AWS. Adept at implementing innovative solutions to improve efficiency, minimize downtime, and enhance organizational performance. Seeking opportunities to leverage expertise and drive impactful results in a dynamic and challenging role.
EMPLOYMENT HISTORY:
May 2018- May 2024 General Atomics - San Diego, California (Full Time)
Senior Application Support
Demonstrated expertise in LDAP, clustering, Jenkins, Venifi, Tenable, SVN, Oracle, Red Hat Linux, and Windows 2019.
Supported Windchill Application Upgrades, Patching, and Refreshes on a daily basis.
Created procedures for upgrading Windchill 11.1 to 12.0, ensuring smooth transitions and minimal downtime.
Developed upgrade procedures for Solidworks and Creo workers, facilitating seamless migrations from 2019 to 2021 and subsequently to 2023.
Designed and implemented a Wiki-based Documentation System, enhancing knowledge sharing and accessibility within the organization.
Jul 2016 – May 2018 CUBIC CORPORATION - San Diego, California (Contract)
Senior UNIX/Linux Engineer
Provided Tier 3 support for over 120 Unix systems in a global environment, including Redhat Linux, Ubuntu Linux, Solaris, and Tru64.
Redesigned Linux and Unix landscape, facilitating the decommissioning of servers to an off-site data center.
Re-implemented Redhat Satellite 5.7 Patching server, ensuring efficient system maintenance and updates.
Re-implemented the SolarWinds/Orion Monitoring system for enhanced network monitoring and Data Center Mapping capabilities.
Managed critical infrastructure components including DNS (BIND), Sendmail, SFTP, Samba, Apache, and Oracle.
Led the migration of over 100 servers to a third-party provider, ensuring smooth transitions and minimal downtime.
Migrated Physical Tru64 (UNIX) hosts to an emulated platform and eventually decommissioned 20 servers.
Designed and implemented a Wiki-based Documentation System, improving knowledge sharing and accessibility within the organization.
2014 - 2015 GENOPTIX (A Novartis Company) - Carlsbad, California (Contract)
Web Administrator III
Provided Tier 3 support for Redhat Linux web hosts, ensuring high availability and performance.
Led the redevelopment of the corporate website, including the migration to Drupal for improved functionality and user experience.
Managed the migration of website hosting to Novartis corporate office, ensuring seamless transition.
Enhanced website functionality by adding and removing data fields, updating display templates, and improving search facilities.
Conducted security reviews to ensure compliance with industry standards and company policies.
Provided end-user training to ensure smooth adoption of new systems and processes.
Designed and implemented a Wiki-based Documentation System, enhancing knowledge sharing within the organization.
1998 - 2014 CITEC – Queensland Government Computing Center
Brisbane, Australia (Full Time)
UNIX System Administrator (12 yrs), IT Project Manager (3 yrs)
Provided Tier 3 support for Redhat Linux and Clustered UNIX Production Systems on a 24/7 on-call basis, ensuring high availability and performance.
Supported Oracle databases for SAP applications, ensuring smooth operation and data integrity.
Managed IT services for 3-4 locations in South-East Queensland, coordinating support and maintenance activities.
Worked under the ITIL framework and ISO 9001 Quality Management System certification, adhering to industry best practices.
Led Change and Incident Management procedures, ensuring timely resolution of issues and minimal disruption to operations.
Specialized in HP-UX (11.00, 11.11, 11.23, 11.31), AIX (5-7), Solaris (8/9), CentOS/Redhat (5,6,7) systems.
Headed a project to create the CITEC Toolset, utilizing custom Shell and Perl scripts combined with open-source tools compiled on various architectures (RISC, Itanium, i*86).
Provided web hosting services and supported various applications for Queensland Government Departments and industries including power, media, mining, banking, and waste management.
Designed and implemented a Wiki-based Documentation System, enhancing knowledge sharing and accessibility within the organization.
1997 - 1998 BDO KENDALLS - Brisbane, Australia (Contract)
Project Manager/Systems Architect
Developed systems and procedures for the IT project management department, resulting in improved efficiency and project delivery timelines.
Designed and implemented an office network consisting of 150+ workstations and servers, ensuring seamless connectivity and optimal performance.
Collaborated with cross-functional teams to assess business requirements and develop customized solutions to meet organizational needs.
1996 – 1997 RICHMOND VALLY SHIRE COUNCIL (Full Time)
Casino, New South Wales, Australia
Senior Computer Operator
Implementation of Windows NT LAN, Set up Remote Access system, Monitor and maintain NT LAN and HP 3000 Mid-frame computer
1995 LISMORE SKILL CENTRE - Lismore,
New South Wales, Australia (Full Time)
Training and Development Officer
Analyzed, designed, developed, and implemented a Software Audit/Assets Database, improving tracking and management of software assets and licenses.
Collaborated with stakeholders to gather requirements, define project scope, and develop customized solutions to meet business needs.
Designed and delivered training programs for business and computing subjects, ensuring that end-users were proficient in utilizing software applications and database systems effectively.
Developed and delivered training programs on various business and computing subjects, including software applications, database management and Bookkeeping.
Designed instructional materials, presentations, and hands-on exercises to engage learners and facilitate effective learning experiences.
Evaluated training program effectiveness through assessments and feedback mechanisms, making continuous improvements to optimize learning outcomes.
1992- 1994 CASINO SKILLSHARE
Casino, New South Wales, Australia (Contract)
Project Manager/Trainer/ System Administrator
Developed tenders for funding of training programs, demonstrating strong writing and presentation skills to secure funding from various sources.
Managed the entire tender process, from initial proposal development to submission and evaluation, ensuring compliance with all requirements and deadlines.
Built, supplied, and installed computing systems for clients, overseeing all aspects of system configuration, deployment, and integration.
Provided ongoing support and maintenance to clients, troubleshooting issues and implementing system enhancements as needed.
1991- 1992 TROPIKIST PLANTATIONS – Mullumbimby Australia (Full time)
Office and Payroll Manager
Analyzed existing accounting and payroll systems to identify opportunities for improvement
1988- 1990 DRUCKER SOUND DESIGN CORPORATION - Newbury Park, CA (Full time)
General Manager
Manage all operations of the organization, including administrative tasks, coordination of meetings, and communication with board members.
Serve as a senior member of the marketing team, contributing strategic insights and supporting marketing initiatives to enhance brand awareness and drive sales.
Analyzed, re-engineered, and computerized all processes for administration, manufacturing, warehousing, shipping, and receiving, resulting in improved efficiency and cost savings.
Installed and implemented computerized accounting systems, ensuring accurate financial reporting and streamlined financial management processes.
1987- 1989 GUL INDUSTRIES CORPORATION -
Calabasas, California (Full Time)
Operations Manager
Manage all administration of the organization, overseeing office operations, personnel management, and procurement activities.
Analyzed and re-engineered all processes for administration, manufacturing, shipping, receiving, and warehousing, resulting in improved efficiency and cost savings.
Installed and implemented computerized accounting systems, streamlining financial management processes and ensuring accurate reporting.
Collaborated with cross-functional teams to assess business needs and develop customized solutions to optimize workflow and productivity.
Provided leadership and guidance to administrative staff, fostering a culture of continuous improvement and accountability.
Led process improvement initiatives across multiple departments, identifying areas for optimization and implementing solutions to enhance efficiency and effectiveness.
Conducted thorough analysis of existing processes for administration, manufacturing, shipping, receiving, and warehousing, identifying bottlenecks and inefficiencies.
Worked closely with stakeholders to develop and implement new processes, procedures, and systems to streamline operations and improve productivity.
Provided training and support to staff on new systems and processes, ensuring successful adoption and implementation.
EDUCATION:
Associate Degree in Business (Computing)
Graduated September 2003
Southern Cross University
Lismore, New South Wales Australia
Registered Project Manager, Level 5 (RegPM)
Completed April 2002
Project Management Accreditation Program
Brisbane, Australia
Diploma of Project Management
Graduated April 2002
Global Institute for Learning and Development
Brisbane, Queensland Australia
Category III Train the Trainer
Completed 1995
Trainer Accreditation
Lismore, New South Wales, Australia
Online Technical Courses:
Datastack Cassandra Database Design and Database Administration
Cisco Networking Concepts
ITIL Modules
AWS
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