Customer Service Certified Medical
Resume:
Customer Service
Boarding Procedures
Communication
Problem Solving
Attention to Detail
Time Management
Team Collaboration
Conflict Resolution
Computer Proficiency
Crisis Management
Multitasking
Conflict Detection
MONIQUE HOUSE
6573 Center St, New Orleans,
LA 70124
***************@*****.***
SKILLS
CONTACT
PROFESSIONAL SUMMARY
Dedicated and certified Medical Aesthetician with a passion for enhancing the natural beauty of clients while ensuring their comfort and safety. Adept at providing a wide range of advanced skin care treatments, from facial therapies to laser procedures. Committed to staying up-to-date with the latest industry trends and continuously improving skills to deliver exceptional results. Known for excellent client rapport, professionalism, and a strong commitment to ethical and hygienic practices.
PROFESSIONAL EXPERIENCE:
Greet and assist passengers during the check-in process, ensuring compliance with all necessary travel requirements. Handle ticketing, reservations, and baggage inquiries, ensuring accurate and timely assistance.
Demonstrate knowledge of airline policies and procedures to provide efficient services to customers.
Check-In Agent
May 2023 - Current
British Airways, Kenner, Louisiana
Assist wheelchair-bound passengers with boarding and debarking flights, ensuring their comfort and safety. Provide exceptional customer service by addressing passenger inquiries and concerns with empathy and professionalism. Collaborate with the airline's staff to ensure smooth and efficient operations.
Wheelchair Assistant
May 2022 - Current
Bag INC, Kenner, Louisiana
Provided high-quality aesthetic services, including facials, body treatments, and waxing.
Assigned duties and supervised a team of aestheticians, ensuring exceptional service delivery.
Collaborated with clients to develop personalized treatment plans, addressing their specific skincare concerns. Promoted and sold skincare products to clients, achieving individual and team sales targets.
Lead Aesthetician
May 2022 - December 2023
Four Seasons Hotel, New Orleans, Louisiana
EDUCATION
Aveda Institute - 2001
Associates Degree- Delgado
Community College -1991
Worked closely with medical professionals to provide advanced skincare treatments, such as chemical peels and laser therapy.
Conducted thorough skin analyses and developed customized treatment plans. Assisted in pre- and post-operative care for patients undergoing cosmetic procedures. Medical Aesthetician
July 2020 - May 2022
Elevate by Ochsner, New Orleans, Louisiana
Delivered a wide range of spa treatments, including facials, massages, and body wraps. Educated clients about proper skincare routines and recommended homecare products to maintain results.
Maintained a clean and organized treatment room, ensuring a relaxing and sanitary environment. Aesthetician
July 2018 - January 2020
Woodhouse Spa, New Orleans, Louisiana
Provided luxurious spa services, including facials, body treatments, and waxing, to high-end clientele.
Managed a diverse client base, adapting treatments to individual needs and skin types. Conducted consultations to assess clients' goals, concerns, and medical histories. Collaborated with a team of aestheticians to ensure consistent service excellence. Aesthetician
July 2008 - June 2018
The Ritz Carlton, New Orleans, Louisiana
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