Information Technology Security Clearance

Clearance

Secret Security Clearance

Certification

CompTIA Security+

Education

Frostburg State University Graduated

B.SC Degree in Information Technology & Minor in Fine Art (Photography)

University of Maryland University College (UMUC) Graduated

Master’s Degree in Information Technology, Specialization in Software Engineering

Liberty University Expected to graduate in 2025 (Online classes)

Ph.D. Degree in Communication, Specialization in Strategic Communication

Computer Skills

Operating Systems: Windows, Mac, Linux, Android, IOS

VPN: Cisco AnyConnect, Zscaler private access (ZPA)

Ticketing Services: Service Now, JIRA

MDM: AirWatch, Intune, BlackBerry Unified Endpoint Management (BEM)

Intune: Group Policy Management, Security and Compliance, Documentation and Training

BEM: Security and Compliance, Documentation and Training

Programming language: HTML, CSS, PHP, XML, and Java

Web technology: Tomcat, HTTP, REST API

Directory: Active Directory, SCCM, Azure Entra ID, Windows Autopilot

Database: MySQL Database/ Oracle Database

Type 1 Hypervisors: VMware ESXi, Microsoft Hyper-V, Proxmox

Type 2 Hypervisors: VMware Workstation, Oracle VirtualBox

Virtual Machine Management: Creation, configuration, and management of virtual machines (VMs)

Servers: Windows Server 2012 R2, Windows Server 2016

Networking in Virtualization: Virtual switches, VLANs, and network configuration for VMs

Network Hardware: Cisco Routers and Switches, Juniper Networks, Fortinet Firewalls

Network Security: Firewalls, VPNs, IDS/IPS, Network Access Control (NAC)

Extras: Microsoft offices (Words, Excel, Project, PowerPoint) and Adobe (Dreamweaver, Photoshop, Illustrator, Premiere Pro, After Effects, and Lightroom.)

Information Technology Projects

PHP Programming -- In this project, my task was to combine PHP, HTML, and MySQL databases together to create an IT help desk ticket website with the help of adding CSS I was able to make the webpage look nice. But the goal was to have a user could create a ticket with their specific issue that would be exported to a database. The database would provide the ticket to me where I can manipulate the tickets by category or delete them if necessary.

SQL Database –In this project, I had 7 different database tables, and I had to create queries for each while providing the input form queries. These queries had to range from basic commands to more complex commands. I developed input forms to facilitate user interaction with these queries, ensuring a user-friendly interface for data manipulation. The queries I created spanned from simple SELECT and INSERT statements to more intricate JOIN operations and subqueries, demonstrating a comprehensive understanding of SQL. Building upon this foundation, I implemented CRUD (Create, Read, Update, Delete) operations to establish a robust connection between my SQL database and PHP backend. This integration allowed for dynamic data management, enabling users to interact with the database seamlessly through the application interface. To enhance the project's functionality, I developed an API-driven application that facilitated real-time data exchange between the front-end and the database. This API implementation allowed for more efficient data handling and updates. A key feature of the application was its user management system. I implemented secure user authentication and authorization mechanisms, allowing new users to register and existing users to log in safely. The system securely stored user credentials in the database, employing industry-standard encryption techniques for passwords to ensure data protection.

Network Implementation – I created many networks in the VMware workstation with multiple nodes on multiple subnets. The center of the network at a server running Windows 2016. Attached were a Linux FTP server and several workstations. For this network, DHCP scopes, custom firewall permissions, IP addresses, and network sharing were all configured for this project through VMware. Created a domain and added both Windows Server 2016 and RHEL (Red Hat Enterprise Linux) as well as configured and added group policies.

Android Development – In this personal project, my goal is to create an application that will track the user's phone and share the location with friends. Within the project, I had to combine Java, PHP, HTML, MySQL, Mapbox API, and a little Kotlin. With those web technology, I created a REST API in order to communicate between the android application and the database. The next thing that was added was a profile so that each individual user will have their own entity. So far, the app is running and some friends are using it. I plan on fixing bugs and updating the app.

Azure Deployment – Within this project, I created an Azure account then used Azure Virtual Machines to establish a flexible server environment capable of handling varying levels of traffic. Within security and control traffic flow, networking resources such as virtual networks and network security groups were set up. The web application was deployed using Azure App Service, which allowed for automatic scaling in response to traffic demands. For data storage, an Azure SQL Database was configured to ensure high availability and optimal performance. Azure Security Center was employed to monitor potential threats and implement best practices like encryption and identity management through Azure Entra Id (Active Directory). As part of the identity management strategy, I added computers to Azure AD, enabling centralized management and enhanced security for the organization's devices Azure Security Center was employed to monitor potential threats and implement best practices like encryption and identity management through Azure Active Directory. To maintain performance and optimize resource usage, Azure Monitor was integrated into the project for tracking application performance, while cost management tools were utilized to monitor spending effectively. Use device enrollment to add windows 10 machine to windows autopilot devices then used Deployment profiles to reimage windows computer and add the device to Azure AD. The goal of this project was to present how businesses can leverage Azure's comprehensive suite of services to deploy robust, scalable, and secure web applications.

Experience

CRI Solutions/Department of State October 2022 – Present

Quality Control Specialist/ Software Integrator

Regularly travel and work across various international locations to ensure that US Embassies are equipped with our proprietary software, ensuring it remains up-to-date and functional.

Provide support for 2000+ Workstation using Intune. Ensure that each workstation is in compliance with the government.

Pushout applications, updates and scripts within Intune

Collaborated with the Active directory team to align GPOs with Government goals

Support with managing devices within such as creating configuration profiles and restricting features.

Troubleshooting problems with end users’ devices.

Monitored security incidents related to mobile devices.

Expertise in completing System Requirements Specifications (SRS) and Appendices; meticulously gather, edit, and update system baseline documentation.

Handle ad-hoc requirement requests and generate comprehensive documentation surrounding system requirements, enhancement requests, and system upgrades.

Lead the creation and regular updating of program documentation.

Review and author Standard Operating Procedures (SOPs), Quick Guides, and One Pagers to ensure clarity and accuracy.

Develop and maintain checklists and instructions tailored for audit activities.

Conduct rigorous Quality Controls (QCs) and Spot Checks during audits to ensure adherence to standards.

Perform ad-hoc system QCs to identify and correct any discrepancies.

Provide on-site support for the QC program, including technical audits, QCs, system configuration, and training.

Deliver front-end UI and technical training to field users, internal teams, and external stakeholders.

Offer specialized training at international locations, including Embassies and Consulates.

Actively support special projects related to system integration, system enhancements, field tests, or new program creation.

Utilize Computer-Aided Design (CAD) tools in software integration and system design processes, ensuring precision and efficiency.

Design and deliver compelling presentations to various stakeholders, communicating software updates, system requirements, and quality control findings.

Collaborate with internal and external stakeholders to gather feedback, ensuring continuous improvement in software quality and user experience.

Collaborate extensively with multiple teams to address and rectify deviations from the system baseline, ensuring software quality and reliability.

Possess a keen eye for identifying quality assurance gaps and proactively recommend process improvements and proposed changes.

Regularly update training materials and documentation to reflect the latest software enhancements, system requirements, and quality control findings, ensuring that all materials are current and effective.

Regularly travel (International), covering up to 30% of the time, to meet job requirements and ensure global software standards

NetCentrics Corporation September 2019 – October 2022

Senior System Administrator/ Project Lead

Assigned to travel to a regional office to support and setup hardware for customers

Managed and assigned assets for over 1400+ computers in Service Now

Worked with Global administrators to move and devices from SCCM/MECM to Azure\Intune

Used Intune to support users’ mobile devices when there were issues with their iPhone such as certification, pushing and updates.

Used SCCM/MECM to managed computers and push updates.

Imaged computers using packaged in SCCM/MECM.

Package and deploy software installations from SCCM/MECM.

Help designed and implemented Intune polices to meet end-user requirement

Developed Intune Polices for applications deployment and device compliance.

Worked with two primary VPN connections (AnyConnect and ZPA) that the entire agency used to work outside of the office.

Implemented and managed Group Policy Objects (GPOs) in Active Directory to enforce security policies and standardize configurations for each workstation (Over 1400+) Windows systems

Managed O365 to support users in their day-to-day tasks. As a senior technician, I would commonly troubleshoot office applications such as Outlook, OneNote, Words, Adobe DC, and Microsoft Teams.

As a senior technician, I helped and taught new technicians. I created documents that the new technicians can go back to if needed. I maintain documents with any new information. I’m the tech that the technicians go to if they need anything or have any questions.

Responsible for the support, upgrade, and migration of 1400+ users for the second time but this time it was a hardware upgrade. From HP EliteBook 820/1020 to HP EliteBook 830. The goal was to image about 20- 30 Machines per day. I continued imaging using System Center Configuration Manager (SCCM). I had to find the best way to organize and move over 100boxes and ship them out according to a regional location. To make sure everything was going well I would check in with the users days after their setup.

Responsible for the support, upgrade, and migration of 1400+ users from Windows 7 to Windows 10. The goal was to image about 10 Machines per day but as the deadline became, I was able to image 20+ machines using System Center Configuration Manager (SCCM). To make sure the machines were imaging correct I would also check up on the machines. Even in different regional buildings.

Responsible for using SCCM to monitor, capture data, and push images and programs to computers remotely. Active Directory (AD) and group policy played another big part in this role because it was used to support and manage users and computers on the FTC network. Users from different regions.

Use ServiceNow as the ticketing system to respond to users’ issues and resolve hardware conflicts and troubleshoot software applications. Using ServiceNow I was able to install, configure, test, maintain, monitor, and troubleshoot end-user Desktops and PCs and related hardware. I was able to complete each complex desktop problem for end-users, and recommend implementing corrective solutions, including off-site repair for remote users as needed.

CB Consulting, LLC. July 2019 – August 2019

System Administrator

Responsible for manually imaging, Troubleshooting, and Setting up PCs. I coordinated with a third-party company, in order to fix an issue with the imaging process.

Used my high sense of customer service to communicate with the customers in order to get information needed to take care of their computer needs.

Adventist Healthcare, Inc. March 2019 – April 2019

Systems Analyst

Imaging the desktops that would be going to the new building.

Managed computers and users in Active Directory and created group policy’s

Once imaged me and my team were responsible for joining each device to the domain based on the room that the devices were in. Other devices that were deployed were zebra printers and zebra scanners

Collaborated with IT leadership to plan and execute large-scale technology migration projects, ensuring minimal disruption to business operations

Set up and configured network printers, scanners, and other peripheral devices, ensuring proper connectivity and functionality

Created and maintained detailed documentation of deployment processes, including asset tracking, configuration settings, and troubleshooting procedures

Leidos Digital Solutions, Inc. November 2018 – February 2019

System Administrator

Supported Leidos in their surge work for the House of Representatives which occurs every other year for the Mid-term elections This work is to prepare the offices to be ready for all public officials and entails 3 parts- the breakdown of the current official’s offices who are retiring/not returning, the move of official’s offices who are physically moving location, and the set-up of new offices for new officials and their corresponding staff.

With admin credentials joined the machines to the house domain, named the machines, and created new user accounts through an in-house Web Application

Set up and managed MDM for client’s phones

Managed and created users in Active directory

Imaged the laptops and desktops

Set up and configure printers and mobile devices

Troubleshoot user errors

HP (Hewlett-Packard) September 2018 – October 2018

System Administrator

Move and connected printers

Added printers to Active directory

Run test to ensure printers are working and connect to the network

Talk to clients and teach them how to use the printers

Troubleshoot printer problems

Working with the IT team to ensure IP addresses are connected correctly and documented

Move to different sites and install drivers from the network

Hogan Lovells US LLP February 2018 – June 2018

MDM Administrator / System Administrator

Migrated 800 plus users from one server to another server on their mobile devices (Androids, iPhones, and Blackberries)

Supported and imaged users Lenovo workstations from PXE booting

Provided in-person support to the lawyers, administrative staff, and attorneys

Added and removed permission setting through Active Directory

Installed a new MDM (BlackBerry Unified Endpoint Management) software onto the user’s smartphones

Managed over 800 user’s blackberry, Android, and iPhone.

Provided support after the installation to make sure the device was running properly for the user and troubleshot any issues post-installation

Added and maintained security policies across all managed mobile devices, ensuring compliance with company guidelines and industry regulations

Conducted regular audits of device inventory, usage, and compliance status.

Performed remote patching on the IOS devices

Manage and protect security information for clients

Frostburg State University January 2015 – December 2017

Helpdesk support/System Administrator

Technology support for students, staff, and faculty; on use of network and integrated computers into the class curriculum

Troubleshooting for students and staff connected to the campus LAN “local area network”

Responsible for the operation and management of the computer lab

Repairing and maintaining staff, faculty, and student’s computers

Computer troubleshooting and installing both hardware and software/repair

Assembling, upgrading, and configuring personal computers

E-mail setup and maintenance for over 1000 students, staff, and faculty through Microsoft inbox and outlook

Tested network connectivity through VMware on the Mac OS

Installed Mac OS on computers and installed programs such as Google Chrome and MS Office

Connected Mac computers to Windows server R2 via VMware and assigned IP addresses

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