Customer Service Quality Control
Resume:
Stacy Reed
Des Moines, IA *****
************@*****.***
Detail-oriented and experienced warehouse manager with 12 years of experience in managing daily operations, inventory management, and customer service. Proven track record of increasing productivity, improving customer satisfaction, and ensuring high standards of quality control. Skilled in cash handling procedures, hiring, and mentoring.
Work Experience
Picker/Packer
alphabroder-Edwardsville, KS
August 2018 to December 2020
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Collaborated with warehouse team to optimize picking routes, resulting in increased in productivity
• Ensured proper labeling, packaging, and sealing of orders to prevent damage during transportation
• Performed quality checks on incoming products to ensure they meet company standards before stocking them in the warehouse
• Followed safety protocols and maintained a clean work environment at all times Assistant Manager
Russell Stover's Candy Factory-Kansas City, KS
June 2016 to August 2018
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Manager
Casey's Gas Station-De Soto, KS
April 2015 to June 2016
• Managed daily operations, including scheduling, inventory management, and customer service
• Maintained high standards of quality control to ensure customer satisfaction
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image Assistant Manager
Casey's-Basehor, KS
August 2008 to April 2015
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Education
High school diploma
Creston High School
Skills
• Packaging
• Assistant Manager Experience
• Warehouse Experience
• Shipping & Receiving
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