Customer Service Front Desk
Resume:
Nataliia Perepelitsyna
440-***-**** *************@*****.*** Solon, OH 44139
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
SKILLS
Cleaning Practices
Staff Scheduling
Employee Evaluations
Department Coordination
Document Control
Performance Improvements
Quality Improvements
Guest Relations
Staff Training and Development
EXPERIENCE
Housekeeping Supervisor, Hilton, January 2024-Current
Solon, OH
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Inspected guest rooms and public areas to ensure they met established cleanliness standards.
Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Created and implemented daily cleaning schedules for staff members.
Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Communicated with maintenance team on damages to repair.
Front Desk Guest Service Agent, Hilton, October 2023-Current
Solon, OH
Responded to customer inquiries and complaints in a professional manner.
Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Handled high volume of phone calls and routed to proper guest or internal department.
Adhered to safety regulations while handling cash transactions.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Educated guests regarding important property information and directions to different hotel areas.
Collaborated with other staff members to ensure efficient service delivery throughout the facility.
Answered phones promptly and efficiently routed calls to appropriate personnel or departments.
Breakfast Attendant, Hilton, July 2023-October 2023
Solon, OH
Maintained cleanliness of dining room area including tables, chairs, floors and windows.
Replenished food items on the buffet line in a timely manner.
Prepared daily breakfast bar with abundant self-serve and cooked meal items.
Stocked beverages, coffee pots and other supplies in the dining area as needed.
Provided excellent customer service by responding promptly to guest requests and inquiries.
Maintained dining and food service areas to maximize safety and cleanliness.
Demonstrated knowledge of menu items by answering questions regarding ingredients and preparations methods.
Set up buffet area according to restaurant standards.
Created food displays according to established standards and replaced dated products with fresh.
Teacher, School Specialty, September 2022-June 2023
Scorch, Poland
Maintained a safe and orderly learning environment for all students.
Built and strengthened positive relationships with students, parents and teaching staff.
Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Developed and implemented lesson plans based on curriculum objectives.
Met with parents to discuss students' progress and review areas requiring improvement.
03/2022 - 07/2022
Caregiver
Medpharma, Starogard-Gdansk Poland
Assisted with dressing guidance, grooming, meal preparation and medication reminders
Assisted clients with daily living needs to maintain self-esteem and general wellness
Built strong relationships with clients to deliver emotional support and companionship
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
01/1992 - 12/2014
Registered Nurse
Dunaivtsi Hospital, Khmelnytskyi Region, Dunaivtsi, Ukraine
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
Provided direct patient care, stabilized patients and determined next course of action
08/1990 - 01/1992
Registered Nurse
Khmelnytskyi Children's Hospital, Khmelnytskyi, Ukraine
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols
Provided direct patient care, stabilized patients and determined next course of action
EDUCATION AND TRAINING
Bachelor of Arts
English Language And Literature, National University, Kamianets -Podilskyi Ukraine July 2010
Medicine, Medical College, Khmelnytskyi Ukraine July 1990
LANGUAGES
English:
Professional
Ukrainian:
Native/ Bilingual
Russian:
Professional
Polish:
Limited
German:
Elementary
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