Social Worker Bowling Green
Resume:
LISA R. HAYDEN
*** ***** ***** ***. ***. F Bowling Green, Kentucky 42101 •
270-***-**** • ****.************@*****.***
PROFESSIONAL PROFILE
Social Worker: Professional with strong leadership, relationship-building skills and with 12 years experience. Areas of expertise include working in collaboration with local partners to advocate for and assist clients in receiving services needed.
SUMMARY OF QUALIFICATIONS & TRAININGS
· Strong verbal communication
· Conflict resolution
· Quick learner
· Computer proficient
· Strong organizational skills
· Microsoft Office
· File/records maintenance
· Client assessment and analysis
· American Red Cross CPR/FIRST AID Instructor
· Certified & Trained Driver (Medicaid)
· Notary
· Medication Administration
· Crisis & Trauma Training
· All relevant training pertaining to IDD
· Business Management
· All trainings available on TRIS
RELEVANT EXPERIENCE
Effective Communication: Followed up and kept track of expected orders from the court, correspondence from opposing attorneys and from collaborative community partners.
Documentation: Wrote and documented client contact information, Case Plans, Continuous Quality Assessments, and court reports.
Creative Problem Solving: Resolved client issues through creative problem solving ensuring that their needs and issues were met and resolved.
WORK EXPERIENCE
Facility Administrator October 2022 – Present
SPERO HEALTH
640 Wright Avenue
Bowling Green, Kentucky 42101
My responsibilities as a Facility Administrator are providing direction, inspiration, and counseling to teammates and monitoring workflow functions, outcomes, patient satisfaction, and quality measures of the facility with the result of meeting or exceeding the established goals and objectives set in cooperation with leadership.
Patient Care:
Provide input related to the development and revision of policies and procedures with Regional Operations Director and Medical Director to ensure consistent, efficient, and safe treatment delivery.
Foster a sense of urgency in teammates that promotes commitment to optimal clinical outcomes, regulatory compliance for the facility.
Leadership:
Create, maintain, and communicate efficient and timely teammate schedules according to the needs of the facility.
Provide leadership to direct reports.
Help direct reports overcome any organizational obstacles encountered during projects.
Knows understand, implement, follow, and communicate to teammates all Spero Health employment policies and procedures, awards, and other opportunities within company and foster a positive work environment.
Provide operational oversight to the team to ensure obstacles are removed.
Establish clear objectives for teammates, communicates expectations with clarity and sets high standards of expectations for performance.
Community Education/Marketing:
Work directly with the marketing and business development team to establish strategic marketing plans directed toward increasing patient referrals.
Develop relationships with physicians and other potential referral sources (social services, police, courts, employers, etc.) in the local market and create profiles which include their market share, hospital facility affiliations and key physician referral sources.
Participate in exhibitions and community events which are beneficial to communicating Spero Health’s innovative evidenced-based integrated care model.
Compliance:
Ensure compliance with all policies and procedures in accordance with State and Federal Regulations for patient care and services (HIPAA, CARF, OSHA, or other governing agencies).
Ensure compliance with State or Federal Regulations of the Injury Prevention and Safety Training Program.
Maintain Quality Assurance Programs as required by the Company.
Constantly looks at current processes and procedures and identifies and implements areas of improvement while adhering to HIPAA, CARF, DOH as well as state Medicaid and payor requirements.
Participate in and leads quality assurance meetings and all applicable in-services.
Assure compliance with HIPPA and CFR 42 part 2 regulations.
Financial:
Responsible for monthly monitoring of financial results, variance reporting and action plans to meet established budget objectives.
Review and manage clinic income statements.
Supervise inventory management including purchasing, product selection, and supply usage.
Ensure patient and treatment charge information and other related data are accurate and submitted in a timely manner by means of the designated reporting system.
Facility/Operations:
Ensure equipment and supplies are maintained to provide quality care and to ensure the safety of patients and teammates.
Identify and plan prompt corrective action for any issues with safety or equipment and systems.
Participate in the development and periodic revision of policies and procedures with the Regional Operations Director and Clinical Director to assure consistent, efficient, and safe operation of the facility/program.
Recovery Support Specialist February 2020 – October 2022
SPERO HEALTH
640 Wright Avenue
Bowling Green, Kentucky 42101
My responsibilities as a Recovery Support Specialist are providing comprehensive case management services to patients with a history of addiction by meeting with patients and connecting patients with professional services and maintaining consistent communication to assess their wellbeing and make changes to their treatment plan as needed.
Conduct a thorough assessment of the patient’s needs, including arranging for specialized services, as needed.
Develop and implement the treatment plan in collaboration with the patient, including but not limited to use of community resources, vocational training programs, and other needed services.
Advocate on behalf of the patient for needed services and benefits. Assist in obtaining reimbursement and benefits including, medical assistance, transportation, educations, etc.
Provide education, modeling, and support in the areas of daily living, budgeting, money management, and medication management.
Engage patient in recovery-oriented, patient centered care in accordance with professional standards of practice.
Complete required Documentation in an appropriate and timely manner
Ensuring compliance with HIPPA and CFR 42 part 2 regulations
Collaboration with all members of the multidisciplinary team to enhance patient experience and continuity of care.
Recruitment/Trainer Specialist May 2018 – February 2020
Benchmark Family Services
1721 McIntosh Street
Bowling Green, Kentucky 42104
My responsibilities as a Licensing Specialist were recruiting foster families and assisting with the certification and licensing process for foster families. As the Licensing Specialist, I was expected to perform all job responsibilities in alignment with the mission and core values of Benchmark Family Services and comply with all Benchmark Family Services policies and procedures, OSHA, CMS, HIPPA, local, state, and federal, regulations.
Recruited foster families who had the ability and desire to provide therapeutic foster care to the vulnerable youth who were referred to Benchmark Family Services Foster Care Program and who could be certified by Benchmark Family Services for foster parent licensure in the state(s) we served.
For the purpose of recruiting foster families, establish and maintain community contacts including but not limited to: Schools, Community organizations, Faith Based organizations, Service groups, other resources as deemed appropriate.
Responsible for preventing client abuse by adhering to all policies and procedures, attending periodic training, reporting suspicious and inappropriate behavior, following mandatory abuse reporting requirements, and ensuring clients were properly signed in and out, and only authorized adults were on premises.
Utilized a multi-systemic approach to recruit foster families including, but not limited to: Advertisements (determine value and efficacy of such advertisements), Presentations to the community, utilized current BFS foster families for recruiting.
Functioned as the point of contact for prospective foster families and assisted with connecting children and families.
Delivered training as needed to staff, foster families, and the community.
Maintained Compliance and Annual Certification for all licensed homes.
Social Service Assistant August 2016 – January 2017
Morgantown Care and Rehabilitation Center
201 South Warren Street
Morgantown, Kentucky 42261
My responsibilities as a Social Service Assistant were recruiting and advocating for residents and families living in center, evaluating residents, providing for the physical, psychological, and social needs of the residents, responsible for motivating all residents to make healthy adjustments to the nursing facility by their participation in activities and social events, providing informal counseling, uncovering any problems which might be interfering with the residents’ socialization and participation in home activities, making daily contact with all residents, providing residents with opportunities to make vocal their problems and reassurance that staff at the home cares about and is interested in their welfare, reporting all grievances to the administrator and planning and conducting resident Discharge Care Plan Meetings, and scheduling and conducting Care Plan meetings with residents and family members.
• Kept up-to-date evaluation documentation on each resident’s activities at the
facility and complied with all state and federal requirements.
• Assisted residents or responsible parties in processing forms or applications in the
effort to obtain outside services including but is not limited to Social Security,
Medicaid, SSI, or any other service to which the resident was entitled.
• Evaluated the resident’s home environment.
• Established contact with family members during relative visitation at the facility or by
telephone contact.
• Scheduled Ancillary appointments and coordinated services with providers.
Recruitment/Trainer Specialist September 2014 – August 2016
Omni Visions Foster Care Agency
1700 Patrick Way Suite C
Bowling Green, Kentucky 42104
My responsibilities as a Recruitment/Training Specialist were recruiting foster families and assisting with the certification and licensing process for foster families. As the Recruitment Specialist, I was expected to perform all job responsibilities in alignment with the mission and core values of Omni Visions and comply with all Omni Visions policies and procedures, OSHA, CMS, HIPPA, local, state, and federal, regulations.
Recruited foster families who had the ability and desire to provide foster care to the vulnerable youth who were referred to Omni Visions Foster Care Program and who could be certified by Omni Visions for foster parent licensure in the state(s) we served.
For the purpose of recruiting foster families, established and maintained community contacts including but not limited to: Schools, Community organizations, Faith Based organizations, Service groups, other resources as deemed appropriate.
Responsible for preventing client abuse by adhering to all policies and procedures, attending periodic training, reporting suspicious and inappropriate behavior, following mandatory abuse reporting requirements, and ensuring clients were properly signed in and out, and only authorized adults were on premises.
Utilized a multi-systemic approach to recruit foster families including, but not limited to: Advertisements (determine value and efficacy of such advertisements), Presentations to the community, utilizing current Omni Visions foster families for recruiting, Assured articles and stories related to foster care were placed in news media.
Functioned as the point of contact for prospective foster families and assisted with connecting children and families.
Delivered training as needed to staff, foster families, and the community.
Assisted Omni Visions to assure certification is completed (assisted with home studies, references, health and safety reviews, etc).
IDD Case Manager October 2013 – September 2014
Community Options
1300 Andrea Street
Bowling Green, Kentucky 42101
My responsibilities as a Case Manager were using best practices and technology within a community-based setting to assist, train, and supervise individuals in activities of daily living and socialization skills. By using conflict free judgment, coordinating, and monitoring the assessment and treatment planning process; the delivery and follow-up of individual supported care; assuring that the appropriate service plans are followed. Also, serving as advocate and liaison for and on the individual’s behalf.
CO-OWNER/CUSTOMER RELATIONS COORDINATOR August 2012- October 2013
Adaptive Enterprise Transportation Company (Self-Employed)
Bowling Green, Kentucky 42102
Adaptive Enterprise is a Non-Emergency Transportation Service. We provided transportation for Medicaid clients to and from medical appointments. We also provided transportation for the JARC program through the Housing Authority of Bowling Green, Kentucky. The JARC program is a no-excuse program which allows lower income participants to have free transportation for them to maintain employment.
My duties as the Customer Relations Coordinator were coordinating services with our clients and the facilities and establishing new accounts, my duties also included handling all complaints and issues from our clients, home providers, facilities, and employees. My duties also included dispatching, payroll, transporting clients on an as needed basis, training new employees and maintenance, and programming for all employee equipment.
SOCIAL WORKER I May 2010- August 2012
Warren County Cabinet for Health and Family Services
Bowling Green, Kentucky 42101
My tasks and duties as a SSWI included: conducting investigations for child protective services, providing ongoing services for children and family's for the purpose of reunification, conducting home studies, evaluations, and assessments, advocating for families and children, working in collaboration with community partners to ensure that client’s needs and issues are met and resolved, documenting monthly contact updates and information, conducting monthly home visits, developing and writing individual and family Case Plans, completing continuous quality assessment reports(CQA), filing petitions, completing court reports and attending court hearings on behalf of clients.
INTERNSHIP September 2009- March 2010
Barren County Cabinet for Health and Family Services
Glasgow, Kentucky 42141
My tasks and duties as an intern the Barren County CHFS was to assist an learn from all team Social Workers, assist with all work that would aid in fulfilling my Individual Learning Objectives and my becoming a competent social worker; organizing, filing systems, CQA's, Case Plans, conducting investigations, home assessments and evaluations, filing petitions, attending and preparing for court hearings, advocating, and working in collaboration with community partners to assist clients in finding resources
INSTRUCTIONAL ASSISTANT August 2004 – May 2005
Glasgow Board of Education
Glasgow, Kentucky 42141
My tasks and duties as an Instructional Assistant consisted of aiding the teacher to whose classroom I was assigned. I assisted in all daily classroom activities, interacted and engaged with children in one-on-one activities, conducted and lead reading groups for special needs children.
EDUCATION
Western Kentucky University - Graduated May 2010
Bowling Green, Kentucky 42101
Major: Social Work PCWCP; Minor: Criminology
Bachelor of Science
Completed training: completed all specialized training through the PCWCP program and various training hours pertaining to Adult Protective Services and Child Protective Services, Child Maltreatment, Sexual Abuse and Elderly Abuse, Forensic Interviewing and Investigations.
REFERENCES
Available upon request
Contact this candidate