Customer Service Assistant Manager
Resume:
Valentina Hogan
Food & Consumables Coach
Contact
Glenn Heights, 75154
********@*****.***
Objective
As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance. Education
Richard T. Crane High
School
Chicago, IL
HS Diploma 1980-1984
Malcom X Community
College
Chicago, IL
Study of B.S. in Business
Management
1984-1986
Key Skills
Assignment Delegation &
Follow up.
Adapt to Change Easily
Active Listener
Communication
Problem-solving
Experience
September 2019-June 2023
Food & Consumables Coach• Walmart
● Maintain a neat, clean, and organized store by arranging merchandise on store fixtures and displays.
● Met and exceed personal sales goals.
● Maintained up-to-date knowledge of store sales, payment policies, and security standards.
● Evaluated employees’ strengths and assigned tasks based upon experience and training, along with maximized performance by monitoring daily activities and mentoring team members.
June 2013- September 2019
Assistant Store Manager • Walmart
● Manage staff of 100+ employees in sales and delivery roles.
● Identifies root cause, solutions, contact issues by asking probing questions to understand the issue documenting customer and associate concerns.
● Increase profit through effective sales training and troubleshooting profit loss areas.
November 2011- June 2013
Zone Merchandise Manager • Walmart
● Maintain a high standard of housekeeping in all work areas to provide a safe and healthy work environment for all employees and contractors.
● Merchandising, supervising, preparing weekly department scheduling, stock, etc.
● Articulate and execute inventory control to identify and report potential loss situations/ loss prevention.
February 2007- November 2011
Overnight Support Manager • Walmart
● Ensure associates work is done correctly throughout the night overlooking all departments.
● Assist store manager with various responsibilities such as training new associates, planning, assigning, and directing work/caseloads, setting up price changes, and assisting with the overall efficient and profitable operation of the store.
● Ensured all stock for the entire store was worked, overstock getting binned, and store getting zoned.
February 2004- February 2007
Customer Service Manager • Walmart
● Supervise over twenty associates on the front end, being capable of providing existing and potential customers with support to enhance their satisfaction with the company and its products or services.
● Managed money from all registers in the store by collecting and distributing register assets; audit register transactions for signs of inconsistency, worked closely with the asset protection department to maintain control of company funds.
● Handle customer complaints ensuring the customer is always satisfied. August 2003- February 2004
Customer Service • Walmart
● Process all incoming customer returns & refunds timely and accurately in a fast-paced manner.
● Sort returns, and scan returned products into a computer system ensuring accurate product information.
● Process money transfers, money orders.
● Able to communicate clearly with customers, handling situations while under pressure in a professional manner.
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
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