Marketing Manager Team Lead
Resume:
ARIEL BURNETT
MANAGER
CONTACT
*******@*****.***
PROFILE
Highly motivated and organized manager with three years of experience leading a team of 10. Strong record of managing accounts and maintaining client engagement. Pursuing this role to apply my communication skills and proficiency in relationship building to facilitate long-term company acquisition goals. EDUCATION
UNIVERSITY OF HOUSTON-
DOWNTOWN • JUNE 2011
Associate of Applied Science
KEY SKILLS
Strategic
Initiative-taker
Collaborative
Adaptable
High energy
INTERESTS
National Honor Society Invitee
Volunteer ESL Teacher
Volunteer Animal Shelter Assoc.
Painter
CERTIFICATIONS
BLS & CPR certified
Certified Nursing Assistant
Patient Care Technician
Respiratory Care Practitioner
SOFTWARE
Microsoft Suite
Google Suite
Care4 (EMR)
Epic (EMR)
EXPERIENCE
HEALTHCARE MARKETING MANAGER • 2022-2024
Peak Injury Clinics • Startup-B2B • Houston, TX
Account Management
Network with medical facilities and providers to establish a referral network. Launched the marketing program. Generated new leads by mapping and surveying territories. Tracking prospects via Monday.com. Acquired 50+ partners within three months by establishing a genuine rapport with new clients and maintaining it with existing clients.
Management
Trained office staff to give 5-star patient service by building value in the services offered. Created a tailored training program that recognized and rewarded staff. Stringently monitored patient calls to ensure quality was maintained. Monthly meetings to identify coaching opportunities early.
TEAM LEAD • 2022-2020
Wrightchat • Remote • Inbound calls • Houston, TX
As a team lead, developed clinical training materials and processes for new agent on-boarding. Conducted product demonstrations during on-boarding meetings for new business clients, creating a seamless transition. As an agent, outperformed in orthodontic patient education, inquiries answered, and appointment scheduling. RETENTION SPECIALIST • 2020-2015
Gillman Auto Group • Outbound calls • Houston, TX
Devised a follow-up program that was proven to maintain customer satisfaction by proactively resolving issues. Within a rolling 12-month period retention rose from 45% to 65%. Which contributed to winning the coveted President’s Award 2020, 2019
& 2018. Contributed to monthly meetings with statistical trends for the retention rates. Outlined needed improvements to boost the current retention rates.
Arranged Designed Achieved Strengthened coordinated innovative executed planned formed initiated expanded improved advocated resolved lobbied. (1) managing the activities of Member Database Coordinators and Analysts, Premium Billing Coordinators, Team Lead and Supervisors, (2) ensuring productivity standards and quality/training programs are being followed and contractual requirements are met, (3) generating reports to ensure performance expectations and production the enrollment/billing teams are meeting standard, and performs counseling/coaching as needed Call Center: 10+ years Management: 5 years. Experience with creating and managing shift schedules and scheduling software. Thorough knowledge of Microsoft Office, Google Suite, Slack, Project Management Systems. Energetic, perceptive, confident problem solver with a good sense of humor.
Familiarity with scheduling software and payroll systems. Assistant Manager. Experience using CDK and/or ERP systems preferred. adjust/process claims from dealers, repair facilities. quality assurance. speak effectively. read and interpret documents. Minimal travel. leads via email, phone, or text. marketing and leasing trends. Create, manage, and grow the sales pipeline. Achieve agreed revenue and profit targets. Complete performance reviews of all employees and hold a meeting with the individual to discuss strengths and weakness. Respiratory therapy. Bachelor’s degree. AAS BS CPR certified BLS certification. Proactively and independently problem solves. Assists in leading the development of outreach and communications strategies and plans, including assessing needs and opportunities, and developing strategies and implementation plans relating to all external outreach, marketing, and communications within the scope of the role. Stakeholders. HER. Ability to multi-task and work in an organized manner Ability to uphold confidential and sensitive information. Demonstrated initiative in managing projects and communication.
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