Customer Service Data Entry
Resume:
Carmen Torres
Management Professional
Aurora, IL
**********@*****.***
OBJECTIVE
As a skilled management professional, I have an extensive background in Leadership, as well as customer service. As a customer service professional, I pride myself on my hard work and integrity. I’m currently focused on my growth and succession planning. I hope you take the time to review my resume and give me an opportunity to show you what I can add to your team through collaboration and hard work.
EDUCATION —
EXPERIENCE
Humacao High School
Humacao, Puerto Rico
High school Diploma
Bilingual Fluent /Spanish
November 2021-present
CSR • Fulltime • RYDER Logistics
As the main contact to client interaction, I manage account scheduling, delivery and pick, as well as reporting and compliance. Clerical duties as well.
December 2020-November 2021
CPU lead • Full time • RRD
Working in the paper/mailing industry as a machine operator handling production of mailing, quality and control, presort, SLA’s, and HIPPA regulations. Work with comminglers and USPS .
October 2015-Feb-2019
CSR Lead• Full time • DSV Solutions
Warehouse execution includes distribution, inbound and outbound, inventory controls, managing a group of 12, communicate with client and collaborate with higher ups. Data entry, Problem solving and daily/weekly communication.
July 2005- August-2015
Front Desk Manager •Full time • Holiday INN
Manage the daily operations from guest check-in, Housekeeping, food service and bookings. Budgets and forecasting to generate revenue and maintain optimal staffing. Generate events and business to turn ROI. Hiring and training, cash management, and payroll services.
KEY SKILLS —
COMMUNICATION
Data entry
Shipping/receiving
RF Scanning
Excel
Scheduling
Management
Revenue Management
Reporting/SLA
Overall, I have an extensive career in management starting in the hospitality industry and working in larger scale operations. After 10 years in the hospitality industry, I took my skills in customer service and management to follow a new career path working behind the scenes one on one with clients managing large scale projects.
LEADERSHIP
As a leader I have always prided myself on the ability to influence others to work hard and have integrity in the work we do while always keeping them engaged and productive. I lead by example and by supporting my team’s needs.
REFERENCES
Available upon request.
Contact this candidate