Customer Service Office Manager

Margaret Abeyta

Covina, California *****

Mobile: 626-***-**** Email: *.********@*****.***

SUMMARY

Experience in management, customer service, recruitment and networking. Innovative, creative, and ambitious. Demonstrates a trustworthy, professional work ethic. I am a forward-looking thinker. Comfortable working in a leadership role. Solution oriented and able to handle a fast-paced work environment. Interested in a position that offers advancement opportunity. SKILLS

Strong work ethic and communication skills. Intermediate in Microsoft office. Preparation of payroll processing. Knowledge of human resource, federal and state employment laws. Technologically savvy - able to learn new programs quickly and to troubleshoot common issues PROFESSIONAL EXPERIENCE

C-Hiree Personnel LLC Rialto, CA November 2021- Current Office Manager

• Manages staffing functions recruiting and hiring of employees.

• Acted as first point of contact for employee with questions/concerns in a professional confidential manner

• Collaborate with department leads to establish hiring standards.

• Find suitable candidates on job boards and through other sources.

• Conduct interviews with candidates.

• Handling of paperwork for accepted applicants.

• Performed phone screens for initial interview process for new hires; oriented and trained new employees

• Managing onboarding.

• Negotiatoed salaries and other employment terms with successful applicants.

• Development and implanting recruitment.

• Collaborating with hiring managers.

• Employer branding and marketing.

• Maintain confidentiality requirements pertaining to policies directed to employees and management, compliant and consistent with company standards.

• Performed administrative duties such as scheduling, scanning, photocopying, bookkeeping, faxing and mailing, as well as maintaining electronic and hard copy filing systems. DD’s Discount, La Puente, CA January 2021 – November 2021 Sales Associate

• Greeted customers and provided exceptional customer service.

• Assisted customer with product selection, sizing and styling.

• Build relationships with customer to encourage repeat business.

• Restocked shelves as needed to ensure sufficient inventory needs.

• Conducted inventories on a daily basis to track stock levels.

• Maintained sales goals.

Production Security Services, Sherman Oaks, CA February 2017 – December 2020 Security Officer

• Monitored surveillance cameras and responded to suspicious activity.

• Checked for safety hazards and took corrective action when necessary.

• Conducted regular security patrols of the facility grounds.

• Greeted stall, guest, vendors, upon arrival.

• Confirmed visitor identification prior to granting entry into the building. MJs Catering Services, Covina CA January 2015 – February 2017 Event Coordinator

• Coordinated, scheduled events

• Kept records of sales transactions

• Secures bids and reviews contracts.

• Sanitized, prepped food stations

• Compliant with health codes

• Provided excellent customer service

• Responsible for advertisement, marketing to gain new clientele. REFERENCES PROVIDED UPON REQUEST

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