Front Desk Agent

Jeff Goodall

Event Coordinator, Brand Ambassador, and Conference Center Manager

Conway, SC 650-***-**** ************@*****.*** LinkedIn Innovative leader highly experienced in pioneering exceptional company events, culture and client/employee relations. Excels at identifying opportunities, solving complex problems with several high-priority tasks, and communicating with audiences of all backgrounds. Thrives in fast-paced high-impact environments to make a difference for overall strategy, facility use, and client/employee engagement. Highly skilled at hybrid event creation from design to execution and coordination, DEI implementation, training and NHE onboarding, content creation, and program delivery. Continually serves as go-to person for groundbreaking and effective solutions. Passionate about human experience and community engagement for optimal customer, partner, and employee satisfaction. Marketing & Communications Event Orchestration Problem Solving Facilities Management Team Leadership Program Coordination Project Execution Opportunity Identification International Relations Vendor Partnerships Company Culture Strategy & Planning Professional Experience

Bay View at the Boardwalk

Guest Services Supervisor Mar 2024 to Present

Serve as resort supervisor, guest greeter and ambassador. Key Roles:

Greet Guests and owners in a warm welcoming manner; check guests in and out of resort as needed. Assist guests in all resort functions to insure exemplary experience during their stay. Train new employees on day to day operations.

Supervise morning crew, work with maintenance, housekeeping and lost prevention teams to insure the Bay View resort functions at optimal.

When I first started at Bay View the Front Desk had a rating of 67/100; now we are at 90/100. VMware

Meetings, Events and Program Manager Feb 2015 to Jan 2024 Served as key resource for onsite and remote employees, guests, and customers for events, catering, travel, hotel, campus tours, and history of VMware’s Palo Alto headquarters. Managed multiple budgets for special, weekly, monthly, bi-annual, and annual events. Produced content for events, communications and marketing materials. Negotiated vendor relations including rates and contracts for on and offsite requests. Managed the day-to-day operations for VMware Conference Center, 25 indoor/outdoor venues. Provided cross department event support and special project execution. Managed onsite events calendar and employee events portal. Key Achievements:

Coordinated and built successful onsite and offsite global events for stakeholders, which included logistics such as

“run of show” (keynote, agenda, slides, etc.), air, hotels, ground transportation, F&B, team building, service learning, venue and meeting spaces.

Managed all Conference Center details including room reservations, space configure, calendar, A/V, F&B, collateral material, swag, building access, security, janitorial, hotel, and transportation for over 2,100 meetings and events per year.

Developed and facilitated hybrid new-hire onboarding program for both in-person and remote employees using current technologies.

Partnered with developers to create an online “one-stop shop” Employee Event Portal with a reservation system, notifications, and event logistics.

Jeff Goodall

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Brand Ambassador to the company who provided campus tours and spoke to employees, customer, and partners on all things related to events, onboarding and programs. Fostered trust and relationships with all I came in contact.

Created and established hybrid speaker/educational/wellness events and programs for VMware’s employees (and families when appropriate).

Themes included Technology, Innovation, Diwali, Lunar New Year, Pride, Black History, and Hispanic Heritage.

Oversaw new company program to recognize employee service at 20 years. Developed project into a global company acknowledgement of prestigious and effective contributions.

I bring the passion and energy every day in every way, to make it fun while we get the job done! Workplace Manager, Palo Alto Programs Sep 2011 to Feb 2015 Managed several concurrent programs dealing with facilities, team culture, and special events. Handled multiple annual budgets for 17 buildings, programs, and campus needs including signage and landscaping. Supervised daily operations for 2 fitness centers, janitorial, and landscaping vendors. Developed productive vendor relations across several programs and policies including onsite transportation, interior/exterior design, and electronic entertainment. Served as primary point of contact for Global Affairs community to provide event support, overall planning, and coordination of 20+ programs. Key Achievements:

Implemented Several program to enhance culture, moral and team engagement.

Designed and published campus newsletter to provide timely communication and awareness of campus updates, employee notifications, special events, and opportunities; which included global contributions.

Identified need, developed, and executed Ergonomic program to supply specialized furniture and support as recommended by external evaluations for main campus, satellite sites, and home offices. Workspace Supervisor, Facilities Mar 2009 to Jun 2006 Partnered with key stakeholders to ensure smooth building and campus operations. Facilitated new walking paths project with 3 routes including signage, markers, and directional bumpers. Coordinated onsite departmental moves between buildings and campus locations. Maintained strong vendor relationships and served as primary contact to problem solve all issues related to facilities, events, and special projects. Proven success across international locations to coordinate and execute company wide initiatives. Proactively ensured customer satisfaction through timely and effective completion of assigned solution base help tickets.

Key Achievements:

Managed 9-month long global event in collaboration with Marketing, Legal, Shipping/Receiving through 26 international offices.

Coordinated and oversaw global event in conjunction with Marketing and Legal to execute large scale meet and greet events at 26 offices across several international locations. Previous Roles include Senior Facilities Technician (Stanford University), Office Services Specialist (Townsend & Townsend and Crew), and Marketing Collateral Lead (Copper Mountain Networks). Education and Selected Certificates

Artful Design: How We Shape Technology and How Technology Shapes Us Stanford University Online 2021 Digital Event Strategist PCMA Chicago, IL 2021 Marriott Hotel Training Certificate Marriott Hotels Headquarters Bethesda, MD 2018 Coupa Procurement Certificate VMware HIVE Training Online 2017 SAP Concur Travel & Expense Certificate VMware HIVE Training Online 2017 Project Management Certificate PMP Pleasanton, CA 2014 Associates in Arts & Graphic Design Foothill College Los Altos Hills, CA 1997 Proficiency in Zoom, Coupa, Concur, Outlook, MS Office Suite, G-Suite, Adobe Photoshop and Illustrator, Mac OS, Windows OS, Keynote, working knowledge of cvent, IVY Help Services System, Agilysys A-Service and A-Stay

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