Administrative Assistant Team Member

Marcia D. Dorsey

** ******* **., (Apt. *) Albany, NY 12209 518-***-**** ***************@*****.*** Marcia D. Dorsey

** ******* **. (Apt.1) Albany, NY 12209 518-***-**** ***************@*****.*** Summary of Qualifications:

Highly motivated to complete individually assigned duties and tasks with efficiency and timeliness.

Friendly disposition with colleagues and customers; contributing team member.

Excellent leadership skills; strong ability to multi-task while maintaining the ability to prioritize. Capable typist completing 65 words per minute.

Knowledgeable in Microsoft (Outlook, Word) WordPerfect; Group Wise; Lotus Notes; Human Resource Information System (HRIS); Visitors Management System (VMS) and Paper Port.

Skilled in microfilm machines; scanners; Dictaphones; fax machines; copiers and multi-line phones Employment History:

NYS Department of Health (Albany, NY) (October 28, 2021-Current) Administrative Assistant 1 Trainee-Bureau of Environmental & Occupational Epidemiology

• Answer the Bureau’s main telephone line and transfer calls appropriately

• Distribute daily mail and assist in the preparation of mass mailings

• Maintain Personnel folders and keep them updated

• Prepare new staff orientation packets

• Draft letters, memos

• Set up meetings and maintain the shared calendars for the Director, Assistant Director and Administrator NYS Office of General Services (Albany, NY) (April 2015-October 27, 2021) Office Assistant 1-OGS Plaza Operations

Compute timesheets

Cover front desk-transferring calls to appropriate destinations

Inform elevator companies when there are problems with the elevators and maintain their logs

Send out Emergency Notifications when there is an entrapment in the elevators

Maintain fleet vehicle monthly logs

Update Fire Inspection Violations list

Distribute Hot Works in AIM

Schedule interviews

Prepare Interview Packets for the appropriate position

Greet the candidates and make sure they have completed their paperwork accurately Check references

Update and maintain logs for Procurement Cards

Open work orders for various shops

Schedule conference rooms in Outlook

Marcia D. Dorsey

10 Barrows St., (Apt. 1) Albany, NY 12209 518-***-**** ***************@*****.*** NYS Office of General Services (Albany, NY) (May 2007 – April 2015) Keyboard Specialist 1-Alfred E. Smith Office Building

Greeted internal and external customers

Entered guests into the VMS; monitor and verify guest access; supply guests with a temporary badge. ER Associates (Albany, NY) (February 2007 – April 2007) Administrative Assistant

Received temporary career placement at the NYS Department of Health.

Assisted with clerical and administrative processes; filed and answered incoming telephone calls.

Assigned research reference numbers and sent out progress report requests. ER Associates (Albany, NY)

Administrative Assistant

Received temporary career placement within Litigations at the NYS Office of the Attorney General.

Entered correspondence using Microsoft Access; prepared case files for archives; answered incoming telephone calls; typed memos using a dictaphone, transcription machine and WordPerfect software. NYS Department of Transportation (Albany, NY) (August 2006 – November 2006) Keyboard Specialist 1 / Receptionist

Greeted internal and external customers; answered a multi-line phone and either responded to the inquiries or transferred the call to the appropriate individual.

Typed agency bulletins and employee probation reports; verified applicant’s employment and references; processed transactions.

Copied, faxed and filed office documents; processed transactions; scanned documents into Paper Port; scheduled meetings; open and sorted mail.

Kelly Services (Albany, NY) (April 2006 – July 2006) Administrative Assistant

Typed documents; answered telephone calls; scheduled meetings; responded to inquiries regarding available vacancies

Updated job postings on the NYS job website; prepared orientation packets for new employees; entered data for unfilled positions; utilized WordPerfect mail merge to send letters and maintain other administrative duties. Strategic Resources (Albany, NY) (January 2006 – March 2006) Claims Reviewer

Reviewed cosmetic claims to ensure that they were denied appropriately according to NYS Insurance Board and company guidelines.

Marcia D. Dorsey

10 Barrows St., (Apt. 1) Albany, NY 12209 518-***-**** ***************@*****.*** NYS Office of Mental Health (Albany, NY) (November 2004 – October 2005) Administrative Assistant

Answered telephone calls and forwarded them to the appropriate individual; opened, sorted and distributed mail; order supplies; enter purchase requisitions; proofread reports; scheduled meetings; maintained several databases to track various administrative duties.

Answered employee inquiries regarding the rules and regulations pertaining to the Employee Handbook; processed employee paperwork and payroll; reviewed employees time and attendance records; tracked employees training history.

Received temporary career placement with the NYS Office of Mental Health (OMH) and was then offered a temporary position directly with (OMH).

First Data Merchant Services (Hagerstown, MD) (March 2004 – July 2004) Customer Service Representative

Provided customer service and responded to customers with questions about their statements.

Responded to telephone calls from merchants pertaining to the processing of their credit cards. Submitted service request

Citicorp Credit Services (Hagerstown, MD) (July 2000 – September 2003) Customer Service Representative

Provided telephone customer service to existing Citibank credit card holders regarding their billing and statements.

Offered customers revenue generating products and services based on their specific credit card and personal needs.

Sold products and services resulting in becoming the lead site salesperson and exceeding professional expectations. Comfort Keepers (Chambersburg, PA) (2000 – 2002)

Care Giver

Provided care to elderly and physically challenged clients by assisting them in their daily activities and personal care. I did grocery shopping; laundry at local laundry mat; checked post office box and picked up dry cleaning; Capital District Physician’s Health Plan (Albany, NY) (1996 – 2000) Administrative Assistant / Receptionist

Operated the main switchboard consisting of ten outside telephone lines; coordinated the scheduling of conference rooms and maintained equipment; provided potential employees with application packets.

Typed documents; filed; copied; answered telephone lines and forwarded calls to the appropriate individual; scheduled meetings and took meeting minutes; planned conferences and seminars; prepared applications packets; ordered supplies; Revised State and Federal government contracts for Medicare and Medicaid.

Assisted in budget preparation; prepared check requests and reimbursement forms from managers, account executives and coordinators; maintained schedules for managers; contacted potential Medicare and Child Health Plus recipients.

Marcia D. Dorsey

10 Barrows St., (Apt. 1) Albany, NY 12209 518-***-**** ***************@*****.***

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