Customer Service Plant Manager

LI-WEI HO, P.ENG, MBA

** *** ******** • Richmond Hill, ON • L4B 2X3 • 905-***-**** • Cell 647-***-**** • *******@*****.***

Positions of Interest:

OPERATIONS EXECUTIVE• PLANT MANAGER • GENERAL MANAGER

Forward-thinking visionary offering proven experience in business / plant operations and high-expectation customer service. History of blending engineering savvy with in-depth lean manufacturing knowledge plus inherent knack for problem-solving and trouble-shooting to assess operational needs and innovate strategies / technologies / methodologies / processes that streamline operations, accelerate productivity, improve cost-effectiveness, and drastically avert downtimes to improve profitability. A process subject matter expert who consistently succeeds in decreasing labour costs, boosting quality, improving consistency, and bolstering overall employee morale.

Data driven managers. Using KPI and P&L to analyze and make business decisions based on the analysis.

Recognize the value of employees and the impact of morale on productivity, quality, efficiency, and performance benchmarks. Adept trainer and motivator with effective interpersonal skills across all organizational levels. Fluent in English and can converse in Chinese (Mandarin), and Spanish. Respected leader experienced guiding sizeable teams (up to 140) in both union and non-union environments; able to motivate teams for maximum efficiency and profit gain.

Added Value Offered:

Turnaround Operations

Operating/Capital Budget Development

Value Analysis

Manufacturing Flow Design

Professional Engineer Status

Facility Construction, Consolidation, & Maintenance

Machine Safety Upgrades

New Product Launch

P&L Experience

Develop Managers and Leaders

PROFESSIONAL EXPERIENCE

North Star Windows and Doors, Woodbridge (ON) • Director Operations November 2020 – Present

North Star Windows and Doors is part of Cornerstone Building Brand, supplier of exterior building products.

Leading the Operation departments with the following departments: Productions, Maintenance, Customer Service, Purchasing and Logistics department.

Managing the P&L for Woodbridge manufacturing facility.

Identify and Implement Quality/Cost saving projects including Cap-Ex, Kaizens, Fresh eye and Quick problem solving events, etc.

Negotiate commodities in effort to reduce cost, shorten lead time and secure supplies for production needs.

Continuous improve production, supply chain, and logistics department to supply materials and delivery at lower cost with better quality product.

Build management teams and developed KPI to ensure all areas of operations are managed.

Satin Flooring, Toronto (ON) • VP of Operations (Promoted) March 2019 – November 2020

Leading operations department with the following departments: Production, Manufacturing Engineering, Maintenance, Quality, Human Resources, Purchasing, Shipping/Receiving and Customer Service.

Collaborate with senior leaders from Sales and Finance department to manage cost, on time delivery and customer satisfaction.

Managed the P&L, and develop plans to reduce cost and increase productivity and profit.

Works with plant, production managers and senior managers on capital expenditure.

Continuous improve supply chain, and logistics department to supply materials and delivery at lower cost.

Improved productivity and on-time delivery by 12% YTD in 2019

Work with existing managers on change of culture to ensure forward thinking on all aspects of the business.

LI-WEI HO, P.ENG, MBA

Page 2 • 905-***-**** • Cell 647-***-**** • *******@*****.***

PROFESSIONAL EXPERIENCE (cont'd)

Satin Flooring, Toronto (ON) • Director of Operations August 2016 – March 2019

Leading 130+ unionized and non-unionized production team members in everyday production tasks while developing KPI and develop methods to improve them.

Member of the Senior Management Team; reporting directly to the CEO

Develop KPI measurements and method to track productivity.

Create process improvement to address quality issues.

Develop key production personal to understand the importance of KPI; turning them in to managers and to embrace the importance of productivity.

Purchasing of new machines and implementation of new manufacturing methods. Resolved major quality issues that were in existence for over 5 years.

GW Anglin, Mississauga (ON) • Plant Manager Jul 2014 – August 2016

Led production, purchasing and logistics department in everyday production tasks.

Member of the Senior Management Team

Created methods and measurements to track productivity establish a measure and set targets for productivity improvement.

Created process improvement to address though put issues.

Point of contact with customers and manager project and account.

Negotiated with vendors and supplier to reduce purchase price for production items.

Samco Machinery, Scarborough (ON) • Director of Operations Jul 2012 – Mar 2013

Led 4 direct reports and 25 indirect reports. Creating new departmental procedures to establish standards.

Member of the Senior Management Team

Created and develop policies and procedures to for employees to follow to improve efficiency and safety.

Successfully created a second shift for the company bottleneck operation to increase though put by 50%.

Successfully implemented a ERP system with all personnel trained and go live in 4 months.

Centennial College, Scarborough (ON) • Sectional Faculty 2008-2009 (Part Time), 2011-2012 (Full Time)

Instruct and facilitate process improvement within the departments. Creating new process to streamline the departmental process time.

Courses instructed includes: Quality Assurance, Financial Management, Manufacturing Processes etc.

Corse development of Mechanical engineering design and industrial

Serve as an advisor to students engineering project

Appointed by Program Chair to serve on the Program Advisory Committee, tasked with infusing "real world" instruction and scenarios into the classroom

LI-WEI HO, P.ENG, MBA

Page 3 • 905-***-**** • Cell 647-***-**** • *******@*****.***

PROFESSIONAL EXPERIENCE (cont'd)

Vicwest Building Products, Delta (BC) • Operations Manager 2009 - 2011

Personally sought by General Manager to direct the consolidation of 3 manufacturing operations into 1. Led, motivated, and energized 5 direct reports and 75 indirect reports.

Leveraged engineering expertise to reduce processing times about 20% by introducing a series of customized and self-designed processes and machinery

Averted production downtimes due to breakdowns by launching Company's first-ever machine and preventive maintenance programs

Fortified the necessity of adhering to stringent quality checks to abolish customer complaints and reclaim thousands of dollars in shipping, labour, and overall operational costs

Upheld maximum production levels and experienced minimal disruption to customer demand through the Delta facility design-and-build process which took 4 months - much less than the forecasted 18 months

Cut labour rates and operating costs as much as 60% (compared with previous years) by balancing the manufacturing line and removing non-value-added production processes

Instituted a range of safeguarding initiatives that lowered on-the-job accidents

Successfully merged 2 different bargaining units under 1 contract - all while maintaining optimum employee morale

Regularly approached by General Manager to travel to Edmonton, Oakville, and Saskatoon to internalize an assortment of projects and capture $1.4 million in outsourcing spending

Snap-On Equipment, Mississauga (ON) • Manufacturing Engineering Supervisor 2007 - 2009

Originally hired as a Production Engineer; promoted just 1 year later into newly-created role to advance existing manufacturing processes and maintain Company's leadership status in an intensely-competitive market. Oversaw a team of 3 Design Engineers.

Revamped existing product to attain 30% in cost savings by acquiring machinery that automated manual processes to lower specific-part turnaround times 60%

Liaison between design and manufacturing for new product launch.

Inscape Inc., Holland Landing (ON) 2005 - 2007

Manufacturing Engineer (promoted from Specials Engineer)

Trimmed defect occurrence 5% by rebuilding a long out-of-service press machine to enhance overall product quality

Decreased product rejects from 15% to 3% in just 4 months

Envisioned a new specialty product that has since become part of the regular product line; as a result, Company was awarded a $10 million contract for this product

Nominated for the "Spirit Award" for citing passion for delivering service beyond expectations

Pinnagreen International Inc., Richmond Hill (ON) • Owner / Sales Manager 2004 - 2005

Expanded business activity from a local client reach to one that served clients from as far away as Alberta and New York State

TKE Limited, Toronto (ON) 2002 - 2004

Design Engineer / Project Manager

On only 2 months' notice (a 6-month project that was originally assigned to a competitor), co-created a display for Nissan which appeared at the annual Toronto Auto Show; as a result, played an active role in attracting other display work from 3 major prominent automotive manufacturers

LI-WEI HO, P.ENG, MBA

Page 4 • 905-***-**** • Cell 647-***-**** • *******@*****.***

VOLUNTEERING EXPERIENCE

York County Bowmen, Aurora (ON) • President of the Board of Directors 2012 – 2014

York County Bowmen is an archery club located in Aurora, ON. The archery club has approximately 300 members and 8 board of directors. YCB is a members own non-for-profit club with memberships in “Ontario Archery Association” and “Archery Canada”.

President of the board of directors.

Created and develop policies and procedures to standardize work and tasks.

Created budgets to adhere the spending policies to the club.

Successfully created after school, and summer programs for kids to learn archery and increase income and promote the sport of archery.

Hosted national, provincial and regional tournaments to increase the interest for the sports and increase income.

Team Vancouver B, QSB, Vancouver (BC) 2011 (Contract)

This contract is carried out as part of “Global Business Consulting Project” for the Queens School of Business MBA program. The contract was sponsored by Pan American Silver head quartered in Vancouver, British Columbia. Pan American Silver has mining right in the central Andean region of Peru.

Analyzed the mining contract and created a risk matrix for the ongoing project in the Peruvian mines.

Created a risk mediation plan which encompasses social, legal, operations, training and mine safety aspects of the contract.

Completed mine site visit to ensure the compliance of the contract.

EDUCATIONAL HIGHLIGHTS

Queen's University, Kingston (ON) 2011

Master of Business and Administration Degree

Lakehead University, Thunder Bay (ON) 2001

Bachelor of Engineering degree, specializing in Mechanical Engineering

Centennial College, Scarborough (ON) 1998

Diploma in Mechanical Engineering Design Technologist

MEMBER IN GOOD STANDING WITH:

Professional Engineers Ontario

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