Customer Service Support
Resume:
KAYLA CARBERRY
*************@*****.*** 217-***-**** Mattoon IL, U.S 61938
Summary
I have completed my certificate course at the University of Arkansas Grantham for medical coding and billing. I learned to use ICD-10CM, CPT and HCPCS coding manuals and will be completing my final exam the first part of September when it gets scheduled. I know how to work with Microsoft Word, Excel, and Microsoft Office. I type over 40 words per minute. I know how to handle escalated customer support issues and am successful in helping reach personal and business goals. I am also trained in food safety and nutrition guidelines. I stay on top of demands in fast paced environment and am diligent in cafeteria skills in food preparation, cleaning, and customer service.
Hard working, highly motivated professional, and eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities. I am seasoned with a great work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Skills
•Creativity
•Word
•Leadership and Strong communicator
•Organization
•Team player
•Problem solver
•Good pc skills
•Teamwork
•Good with kids
•Fast worker
•Customer service experience
•Good people skills
•Good telephone skills
•Hard worker
•Cashier experience
•Excel
•Inbound and Outbound Calling
Experience
Riddle Elementary School Mattoon, ILI
Part Time Lunchroom Supervisor
04/2015 – Aug2023
Escorted the children from the classroom to the lunchroom then took.
them out for recess after lunch then escorted them back to their classrooms. Established and communicated lunchroom rules and monitored and enforced proper and respectful lunchroom behavior.
Erba Mattoon, ILI
ERBA Head Start
11/2018 - 04/2019
did the meal preparation for breakfast, lunch, and midafternoon snacks. Each day I also did the grocery supply shopping and interacted with the children at recess and helped them with their schoolwork.
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Aramark Mattoon, ILI
Food Service Worker
04/2017 - 10/2018
Did food Prep work, Prepared meals, followed food safety standards and kept the work area clean. Followed food safety regulations pertaining to sanitation and food handling. And storage Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
JCPenney Mattoon, ILI
Sales Associate
06/2007 - 05/2008
Greeted customers and helped them locate the merchandise they were looking for. I counted the cash register down at the beginning and end of each of my shifts, helped train new employees, kept the check-out areas and my department areas clean and in proper order.
Super 8 Motel Tuscola, IL
Housekeeper
02/2007 - 04/2007
I cleaned the guest’s rooms each day, changed bed linens, did laundry, stocked supplies in each room.
University of Arkansas Grantham/ Little Rock, AR
Certificate in Medical Administrative Assistant
Start Date : 10/11/2023
End Date: 02/06/2024
3.83 GPA
University of Arkansas Grantham Little Rock, AR
Certificate in Medical Coding & Billing
Start Date: 02/08/2023
End Date: 08/10/2023
Medical Coding and Billing for certificate
4.00 GPA
Kansas High School Kansas, IL
High School Diploma
05/2004
I completed all my basic courses, general business, accounting, and typing.
Lake Land College Mattoon, IL
Some College (No Degree) in Business Management Studied business management but did not finish.
Career Goals
Get my certification in medical billing and coding. I am working on getting my certificate in medical administrative assistant and then getting certification too. Maybe down the road going back to school and get an associate degree in Either one of these career field.
References
1.Stephanie Honnold 3.
Customer Service Representative Culligan
********@***************.***
2.Cindy Sims 4.
Home Healthcare Aid
Private Work
************@*****.*** 1-217-***-****
Kendra Allsop
Homemaker
Allsop Household
***********@*****.*** 1-217-***-****
Sonia McGee
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