General Manager Customer Service
Resume:
JESSICA ROBBINS
Results Driven Leader
Louisville, KY 40210
*******.************@*****.***
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships.
Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Authorized to work in the US for any employer
Work Experience
General Manager
Coal's Artisan Pizza HMSHOST-Louisville, KY
May 2024 to Present
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Implemented cost-saving measures that resulted in a 33% reduction in operational expenses
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of 35 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Managed inventory levels to optimize stock availability while minimizing carrying costs Manager
Chili's Bar And Grill - Brinker International-Louisville, KY January 2022 to April 2024
Developed and implemented strategies to increase customer satisfaction and loyalty. Created monthly reports for senior management summarizing operational performance metrics. Coached, mentored and trained team members in order to improve their job performance. Conducted regular meetings with staff to discuss progress and identify areas of improvement. Established processes to ensure efficient workflow throughout the organization. Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards. Resolved conflicts between employees by providing guidance on company policies and procedures. FOH Manager
Cattleman's Roadhouse-Louisville, KY
January 2021 to December 2021
Successfully completed seven-week management training program Responsible for oversight of weekly FOH schedules for 30-35 team members Maintained daily dining and bar operations following policy and procedures, playing a hands-on role in ensuring guest satisfaction
Responsible for leading training and development of all FOH teammates. General Manager
Qdoba Mexican Eats-Louisville, KY
November 2018 to January 2021
Hired as Associate, promoted to AGM and to GM within 12 months to lead one of company's highest volume stores
Hired, trained and supervised up to 35 employees including two AGM's and four Shift Leads Consistently met or improved upon food cost budget of 25.5% through effective training in accurate preparations and purchasing, and by minimizing waste Consistently improved upon Labor Cost targets through scheduling to peak periods and setting example for hands-on management
Promoted 15+ Associates to Shift Lead and AGM, outsourcing many trained leaders to other stores Certified team leaders at stores throughout the district, completing required training while managing primary store
Regularly exceeded profit margin of 30% of sales each month ($12,000+) Recognized as 3rd highest catering sales in Eastern Territory (of over 100 stores) and directed catering sales up to $20,000/month.
Restaurant Manager
Bob Evans Restaurant-Paducah, KY
July 2010 to July 2013
Hired as Cook and promoted to FOH Manager after six months, with responsibility of overseeing breakfast/ lunch service
Hired, trained, scheduled staff of up to 30 employees Following addition of in-house bakery managed all production and service of bakery operations, training staff in preparations.
Assistant General Manager
Chef Geoff's-Washington, DC
June 2006 to September 2009
Opened restaurant and managed private parties of full-service Italian restaurant Trained & supervised 18-25 FOH/Bar staff, scheduling service and providing hands-on leadership for both bar and Service operations.
Education
Diploma
Massac County High School - Metropolis, IL
Skills
• Staff Motivation
Report Generation
Organizational Design
Controlling Costs
Budgeting Expert
Personnel Conflict Resolution
Customer Engagement
Customer Relationship Management
Relationship Building And Management
Employee Performance Monitoring
Performance Metrics
Client Relationship Management
• Quality Assurance
• Human Resources
• Culinary Experience
• Purchasing
• Recruiting
• Communication skills
• Computer skills
• Kitchen experience
• Sales
• Microsoft Office
• Organizational skills
• Microsoft Word
• Labor Cost Analysis
• Profit & Loss
• Restaurant Management
• Strategic Planning
• Production Management
• Performance Management
• Forecasting
• Team Management
Certifications and Licenses
Bartender License
Food Handler Certification
Driver's License
Assessments
Warehouse shift leader — Proficient
April 2024
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Customer focus & orientation — Proficient
June 2024
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient April 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Bartending — Proficient
May 2024
Understanding, pouring, and mixing drink orders
Full results: Proficient
Food safety — Proficient
May 2024
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Retail management — Proficient
April 2024
Managing staff, customer relationships, and finances in a retail environment Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient May 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Protecting patient privacy — Proficient
June 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Front desk agent (hotel) — Proficient
April 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Cooking skills: Basic food preparation — Proficient May 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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