Customer Service Experience
Resume:
Profile:
Skilled and enthusiastic Customer Service Assistant with immense knowledge of providing advice and executing excellent customer experience. Looking for a challenging position to utilize my experience in the mentioned field.
Strengths:
• Asking questions to learn about the customer’s financial needs.
• Excellent motivator and presentation skills.
• Processing multiple customer transactions through patience, attention to detail, and the ability to follow policies and procedures.
• 10+ years of “Cash handling experience”; accurately maintaining and balancing a cash.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information; Excellent Microsoft Office skills.
• Team Player; committed to team success and ability to perform independently.
• Experience working in a fast-paced environment.
• Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies.
• Ability to set and exceed performance goals; exceed expectations.
• Trilingual- speaking, reading, and writing proficiency. Experience:
2021-2022 Wells Fargo Bank, Teller Mesa, AZ
• Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Receive direction from managers and exercises judgment within defined policies and procedures
• Escalate questions and issues to more experienced roles
• Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
• Identify information and services to meet customers financial needs 2020-2021 Wells Fargo Bank, Fraud & Claims Specialist Chandler, AZ
• Customer service focus with the ability to listen to customer needs and recommend solutions.
• Outstanding problem solving and decision-making skills.
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.
• Excellent verbal, written, and interpersonal communication skills
• Good PC skills with the aptitude to learn new systems quickly
• Bilingual speaking proficiency in Spanish/English
• Basic Microsoft Office (Word, Excel, and Outlook) skills
• Trilingual- speaking, reading, and writing proficiency. 2017-2020 Wells Fargo Bank, Teller Chandler and Sedona, AZ Dina W. Jedo 480-***-****
3573 W Dreamy Draw Drive San Tan Valley, 85142 Email: ********@*****.*** 2014-2017 Copper Creeck Inn, Director of Activities, Chandler, AZ
• Arrange and implement activities; bingo, sing along, birthday events, seasonal parties, arts & crafts, and Exercises.
• Scheduling and Payroll; manage 6 personnel.
• Gift shop cashier; responsible for sales, cross sales, balancing cash (open and close balance).
• Customer service; any purchase, returns, and transactions (building long lasting relationship with customers, solving any issues and or problem they might have.
• Inbound/outbound calls (customer service, cross sales opportunities, solicitation and invitations).
• Assisting with Account Payable and Receivables.
2012-2014 Meridian Elementary, Paraprofessional/ Teacher Aide, Mesa, AZ
• Communicate with parents and other teachers to suggest instructional approaches and strategies.
• Complete all grading and create progress reports in a timely manner.
• Review curriculum and devise alternate approaches to lessons, as needed.
• Implement and teach appropriate behaviors and regulation of behaviors.
• Communicate regularly with parents.
• Other duties as assigned.
• Demonstrate a high-energy approach to teaching.
• Collaborates with instructional staff, other school personnel, parents, and a variety of community resources for the purpose of improving the overall quality of student outcomes.
• Participates in team Training.
• Responds to inquiries from a variety of sources (e.g. other teachers, parents, administrators, etc.) for the purpose of resolving issues, providing information and/or direction.
• A high degree of flexibility and understanding of behavior strategies.
• A loving and understanding heart.
2008-2012 Power Ranch Elementary, Playground-Lunch/ Teacher Aide, Gilbert, AZ
• Complete all grading and create progress reports in a timely manner.
• Review curriculum and devise alternate approaches to lessons, as needed.
• Implement and teach appropriate behaviors and regulation of behaviors
• Other duties as assigned.
• Demonstrate a high-energy approach to teaching.
2002-2005 Woodraw Elementary, Playground-Lunch/ Teacher Aide, Modesto, CA
• Complete all grading and create progress reports in a timely manner.
• Review curriculum and devise alternate approaches to lessons, as needed.
• Implement and teach appropriate behaviors and regulation of behaviors
• Other duties as assigned.
• Demonstrate a high-energy approach to teaching.
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