Customer Service Office Manager

Janelle Gaines

***************@*****.*** Cell Phone 708-***-**** 235 Williams St. Hammond

46320

CUSTOMER SERVICE CONSULTANT

SKILLS

Appointment Setter

Lead Generation

Customer Service Representative

Management

Problem solving

Communication

Leadership

EDUCATION

Centura College - 7914 Midlothian Turnpike, Richmond, VA 23235 Associates Degree - Medical Administration Management As a medical office manager, a good part of your job is to keep everything organized and orderly. ... In a larger practice, you'll supervise clerical staff to handle activities such as filing patients' records, handling the billing, co-pays and processing and filing insurance claims. Increased customer retention by 20%Reduced fraudulent charges by 50%Improved product recommendations and increased salesDrove business decisions and reduced operational costsPantheros Labs Junior Data Scientist 20XX – 20XXCleaned and preprocessed dataConducted statistical tests for decision supportDeveloped machine learning models for predictionCollaborated on A/B tests, increased click-through PROFESSIONAL EXPERIENCE

January 2022- May 2023

Progressive Insurance Company, Mayfield Village, OH- Work From Home Customer Consultant Rep

Provided assistance to b2b and b2c customers, in order to provide and introduce new products and services. Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. Provided excellent communication to build an excellent relationship with the customers in order to understand their product needs, by also answering questions to obtain the sale. Helped customers with complaints and reorders.

January 2015 – December 2021

Concentrix, Savannah, Georgia - Work From Home Inside Sales, and Customer Service Rep

Provided assistance to b2b and b2c customers, in order to provide and introduce new products and services. Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. Provided excellent communication in order to build an excellent relationship with the customers in order to understand their product needs, by also answering questions to obtain the sale. December 2010 - January 2014

West Corporation, Omaha, NE 68154 - 11808 Miracle Hills Dr. Work From Home Customer Service Rep

Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. Received inbound and outbound calls, to sell various products and services in different industries, handle customers with billing issues by taking payments, technical issues with their services, and set up new customer accounts and upgrade to existing customers. September 2008 - October 2013

Gareda Healthcare, Calumet City, Illinois - Certified Nursing Assistant Feed, bathe and dress patients. Take patient vital signs. Serve meals, make beds and keep rooms clean, set up medical equipment and assist with some medical procedures, Answer calls for help and observe changes in a patient's condition or behavior.

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